Been using Trusty pets for years and service has always been exceptional. Recently ordered dog food and received the usual confirmation but the order didn't arrive, waited few days and then contacte... Voir plus
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Best range of raw dog food from several suppliers means I can give my dog a varied and interesting diet. I can combine things such as sprats, chicken necks etc with their usual 80:10:10 minces, all... Voir plus
Bought the 10 kg bag of these cat biscuits for my numerous adult barn cats. Great value for money compared to smaller bags. The kibble size is just right, and the bag has a good resealable top to kee... Voir plus
Trusty no problem nor their products. All excellent. Just DPD delivery who were down to delivery next day then said “problem in your area” when it showed parcel still at Exeter ( a very long way fro... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Trusty Pet Supplies is a family run business based in Derby since 1999. Consisting of 3 generations of family, we have over 50 years experience in the pet trade. We offer pet food, pet toys and pet supplies both on our website and from our Derby Shop.
Coordonnées de contact
16 Station Road, Mickleover, Derby, DE3 9GH, Royaume-Uni
- 07871780649
- help@trustypetsupplies.co.uk
- trustypetsupplies.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 15 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Naturo duck dog food
Great company very quick dispatch and delivery great prices can’t fault you
No option to call or be called back
No option to call or be called back, regarding late delivery of frozen goods. Only phone number takes you to shop and they just refer you back to email, no good when matters are urgent. Far from jmpressed with DPD their delivery agent who fail to find properties the very same driver was at the day before. Ill not be using this company again.
Order error?
Been using Trusty pets for years and service has always been exceptional. Recently ordered dog food and received the usual confirmation but the order didn't arrive, waited few days and then contacted them through help email, got quick reply saying they would look into it and then nothing. Waited again and then rang them and lady said she couldn't do anything from her part but would leave a note with different department. Next day order arrived. No apology or explanation for the poor service. Hopefully this is just a one off.
Amazing as always
Amazing as always! Very quick delivery on quality peanuts for my squirrel visitors at a great price. Still reordering when my squirrel friends have exhausted my supply.
Very happy doggy
Ordered 3 different orders on Saturday and they promptly arrived monday morning at 7.45am. Got a very happy doggy! Well packaged and even some freebies inside. Great value gor money too. Recommend
Bought the 10 kg bag of these cat…
Bought the 10 kg bag of these cat biscuits for my numerous adult barn cats. Great value for money compared to smaller bags. The kibble size is just right, and the bag has a good resealable top to keep the remaining biscuits fresh. The cats took to the flavor immediately. Speedy delivery and excellent service.
Un-Trusty Pet Supplies - Avoid them
Placed an order that was delivered, but the items sent were completely wrong. Delivery proof shows that the smalll bag left on the doorstep was too small to contain what I actually ordered. Sent an email over a week ago and just being fobbed off with 'we are waiting to hear back from the courier'. This is not a courier issue - the order was wrongly picked by Un-Trusty Pet Supplies. Very likely they get a lot of things wrong judging by their automated email reply which focuses on abuse by customers. Improve your service and you won't have angry customers abusing you or leaving you poor reviews.
UPDATE: they are claiming they sent out the right products despite photographic evidence showing it would be physically impossile for an A4 size plastic bag to contain 50 cans of cat food. Will now have to go through the credit card charge back process to recover my money.
Always helpful and good prices
Always helpful and good prices. Would recommend. Thsnks
First time order . Great.
First time ordering needed some JWB dog kibble . Easy to find. Quick delivery. Very nicely packed . Very pleased with my order and will be ordering again .
Delivered quickly
Delivered quickly. My cat absolutely loves this wet food fish selection. Clean bowl after every feed. Have already ordered again.
Great company and always happy to help!
Good source for cat litter
Good source for cheap, effective cat litter
Easy to reorder, quick delivery
The only downside we have experienced is quite often the boxes get damaged in transit, and often this causes the bags inside to be damaged/split, causing the cat litter to spill out into the boxes.
I am always pleased
I am always pleased with the delivery, service, and quality from Trusty pets.
Always deliver exceptional company
Thankyou. Always deliver great company brilliant prices
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