saw some relaxed fit t shirts online and ordered seven in all, by click and collect. they were ready for collection before stated date and all were good quality and well made, liked them so much i ord... Voir plus
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I ordered a lovely slimline (but not too tight) cardigan online because I had bought it in one colour instore and wanted it again in a different colour. I was kept up to date with when it would arriv... Voir plus
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Really happy with the customer service from Sainsbury’s Clothing. The staff were friendly, helpful and approachable, and made the whole experience much easier. It’s always nice when you’re treated w... Voir plus
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I had a very poor experience with refunds where there was a shortfall credited compared with what I paid. I did use a voucher for £4 off £20 spend and even when returning one item the remaining items... Voir plus
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À propos de l'entreprise
À propos de Tu clothing by Sainsbury's
Écrit par l'entreprise
Tu has been inspiring fashion confidence since its launch in 2004, offering design-led, excellent quality and great value fashion across womenswear, menswear and childrenswear.
The sixth largest clothing retailer in the UK by volume, Tu helps customers fulfil their clothing missions everyday by offering everything from a broad range of lingerie, lounge and nightwear, the latest denim fits alongside key fashion pieces, everyday essentials and school wear. Tu also offers a range of specialist sizes with its own brand Petites and Maternity offers, as well as working with selected partners to keeps the whole family’s wardrobe updated with fashion that makes you feel good.
Tu is aware of its impact on the world around it and has stretching sustainability targets to achieve, from key raw materials usage to greater transparency in its supply chain – all measured using the Higg Index.
Tu clothing is available to buy online at Tu and Argos as well as in over 400 selected Sainsbury’s stores.
Coordonnées de contact
33 Holborn, EC1N 2HT, London, Royaume-Uni
- 020 7695 6000
- tuclothing.sainsburys.co.uk
4,0
Bien
20 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Pick Up Point
The Pick Up Point in Sainsbury's was not in operation (had been out of action for months apparently) so I was forced to join a long Customer Service queue.
If I had known this, I would have opted for another Store. Very disappointing
12 septembre 2026
Straightforward and quick service
Straightforward and quick service. Pick up is always easy and simple. Clothing is generally good quality and good value for money.
19 septembre 2026
Good,s are very good quality
Good,s are very good quality , my only problem is with the carrier company you use my last two parcels sat in there warehouse for three days . Company known for this. Don’t like dealing with them.
19 septembre 2026
Great choice.
Easy on line ordering and collection. Returns are straight forward and money is refunded quickly.
Love the selection of clothes you have and are some of my wardrobe staples.
Also love choice is leg lengths in trousers.
19 septembre 2026
Clothes available for collection on…
Clothes available for collection on time in good condition.
19 septembre 2026
Always a good experience
Always a good experience, shopping online or in the store👌🏼🤩
19 septembre 2026
Tu clothing order
Collected my items in store at Sainsbury’s. Service was prompt, efficient and friendly. Unfortunately I had to return one item which didn’t fit; again this was handled quickly and courteously and I was refunded very quickly. I would definitely use this service again.
18 septembre 2026
Didn't have to wait long for delivery
Didn't have to wait long for delivery, easy returning an item.
All completely hassle free.
☺️ many thanks
18 septembre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
As always Sainsbury’s clothing…
As always Sainsbury’s clothing delivered an excellent service . The items were delivered as planned and I was kept informed. The items were of excellent quality , but another size was needed.
Returning the items to store for a refund was so easy and the service was amazing. Re-ordered and the items are on their way. One very happy customer.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Sue,
It's wonderful to hear that you had such a positive experience with your recent clothing order! I am delighted that the delivery went smoothly and that you were kept informed. I am also pleased that the return process was easy and that you've already re-ordered.
Best wishes,
Impita.
Unfortunately one of the items received…
Unfortunately one of the items received was the wrong colour. I couldn't be bothered to send it back so just kept the item which means I now have 2 of the same colours in the pj top.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Sonai,
I am sorry to hear that you received an incorrect color for one of your items. I understand your issue and appreciate you bringing this to our attention. We are always working to improve our order fulfillment process.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Impita.
you can get items sent to argos if dont…
you can get items sent to argos if dont want home delivery.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Helen,
I appreciate you highlighting our collection point option. We aim to offer convenient delivery choices for our customers.
Best wishes,
Impita.
Great efficient service
Great efficient service, kept up to date by text. Prompt friendly service at Argos for collection.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Christine,
I'm so pleased to hear that you received efficient service and were kept updated by text. It's wonderful to know that the collection at Argos was prompt and friendly! Thank you for your fantastic 5-star review.
Best wishes,
Impita.
Everything arrived as promised on time
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Janet,
I am so glad to hear that everything arrived on time as promised. We truly appreciate your positive feedback!
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Rhian,
I am so pleased to hear that you love your purchase and that you found it to be good value and looking great. Thank you for your amazing 5-star review!
Best wishes,
Impita.
2 cardis
2 cardis, gorgeous teal and deep red, 3/4 sleeve. Delivered on time & luxurious to wear - thankyou
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Jacquie,
I am so glad you love the cardigans and their beautiful colors! It's wonderful to hear they arrived promptly and feel luxurious. Thank you for your kind words!
Best wishes,
Impita.
I collected my item in Argos Abingdon
I collected my item in Argos Abingdon. It was fast and easy.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello there,
I am happy to hear that collecting your item was a fast and easy experience for you. We appreciate your positive feedback!
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Tracy,
Thank you for your wonderful 5-star review! I am so pleased to hear that you consistently find quality clothing at great prices with us.
Best wishes,
Impita.
Quick efficient service.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Susan,
Thank you for your positive feedback! I am thrilled to hear you had a quick and efficient experience. We appreciate your support!
Best wishes,
Impita.
Ordered a 2 pack of leggings (2 packs…
Ordered a 2 pack of leggings (2 packs of 2 pairs) and received 2 single pairs of leggings instead. Took an age to speak to someone to sort it out, multiple calls made due to "technical issues", but eventually spoke to someone and received a refund for the missing items.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello there,
I appreciate you sharing your feedback regarding the recent order and the issues you faced with the quantity of leggings received. I also concerned about the difficulties you experienced reaching our support team. We are actively reviewing our processes to prevent similar situations and improve our customer service accessibility.
If you have any further issue, please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Impita.
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