Trusty Pet Supplies Avis 

7 841
•
TrustScore 4.5 sur 5

4,7

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 3 sur 5 étoiles

Been using Trusty pets for years and service has always been exceptional. Recently ordered dog food and received the usual confirmation but the order didn't arrive, waited few days and then contacte... Voir plus

Noté 5 sur 5 étoiles

Best range of raw dog food from several suppliers means I can give my dog a varied and interesting diet. I can combine things such as sprats, chicken necks etc with their usual 80:10:10 minces, all... Voir plus

Noté 5 sur 5 étoiles

Bought the 10 kg bag of these cat biscuits for my numerous adult barn cats. Great value for money compared to smaller bags. The kibble size is just right, and the bag has a good resealable top to kee... Voir plus

Noté 5 sur 5 étoiles

Trusty no problem nor their products. All excellent. Just DPD delivery who were down to delivery next day then said “problem in your area” when it showed parcel still at Exeter ( a very long way fro... Voir plus

À propos de l'entreprise

  1. Animalerie
  2. Magasin d'alimentation animale
  3. Magasin d'articles pour animaux

Écrit par l'entreprise

Trusty Pet Supplies is a family run business based in Derby since 1999. Consisting of 3 generations of family, we have over 50 years experience in the pet trade. We offer pet food, pet toys and pet supplies both on our website and from our Derby Shop.


Coordonnées de contact

4,7

Excellent

TrustScore 4.5 sur 5

8 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 15 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,7

Tous les avis

(7 841)

485 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

No option to call or be called back

No option to call or be called back, regarding late delivery of frozen goods. Only phone number takes you to shop and they just refer you back to email, no good when matters are urgent. Far from jmpressed with DPD their delivery agent who fail to find properties the very same driver was at the day before. Ill not be using this company again.

11 septembre 2026
Avis spontané
Noté 3 sur 5 étoiles

Order error?

Been using Trusty pets for years and service has always been exceptional. Recently ordered dog food and received the usual confirmation but the order didn't arrive, waited few days and then contacted them through help email, got quick reply saying they would look into it and then nothing. Waited again and then rang them and lady said she couldn't do anything from her part but would leave a note with different department. Next day order arrived. No apology or explanation for the poor service. Hopefully this is just a one off.

25 août 2026
Noté 5 sur 5 étoiles

Amazing as always

Amazing as always! Very quick delivery on quality peanuts for my squirrel visitors at a great price. Still reordering when my squirrel friends have exhausted my supply.

18 mai 2026
Noté 5 sur 5 étoiles

Very happy doggy

Ordered 3 different orders on Saturday and they promptly arrived monday morning at 7.45am. Got a very happy doggy! Well packaged and even some freebies inside. Great value gor money too. Recommend

22 août 2026
Avis spontané
Noté 5 sur 5 étoiles

Bought the 10 kg bag of these cat…

Bought the 10 kg bag of these cat biscuits for my numerous adult barn cats. Great value for money compared to smaller bags. The kibble size is just right, and the bag has a good resealable top to keep the remaining biscuits fresh. The cats took to the flavor immediately. Speedy delivery and excellent service.

12 août 2026
Avis spontané
Noté 1 sur 5 étoiles

Un-Trusty Pet Supplies - Avoid them

Placed an order that was delivered, but the items sent were completely wrong. Delivery proof shows that the smalll bag left on the doorstep was too small to contain what I actually ordered. Sent an email over a week ago and just being fobbed off with 'we are waiting to hear back from the courier'. This is not a courier issue - the order was wrongly picked by Un-Trusty Pet Supplies. Very likely they get a lot of things wrong judging by their automated email reply which focuses on abuse by customers. Improve your service and you won't have angry customers abusing you or leaving you poor reviews.
UPDATE: they are claiming they sent out the right products despite photographic evidence showing it would be physically impossile for an A4 size plastic bag to contain 50 cans of cat food. Will now have to go through the credit card charge back process to recover my money.

8 août 2026
Avis spontané
Noté 5 sur 5 étoiles

First time order . Great.

First time ordering needed some JWB dog kibble . Easy to find. Quick delivery. Very nicely packed . Very pleased with my order and will be ordering again .

31 juillet 2026
Avis spontané
Noté 4 sur 5 étoiles

Good source for cat litter

Good source for cheap, effective cat litter

Easy to reorder, quick delivery

The only downside we have experienced is quite often the boxes get damaged in transit, and often this causes the bags inside to be damaged/split, causing the cat litter to spill out into the boxes.

25 juillet 2026

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