saw some relaxed fit t shirts online and ordered seven in all, by click and collect. they were ready for collection before stated date and all were good quality and well made, liked them so much i ord... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
I have ordered many things from Tu & been impressed with both the items & the customer service. Recently I have had 2 bad experiences & am seriously considering not purchasing anything else onlin... Voir plus
I ordered a lovely slimline (but not too tight) cardigan online because I had bought it in one colour instore and wanted it again in a different colour. I was kept up to date with when it would arriv... Voir plus
L'entreprise a répondu
Really happy with the customer service from Sainsbury’s Clothing. The staff were friendly, helpful and approachable, and made the whole experience much easier. It’s always nice when you’re treated w... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Tu clothing by Sainsbury's
Écrit par l'entreprise
Tu has been inspiring fashion confidence since its launch in 2004, offering design-led, excellent quality and great value fashion across womenswear, menswear and childrenswear.
The sixth largest clothing retailer in the UK by volume, Tu helps customers fulfil their clothing missions everyday by offering everything from a broad range of lingerie, lounge and nightwear, the latest denim fits alongside key fashion pieces, everyday essentials and school wear. Tu also offers a range of specialist sizes with its own brand Petites and Maternity offers, as well as working with selected partners to keeps the whole family’s wardrobe updated with fashion that makes you feel good.
Tu is aware of its impact on the world around it and has stretching sustainability targets to achieve, from key raw materials usage to greater transparency in its supply chain – all measured using the Higg Index.
Tu clothing is available to buy online at Tu and Argos as well as in over 400 selected Sainsbury’s stores.
Coordonnées de contact
33 Holborn, EC1N 2HT, London, Royaume-Uni
- 020 7695 6000
- tuclothing.sainsburys.co.uk
4,0
Bien
20 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Good quality goods
It was a good service delivered in 2 days
Good quality shirt that fitted perfectly
I will purchase from Sainsburys again
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Eve,
I am so pleased to hear that you received good service and quick delivery! It's wonderful to know that the quality shirt fitted perfectly. Thank you for sharing your positive experience.
Best wishes,
Impita.
Easy to order and speedy delivery
Easy to order and speedy delivery. Really pleased with my purchase and wouldn’t hesitate to order again. Would definitely recommend to family and friends.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Sharon,
I am so happy to hear that your ordering experience was easy and that your delivery was speedy. It's wonderful to know you're pleased with your purchase and would recommend us to others!
Best wishes,
Impita.
TU online order.
Ordered online, next day delivery. Had what I needed online. Everything fitted.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Carol,
I am glad to hear your online order arrived promptly and that everything met your expectations. Thank you for your positive feedback!
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Anais,
I am so pleased to hear that you found our product easy to use and collect, and that you are happy with the quality. Thank you for your wonderful 5-star review!
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Megan,
I am so happy to hear that you found our product simple and easy to pick up! Thank you for sharing your positive experience with us. Your wonderful 5-star review truly brightens our day.
Best wishes,
Impita.
I was sent the wrong size !
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Susan,
I am sorry to learn the incorrect size was sent. We are committed to ensuring order accuracy.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Best wishes,
Impita.
Still waiting on a reply from my emails…
Still waiting on a reply from my emails stating i have returned my order via argos and am waiting for for a refuned or at least a reply
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Barbara,
I sincerely apologize for the delay in responding to your emails regarding your returned order and the refund you are awaiting. I understand your issue and I am very sorry for this experience. We are looking into this issue to improve our service.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Best wishes,
Impita.
Ordered shirts online tried on in…
Ordered shirts online tried on in comfort of own home. All fitted too.
16 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Gabrielle,
I am glad to hear our shirts fit well and that you enjoyed the convenience of trying them on at home.
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Sandra,
I am so happy to hear that your ordering experience was easy and that your delivery was fast. Thank you for your kind words!
Best wishes,
Impita.
Great service quick and efficient
Great service quick and efficient. Plus, great quality products.
16 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Linda,
Thank you for your fantastic 5-star review! I am so pleased to hear that you experienced quick and efficient service, and that you are happy with the quality of our products.
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Susan,
Thank you for your fantastic 5-star review! I am so pleased to hear that you found our service simple, fast, and efficient, and that you felt well informed. Your positive feedback truly means a lot to us.
Best wishes,
Impita.
Really liked the service staff were…
Really liked the service staff were lovely and friendly
16 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Amanda,
I am so happy to hear that you liked our service and found our staff to be lovely and friendly. Thank you for your fantastic 5-star review!
Best wishes,
Impita.
Very user-friendly site
Very user-friendly site. Items were as described and sizing was accurate. I like the option for free click-and-collect as I can choose my nearest store. Great online shopping experience.
16 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Jessica,
Thank you for your wonderful 5-star review! I am so pleased to hear that you found our site user-friendly, and that your items were as described with accurate sizing. It's great to know that you appreciate the convenience of our free click-and-collect option.
Best wishes,
-Rahul
Lovely slimline cardigan but not too tight
I ordered a lovely slimline (but not too tight) cardigan online because I had bought it in one colour instore and wanted it again in a different colour. I was kept up to date with when it would arrive for collection which was sooner than expected. The cardigan itself is a lovely, drapey, ribbed material with a neat little collar and feels very smart. Would buy again if there were more colours.
6 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Gwen,
I am so pleased to hear you love our slimline cardigan and that our online ordering and collection process was so efficient for you. It's wonderful to know the drapey, ribbed material and neat collar met your expectations for a smart look. I appreciate your feedback about wanting more colour options; I will certainly pass this suggestion along to our design team. Thank you for your kind words and for choosing us!
Best wishes,
-Rahul
Réponse de Tu clothing by Sainsbury's
Hello Salem,
I am so happy to hear you appreciate our quality, pricing, and offers. Thank you for your wonderful feedback!
Best wishes,
-Rahul
Tu clothes great…
I like to shop at Sainsbury lots products specially clothes my jumper was great happy with that.good quality to.
16 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Sharon,
I'm so pleased to hear you enjoy shopping with us, especially for clothes! It's wonderful to know you were happy with your jumper and found it to be of good quality. Thank you for your amazing 5-star review.
Best wishes,
-Rahul
Never had a problem when I have…
Never had a problem when I have purchased from Tu. Good quality, fit well and decent prices. Click and collect works well for me and the rare return I make are delt with quickly and easily.
16 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Hilary,
It's wonderful to hear that you consistently have a positive experience with your purchases. We're so pleased that you find our quality, fit, and prices to your satisfaction, and that our click and collect service, along with our returns process, works so well for you. Thank you for your fantastic feedback!
Best wishes,
-Rahul
Items too big but no refund
Items quickly delivered, looked good quality but far too big. No problem followed the returns instruction in the packet and took it back to the local shop. Assistant scanned the bar code and asked me if I had filled the form in. Yes I had. Told i do not get a receipt but it is emailed to me. Ok . Thats it, no refund no contact nothing. Tried chat help. Always a problem with the system call later. Not good.
2 septembre 2026
Avis spontané
Réponse de Tu clothing by Sainsbury's
Hello Daryl,
I am truly sorry to hear about the difficulties you've faced with your return and the lack of follow-up regarding your refund. It's completely understandable when a process doesn't go smoothly, especially after you've followed all the instructions. Please know we take your feedback seriously.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Julia,
I am so pleased to hear that you had a positive experience with our fast service and excellent staff. Thank you for your wonderful feedback!
Best wishes,
-Rahul
Ease of ordering and collecting in store
16 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Young,
I am so glad to hear that our ordering and in-store collection process was easy for you. I appreciate your positive feedback!
Best wishes,
-Rahul
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.