saw some relaxed fit t shirts online and ordered seven in all, by click and collect. they were ready for collection before stated date and all were good quality and well made, liked them so much i ord... Voir plus
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Lisez les avis des autres
I have ordered many things from Tu & been impressed with both the items & the customer service. Recently I have had 2 bad experiences & am seriously considering not purchasing anything else onlin... Voir plus
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I ordered a lovely slimline (but not too tight) cardigan online because I had bought it in one colour instore and wanted it again in a different colour. I was kept up to date with when it would arriv... Voir plus
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Collected my items in store at Sainsbury’s. Service was prompt, efficient and friendly. Unfortunately I had to return one item which didn’t fit; again this was handled quickly and courteously and I wa... Voir plus
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À propos de l'entreprise
À propos de Tu clothing by Sainsbury's
Écrit par l'entreprise
Tu has been inspiring fashion confidence since its launch in 2004, offering design-led, excellent quality and great value fashion across womenswear, menswear and childrenswear.
The sixth largest clothing retailer in the UK by volume, Tu helps customers fulfil their clothing missions everyday by offering everything from a broad range of lingerie, lounge and nightwear, the latest denim fits alongside key fashion pieces, everyday essentials and school wear. Tu also offers a range of specialist sizes with its own brand Petites and Maternity offers, as well as working with selected partners to keeps the whole family’s wardrobe updated with fashion that makes you feel good.
Tu is aware of its impact on the world around it and has stretching sustainability targets to achieve, from key raw materials usage to greater transparency in its supply chain – all measured using the Higg Index.
Tu clothing is available to buy online at Tu and Argos as well as in over 400 selected Sainsbury’s stores.
Coordonnées de contact
33 Holborn, EC1N 2HT, London, Royaume-Uni
- 020 7695 6000
- tuclothing.sainsburys.co.uk
4,0
Bien
20 k avis
Demande des avis aux clients
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Réponse de Tu clothing by Sainsbury's
Hello Tracy,
Thank you for your wonderful 5-star review! I am so pleased to hear that you consistently find quality clothing at great prices with us.
Best wishes,
Impita.
Quick efficient service.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Susan,
Thank you for your positive feedback! I am thrilled to hear you had a quick and efficient experience. We appreciate your support!
Best wishes,
Impita.
Ordered a 2 pack of leggings (2 packs…
Ordered a 2 pack of leggings (2 packs of 2 pairs) and received 2 single pairs of leggings instead. Took an age to speak to someone to sort it out, multiple calls made due to "technical issues", but eventually spoke to someone and received a refund for the missing items.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello there,
I appreciate you sharing your feedback regarding the recent order and the issues you faced with the quantity of leggings received. I also concerned about the difficulties you experienced reaching our support team. We are actively reviewing our processes to prevent similar situations and improve our customer service accessibility.
If you have any further issue, please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Impita.
Excellent service turned up with in 2…
Excellent service turned up with in 2 days Thank you.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Megan,
I am so happy to hear we provided excellent service and a quick delivery. Thank you!
Best wishes,
Impita.
I had a very poor experience with…
I had a very poor experience with refunds where there was a shortfall credited compared with what I paid. I did use a voucher for £4 off £20 spend and even when returning one item the remaining items still qualified for the voucher. But they deducted part of the voucher for the refund of the one item! I'd understand if it was a % off offer but this was a fixed £4 off a £20 spend. I have raised the issue but they are doubling down on this!
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Mel,
I appreciate you taking the time to share your experience regarding the refund process and the voucher application. I understand your issue when the credited amount did not match your expectations, especially concerning the fixed £4 off £20 spend voucher. We are reviewing our refund policies and how promotional vouchers are applied in such situations to ensure clarity and fairness for our customers. Your feedback is invaluable as we continuously work to improve our services.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Thanks,
Impita.
Ordering on line is excellent
I ordered online received message promptly as soon as my order was ready I collected the item,the quality of my coat is lovely.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello there,
I am so pleased to hear that your online ordering experience was smooth and that you were promptly notified when your item was ready for collection. It's wonderful to know you love the quality of your new coat!
Best wishes,
Impita.
As above experience says it all
The whole experience was good and the staff picking up and doing the return was easy.This was the 1st time I've used the click and collect.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello there,
I'm so pleased to hear that your first experience with our click and collect service was a good one, and that our staff made the pickup and return process easy for you.
Best wishes,
Impita.
