Nickson was so helpful, quick response and immediate solutions.The quick response made me be patient and wait for results which were excellent just the way i needed . Thank you truehost for making my... Voir plus
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Nickson on whatsapp was hands down the best. This guy has some serious patience dealing with me. He was very thorough, helpful, the first one out of 4 others that just knew what to do. He knows his... Voir plus
L'entreprise a répondu
BUNCH OF JOKERS. ID RATHER THEY CLOSED THEIR SUPPORT. I BET CHEAP IS EXPENSIVE. NO MONTH GOES BY WITHOUT HAVING ISSUES WITH THIS GUYS FROM THEIR END. ONE OF MY DOMAIN HAS 70% UPTIME IN 2 MONTHS, THE O... Voir plus
L'entreprise a répondu
⭐⭐⭐⭐⭐ Nickson was incredibly helpful from start to finish. He helped me resolve some SSL and web hosting issues that I had been struggling with and was patient throughout the entire process. Wha... Voir plus
L'entreprise a répondu
3,6
Moyen
66 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 80 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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THEY ARE SCAM
They are sketchy scammy and completely out of control. They will take your money and seize your domain name with some suspicious reasons. The customer service is unprofessional completely out of touch and useless. I lost almost 3 domains with reason, wait for it "your domain seems to be related to crypto" SCAM, SCAM SCAM
18 juin 2026
Avis spontané
Their website crashes all the time
Their website crashes all the time. Tried to create a new DNS record, didn't work. Tried to contact support named Zola. They left me on read. Really frustrating after you have paid for their services. I don't recommend.
19 juin 2026
Avis spontané
Their support team is very capable and…
Their support team is very fast and capable, I was serviced by a guy called Moses. Thank you Moses for the swift responses.
18 juin 2026
Avis spontané
Réponse de truehost.co.ke
Hello Ebenezer Cyber,
Thank you for sharing your experience.
You are always welcome.
Very glad with the support given by Mr Felix
Very glad with the support given by Mr. felix, very professional, communicative and supportive during the domain transfer and inbox mails migration.
15 juin 2026
Avis spontané
Réponse de truehost.co.ke
Hello Garful Freight Limited,
We appreciate your feedback!
You are always welcome.
Do not try to use truehost
Do not try to use truehost. They are thieves. Immediately you purchase the domain name for another hosting company, they will find a way to deactivate it through labeling it as fraud. They will request unrealistic requirements for reactivation which is impossible to meet, meaning they will keep the money and scam you as simple as that. The domain won't even last for 2hrs, at best 25hrs even without you publishing anything. Keep off these thieves. All my 5 domains I tried with them went to fraud status without even uploading my website.
11 juin 2026
Avis spontané
Catastrophic support
I won't give them one star because, honestly, some of their products do what they say they will. The domain registration works. The basic hosting setup is straightforward. For a simple, uncomplicated use case, Truehost gets the job done. That part I have no issue with.
But the moment you need actual help, everything falls apart.
My site has been down for close to three weeks now. Three weeks. And it all started with one phone call.
I was on their site looking for a free webhosting option I had used before. Their catalogue is all over the place, products scattered in a way that makes it easy to miss things, so rather than assume it was gone, I called customer care to confirm. The agent told me flat out that no such option existed. I took their word for it and paid for the WebHosting Starter plan for my site.
Then I went back to the site and opened everything up properly this time, clicking through every section. There it was. The free Webhosting Lite tier, listed openly, exactly what I had been looking for.
I called back immediately. Five minutes had not even passed. I asked them to cancel the paid plan and move me to the free tier I had originally wanted. That should have been a ten-minute fix. Instead, that call opened a three-week nightmare that my site is still stuck in.
The cancellation was never properly processed. My account ended up with two active hosting entries for the same domain, and that conflict appears to be what is causing the site error.
The AI support assistant made things worse. I spent two full weeks going back and forth with it. Unless your question is the most basic thing imaginable, it will not help you. It keeps attempting to resolve issues it cannot handle, failing, and then trying the exact same thing again. It never escalated. It never admitted a limitation. It never connected me to someone who could actually act.
I have called multiple times since then. Every single time: "We will call you back." Three weeks later, I am still waiting.