Straightforward ordering on website
Straightforward ordering on website, arrived quicker than expected and excellent quality
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello David,
I am so pleased to hear that you found ordering on our website straightforward and that your order arrived quicker than expected. It's wonderful to know you're happy with the excellent quality! Thank you for your fantastic 5-star review.
Best wishes,
Impita.
Ordered on line.
Ordered on line.
Arrived a few days later.
Very straightforward returns.
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Sean,
I am so glad to hear your online ordering experience was straightforward and that returns were easy!
Best wishes,
Impita.
You had what I wanted and was able to…
You had what I wanted and was able to pick them up from my nearest sainsburys 👍
18 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Janice,
I am so glad we had what you were looking for and that picking it up from your local Sainsbury's was convenient for you! We appreciate your positive feedback.
Best wishes,
Impita.
Everything satisfactory
goods just like photo online. Delivered on promised day and well wrapped.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Jean,
I am so pleased to hear that the goods matched the online photo and that your delivery was on time and well-wrapped. Thank you for your wonderful 5-star review!
Best wishes,
Impita.
I ordered a click and collect that was…
I ordered a click and collect that was supposed to arrive 6th of September. It still hasn’t arrived. I have done the chat with customer service and each time they have said they have resolved it, I’ll get it within the next couple of days. This hasn’t happened. I don’t even trust going through customer service as they obviously just are trying to get me to go away and hope it resolves itself. No updates or anything.
6 septembre 2026
Avis spontané
Réponse de Tu clothing by Sainsbury's
Hello Natasha,
I am truly sorry to hear about the significant delay with your click and collect order and the issue you've had with our customer service. It's completely understandable that you feel this way when updates aren't provided and previous assurances haven't materialized. We sincerely apologize for the inconvenience and the lack of resolution.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Best wishes,
Impita.
Pleased with the garments that I bought…
Pleased with the garments that I bought but the delivery was terrible.
Delivered to the wrong address. I had to walk around the village and knock on doors to locate it 😬. I will not buy anything online again while ever you use Evri has your delivery agent
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Maria,
I am truly sorry to hear about the trouble you experienced with your delivery, despite being pleased with our garments. I understand your issue to locate your package. We are actively reviewing our delivery partners to prevent such incidents in the future.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Best wishes,
Impita.
Great quality & delivery options!
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Carole,
Thank you for your wonderful 5-star review! I am so pleased to hear that you found our quality great and appreciated our delivery options. Your positive feedback is truly appreciated!
Best wishes,
Impita.
I found the whole transaction very…
I found the whole transaction very easy, the delivery person was very polite.
The only problem I have is the items I brought were to long so length options would be preferred.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Hart,
Thank you for your wonderful 5-star review! I am so glad to hear that your transaction was easy and that our delivery person was polite. I appreciate your feedback regarding the length options, and we'll certainly take that into consideration for future improvements.
Best wishes,
Impita.
Always on time and the staff are very…
Always on time and the staff are very polite. And love the style of clothes
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello there,
I am so pleased to hear that your orders are always on time and that you find our staff very polite. It's wonderful to know you love the style of our clothes!
Best wishes,
Impita.
Simple return and speedy reorder of…
Simple return and speedy reorder of better size.
Efficient staff at Argos counter.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Linda,
I am so glad to hear that your return and reorder process was simple and efficient, and that our staff provided excellent service. Thank you for your positive feedback!
Best wishes,
Impita.
saw some relaxed fit t shirts online…
saw some relaxed fit t shirts online and ordered seven in all, by click and collect. they were ready for collection before stated date and all were good quality and well made, liked them so much i ordered two more in different patterns. very good experience overall with no problems.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Gary,
I am so pleased to hear you had such a positive experience with your recent t-shirt order! It's wonderful that they were ready for collection early and that you were happy with the quality. I truly appreciate you ordering more. Thank you for your amazing 5-star review!
Best wishes,
Impita.
Great Shopping with TU
Great online shopping experience from TU Clothing at Sainsburys. Easy to order and collect from local Argos store. Kept informed throughout and quick delivery.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Julie,
Thank you for your fantastic 5-star review! I am so pleased to hear that you had a great online shopping experience with us, found ordering easy, and appreciated the quick delivery and updates.
Best wishes,
Impita.
Ease of ordering
Ease of ordering, collection & ( if necessary) returns- all a breeze! Extremely happy with purchases.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Barbara,
I am absolutely delighted to hear that you found the ordering, collection, and returns process to be such a breeze! It's wonderful to know that you are extremely happy with your purchases. Thank you for your fantastic 5-star review!
Best wishes,
Impita.
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