I started out with a reasonably good impression of Truehost. The pricing is fair, and the basic infrastructure holds up. But customer service is where a business shows what it actually is, and what Truehost has shown me is that once your problem goes beyond the FAQ, you are completely on your own.
18 mai 2026
Avis spontané
Réponse de truehost.co.ke
Hello Dickson Omondi,
Thank you for taking the time to share this detailed account of your experience. We are sorry to hear about the disruption to your website and the frustration caused by the handling of your request.
We understand how impactful this situation is, especially given that it began with a simple clarification request and escalated into an extended service interruption. The outcome you describe—duplicate hosting entries, unresolved cancellation, and prolonged downtime—is not the standard we expect in our service delivery or support escalation process.
In particular, we recognize three key concerns from your case:
Incorrect or incomplete product guidance, leading to an unintended purchase decision
Failure to properly execute a timely plan change or cancellation request, resulting in account-level conflicts
Breakdown in escalation handling, where follow-up commitments were not fulfilled and the issue remained unresolved over an extended period
These are operational failures that require direct review, not just routine troubleshooting. Issues involving account duplication and service state conflicts typically require intervention at billing and provisioning level, and should not remain unresolved for this length of time.
We would like to escalate this for immediate review so that your account state can be corrected and the root cause of the provisioning conflict identified. Please provide your domain and ticket reference to support-management@truehost.cloud, and request priority handling for service restoration and account cleanup.
We also acknowledge your broader point: while core services may function as expected, support effectiveness becomes the defining factor when issues fall outside standard workflows. Your feedback highlights a breakdown in that escalation path, which is something that needs corrective attention.
We appreciate you raising this in detail.
Cant login to Cpanel
This site can’t be reached
took too long to respond.
Try:
Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT
Inconvenient when logging in to Cpanel.
30 avril 2026
Avis spontané
Réponse de truehost.co.ke
Hello Autig Support,
Thank you for sharing your feedback. We are sorry to hear about the difficulty you experienced accessing cPanel due to the connection timeout error.
We understand how inconvenient it can be when control panel access is unavailable, especially when you need to manage hosting services or make urgent changes. Intermittent connectivity issues like timeouts can be caused by network routing, server load, firewall rules, or temporary service disruptions, and we regret the disruption this caused.
We are glad to hear the issue was eventually resolved. If you experience similar access problems in the future, we recommend reporting them immediately so they can be investigated in real time and any underlying cause can be addressed promptly.
We appreciate your feedback, as it helps us monitor service stability and improve access reliability for cPanel and other hosting tools.
No support email or phone number
No support email or phone number, just an AI bot who gives you the silent treatment. Registered a domain paid for it, in fact paid twice as MPESA didn't register the first time. Domain status stayed as pending for more that 5 hours, when I asked the chatbot why this was the case it responded saying it was reserved and couldn;t be registered. Daylight robbery - avoid avoid avoid
18 avril 2026
Avis spontané
Réponse de truehost.co.ke
Hello Barny Trevelyan-Johnson,
Thank you for sharing your experience. We are sorry to hear about the frustration you faced during the domain registration process and the confusion around payment and order status.
We understand how concerning it is when a payment appears to go through, especially more than once, while the domain status remains pending or unclear. Situations involving payment verification, registry checks, or duplicate transactions should be communicated more clearly, and we regret that this was not handled in a way that gave you confidence in what was happening.
In cases where a domain is marked as unavailable or reserved after checkout, the system should clearly reflect that status before or immediately after payment, and any duplicate charges should be promptly reviewed for reconciliation. We recognize that delays and unclear automated responses in such situations are not acceptable from a customer experience standpoint.
We would like to escalate this for review so the payment and order status can be properly investigated. Please contact support-management@truehost.cloud with your domain name and transaction details so the matter can be checked and resolved.
We appreciate your feedback. It helps identify gaps in transparency, payment handling, and support responsiveness that need to be addressed.
Worst phpmyadmin server technical team
They have the worst technical team when it comes to responding to matters issues with phypmyadmin server issues, they are slow to respond, promise call backs which they dont do, therefore meaning your problem isnt their priority, but early enough to send you invoices for your billing. I have had issues my my phpmyadmin not loading up my databases thus hindering production for hours or days and it seems normal to them, with so much spammy automated replies on mails. If you need a site dealing with databases i dont recommend them, for static sites you go ahead, if possible i could rate zero star because of this issue, 5 times reported in a month but they are relactant to fix
12 avril 2026
Avis spontané
Réponse de truehost.co.ke
Hello Brazy Pitz,
Thank you for sharing your experience. We are sorry to hear about the repeated issues you’ve encountered with phpMyAdmin access and database availability, as well as the delays and communication gaps in resolving them.
We understand how critical database access is for production environments, and even short periods of downtime can significantly impact operations. The behavior you described—slow responses, missed follow-ups, and reliance on automated replies—does not reflect the level of responsiveness we aim to provide for technical incidents.
Recurring issues should be properly investigated at the infrastructure or service level rather than handled as isolated tickets, and we regret that your case has required repeated reporting without a lasting resolution.
We would like to escalate this for a deeper technical review. Please share your ticket IDs and affected account details with support-management@truehost.cloud so the technical leadership team can examine the pattern of failures and response handling.
We appreciate your feedback. It highlights areas where both our support process and infrastructure reliability need stronger consistency, especially for database-dependent workloads.
Stay away from Truehost
Stay away from Truehost! You will lose your money with these "people" which is firstly never available to assist with issues, just like their hosting service, and the moment you ask for a refund, all you get is these automated AI response crap from "Zola"! It's been more than 2 weeks that these people have not responded to my refund request!!!
2 avril 2026
Avis spontané
Réponse de truehost.co.ke
Hello Marizel Jansen van vuuren,
Thank you for your feedback. We are sorry to hear about your experience and the frustration caused by the delay in response regarding your refund request.
We understand how important timely support is, especially when financial matters and service expectations are involved. Delays in communication and unresolved requests are not the experience we aim to provide, and we regret that you have been left waiting for an extended period.
Refund requests typically require review to ensure they are handled correctly in line with applicable policies, but we recognize that updates and clear communication during this process are just as important as the outcome itself.
We would like to escalate your concern for further review. Please contact support-management@truehost.cloud with your ticket details so that the matter can be prioritized and examined by our management team.
We appreciate you taking the time to share your experience, and your feedback will be used to improve both our responsiveness and customer support processes.
Had the worst web hosting expirience…
Had the worst web hosting expirience everwith this hosting provider
3 mars 2026
Avis spontané
Réponse de truehost.co.ke
Hello Joecalih,
Thank you for your feedback. We are sorry to hear that your experience with our hosting services did not meet your expectations.
We understand how frustrating it can be when a hosting service falls short of the reliability and support you expect. Providing a stable platform and responsive customer service is a priority for us, and we regret that your experience led to this impression.
We would appreciate the opportunity to understand better the issues you encountered and see if there is anything we can do to address your concerns. For further assistance or to have your experience reviewed by management, please contact support-management@truehost.cloud with any relevant details.
Thank you for sharing your feedback. It helps us continue to improve our services and the customer experience.
Website intentionally sabotaged by…
Website intentionally sabotaged by competitors which has happend more then once forcing a rebuild
Contradicting information from staff which clearly highlights what went wrong and unable to provide valid reasons.. simply beating around the bush..
I've been working with hosting companies over 20 years abroad and never experienced the issues with true host in Kenya highlighting the corruption in the country where anyone can be influenced to compromise your business if they feel threatened. Cowardish behaviour which is typical in some cases
Would recommend hosting companies abroad which are slightly more expensive however peace of mind is priceless
These guys have no idea what their doing
If your scaling your business or have a niche idea keep in mind the above with guys
Not genuine and will easily share details etc to the wrong people..
13 janvier 2026
Avis spontané
Réponse de truehost.co.ke
Hello Gagan Jaurre,
Thank you for sharing your feedback. We are sorry to hear that your experience with our services has led to these concerns.
We take the security, privacy, and integrity of our customers' websites and data extremely seriously. Any allegation of unauthorized access, data sharing, or actions that could compromise a customer's business is a matter we treat with the utmost importance. We would like to clarify that Truehost does not intentionally interfere with customer websites, nor do we disclose customer information to unauthorized parties.
We understand that receiving conflicting information during a support engagement can be frustrating and can undermine confidence in the resolution process. Clear communication and accurate technical guidance are essential, and we regret that your experience did not reflect the standards we strive to maintain.
We would welcome the opportunity to investigate the issues you have raised and review any concerns regarding website security, support interactions, or account handling. For a management-level review, please contact support-management@truehost.cloud with the relevant details and ticket references.
We appreciate your feedback and take it seriously. Input from our customers helps us identify areas for improvement and strengthen the quality of service we provide.
Premium domain bait-and-switch and…
I attempted to register a 3-letter .ke domain (myc.ke) through Truehost. Their website showed a price of 3,000 KES, I completed checkout, was invoiced (including VAT and an AutoPay discount), and received confirmation that the registration was in progress.
Only afterward did Truehost and the .ke registry (KeNIC) claim the name was a “reserved premium” domain with a vastly higher reserve price. Instead of honoring the completed transaction or clearly explaining the situation up front, Truehost eventually processed a refund **without my request or consent** and I lost the domain.
The core issues for me were:
- No clear premium pricing warning before payment.
- Acceptance of payment and issuance of an invoice as if everything was normal.
- Conflicting communication about whether the domain would be activated.
- A unilateral refund that effectively cancelled the deal after I had relied on their system and confirmations.
I ended up wasting time and losing the opportunity to secure the name, despite doing everything correctly as a customer. I cannot recommend Truehost for domain registrations, especially for anything important or time-sensitive.
8 décembre 2025
Avis spontané
Réponse de truehost.co.ke
Hello Jesse Wunderlich,
Thank you for taking the time to share your experience. We are sorry to hear about the frustration and disappointment caused by the attempted registration of myc.ke.
We understand your concerns regarding the pricing displayed during checkout, the acceptance of payment, the issuance of an invoice, and the subsequent communication surrounding the domain's availability and registration status. We also recognize how disappointing it can be to lose an opportunity to secure a desired domain name after relying on the information and confirmations provided during the ordering process.
Domain registrations are subject to registry policies and availability checks, and in certain cases, domains may be classified differently by the registry than initially reflected during the ordering process. However, we acknowledge that situations like this can create confusion and lead to an unsatisfactory customer experience, particularly when expectations have already been set through the checkout and confirmation process.
Your feedback regarding pricing transparency, communication consistency, and order handling has been noted and will be shared with the relevant teams for review. We continuously work to improve our systems and processes to ensure customers receive clear and accurate information before making purchasing decisions.
We appreciate you bringing these concerns to our attention. If you would like the matter reviewed further, please contact our Support Management team at support-management@truehost.cloud, and we will be happy to examine the case in greater detail.
Thank you for your feedback, as it helps us improve the experience we provide to our customers.
Zola is efficient at getting issues…
Zola is efficient at getting issues resolved and setting up tickets without forcing me to manually raise tickets, the customer care department on the other hand still has space for improvement especially in being reachable on phone calls. Overall there is improvement based on my past experience since these days they actually call back incase you could not reach them.
17 juillet 2025
Avis spontané
Réponse de truehost.co.ke
Hello Starjabu Digital,
Thank you for your fantastic review. We’re thrilled that you had such a great experience with us.
We can’t wait to serve you again!
I was assisted adequately by Derrick.
I was assisted adequately by Derrick.
Thanks and congratulations.
11 juin 2025
Avis spontané
Réponse de truehost.co.ke
Hello Phelix Otieno
Thank you for your kind words!
We're delighted to hear that you had a great experience with our team.
You are always welcome.
The AI helped much faster than i was…
The AI helped much faster than i was used to
27 mai 2025
Avis spontané
Réponse de truehost.co.ke
Hello Robert Okello,
Thank you for your kind words!
We're delighted to hear that you had a great experience with us.
You are always welcome.
No support or not knowledgeable even…
No support or not knowledgeable even for a very simple problem with the hosting
18 mai 2025
Avis spontané
Réponse de truehost.co.ke
Hello Jacob Daniels,
Thank you for your feedback. We are sorry to hear that your experience with our support team did not meet your expectations.
We understand how frustrating it can be when you are seeking assistance for what appears to be a straightforward hosting issue and do not receive the level of support or expertise you expect. Providing accurate and timely assistance is something we take seriously, and we regret that we fell short in your case.
We would appreciate the opportunity to review your experience and understand where we can improve. If you still require assistance or would like us to investigate the matter further, please contact our Support Management team at support-management@truehost.cloud with your account or ticket details.
Thank you for sharing your feedback. It helps us identify areas for improvement and enhance the support experience for all our customers.
very bad bad bad experience
While writing this i still have not gotten any assistance from this company. just after renewing my 2 domains for a YEAR one morning i got an email that my domains were deactivated because they were in abuse of their FBTDL abuse, they did not give me any warning just deactivated my domain and my website is still unreachable for 10 days now..
on their email they gave me an option to transfer and i did immediately but unfortunately on the other registrar my domain sits with the status pending, after contacting them i was told that truehost is still holding my domains, i have been sending them emails and logging support tickets every day just requesting them to let them lift the block on my domains but with no help at all...
19 avril 2025
Avis spontané
Réponse de truehost.co.ke
Hello Mohamed Awale
Thank you for sharing your experience. We are sorry to hear about the difficulties you have encountered regarding your domains and the disruption this has caused to your website.
We understand how concerning it can be to lose access to your domains and online services, particularly when you have already renewed them and are attempting to transfer them to another registrar. We also appreciate the urgency of resolving transfer-related issues as quickly as possible.
Domain abuse reports and compliance-related actions are handled in accordance with applicable policies and registry requirements. However, we recognize the importance of clear communication and timely assistance throughout the process, and we regret that you feel unsupported during this matter.
We would like to have this case reviewed in detail. Please send your domain names and any relevant ticket numbers to support-management@truehost.cloud, and our management team will investigate the status of the domains and provide further guidance.
Thank you for bringing this matter to our attention. Your feedback is valuable and helps us improve our processes and customer experience.
They only care about your money!
I’ve continuously had a painful experience with Truehost ever since I joined them till now that I’m off-boarding my last client. You literally have to fight your way to getting a simple response from them. It’s definitely not an ideal hosting company to grow your business with. This very customer I’m trying to move to another hosting company has lost confidence in me because of Truehost.
I’ve asked them one simple thing today. As I’m typing this, it’s been 10 hours (and counting) since I’ve been waiting for a response to my ticket. I’ve followed up 3 times and I’ve been told that it’s been “escalated”. It’s a Monday by the way, not even a weekend.
10 mars 2025
Avis spontané
Réponse de truehost.co.ke
Hello Thabiso Ntshangase,
Thank you for sharing your experience. We are sincerely sorry to hear about the frustration and inconvenience you have faced while using our services.
We understand how important timely support is, especially for resellers and business owners whose clients depend on them. We recognize the impact that delayed responses can have on your business relationships, and we regret that this situation has affected your confidence in our services.
While some issues may require escalation and additional investigation, we acknowledge that clear communication and prompt updates are equally important. Your feedback regarding response times and ticket handling has been noted and will be reviewed internally as we continue working to improve our support processes.
We appreciate the time you took to bring this to our attention. If you would like your case reviewed by management, please contact our Support Management team at support-management@truehost.cloud with your ticket details, and we will ensure the matter receives the attention it deserves.
Thank you for your feedback. It helps us identify areas where we need to improve and serve our customers better.
Don't waste your time and money
Hello, I guess you are asking yourself if truehost is the a good webhost, in 2 word "Hell no". Just find another provide if you dont want headache. They are waste that even a poorly home made servers. Just don't waste your money on their service, they are not worth it.
Thank you for your time.
9 mars 2025
Avis spontané
Réponse de truehost.co.ke
Hello Hydra,
Thank you for sharing your feedback. We are sorry to hear that your experience with our services did not meet your expectations.
We understand how frustrating it can be when a hosting service falls short of what you need, and we regret that this has led to such a negative impression. At Truehost, we continuously work to improve the reliability of our infrastructure, support services, and overall customer experience.
We would welcome the opportunity to learn more about the specific challenges you encountered so that we can investigate and address them appropriately. If you're willing, please share the details with our team, and we will review the matter thoroughly.
For any escalations or concerns that require management attention, please contact our Support Management team at support-management@truehost.cloud.
We appreciate your feedback, as it helps us identify areas where we can improve and better serve our customers.
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