saw some relaxed fit t shirts online and ordered seven in all, by click and collect. they were ready for collection before stated date and all were good quality and well made, liked them so much i ord... Voir plus
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Lisez les avis des autres
I have ordered many things from Tu & been impressed with both the items & the customer service. Recently I have had 2 bad experiences & am seriously considering not purchasing anything else onlin... Voir plus
I ordered a lovely slimline (but not too tight) cardigan online because I had bought it in one colour instore and wanted it again in a different colour. I was kept up to date with when it would arriv... Voir plus
L'entreprise a répondu
Really happy with the customer service from Sainsbury’s Clothing. The staff were friendly, helpful and approachable, and made the whole experience much easier. It’s always nice when you’re treated w... Voir plus
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À propos de l'entreprise
À propos de Tu clothing by Sainsbury's
Écrit par l'entreprise
Tu has been inspiring fashion confidence since its launch in 2004, offering design-led, excellent quality and great value fashion across womenswear, menswear and childrenswear.
The sixth largest clothing retailer in the UK by volume, Tu helps customers fulfil their clothing missions everyday by offering everything from a broad range of lingerie, lounge and nightwear, the latest denim fits alongside key fashion pieces, everyday essentials and school wear. Tu also offers a range of specialist sizes with its own brand Petites and Maternity offers, as well as working with selected partners to keeps the whole family’s wardrobe updated with fashion that makes you feel good.
Tu is aware of its impact on the world around it and has stretching sustainability targets to achieve, from key raw materials usage to greater transparency in its supply chain – all measured using the Higg Index.
Tu clothing is available to buy online at Tu and Argos as well as in over 400 selected Sainsbury’s stores.
Coordonnées de contact
33 Holborn, EC1N 2HT, London, Royaume-Uni
- 020 7695 6000
- tuclothing.sainsburys.co.uk
4,0
Bien
20 k avis
Demande des avis aux clients
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Not as nice as photos
Garments arrived on time but the quality was very cheap and didn’t match the photos too well. I am glad I paid sale price and not full price as I would have been very unhappy. Cheap fabric, very basic manufacture.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Cathy,
I appreciate your honest feedback regarding the garment quality and its comparison to our online photos. We are reviewing our product descriptions and imagery to ensure better accuracy.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Best wishes,
Impita.
Not the service expected
When the order arrived the pair of women’s trousers on both legs were badly marked and discoloured at the bottom and one of the pair of joggers was the wrong colour. In addition when delivered by inpost the courier knocked left the parcel on the floor of the open porch and did not wait. When opening the door he did not bother to turn or acknowledge me and when I called out just looked and drove off.
Customer service have arranged Royal Mail return and said I would receive a call regarding the complain within 24 hours, still no callback after two days.
Not the service expected with the items sent or the delivery experience.
Update: unfortunately I am unable to reply to the customer service response requesting additional information as I am not on Twitter or Facebook - can you please advise of an alternative email address.
Update 2: No call after 4 days, replied to say that I have no access to Facebook or Twitter and to please provide email to relay the info required. No response, rang customer service told will escalate and expect a phone call today. Certainly not making it easy to have a complaint investigated.
14 septembre 2026
Avis spontané
Réponse de Tu clothing by Sainsbury's
Hello Chris,
I am sorry to hear about the issues you experienced with your recent order, including the condition of the items and the incorrect colour. I am sincerely apologize for the unsatisfactory delivery experience and the lack of a callback regarding your complaint. I understand your issue and are reviewing these matters to improve our service.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Best wishes,
Impita.
Good quality products at an excellent…
Good quality products at an excellent price Easy to pick up
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Jason,
I am delighted to hear that you found our products to be of good quality and at an excellent price. I am also happy that you found the pick-up process easy. Thank you for your positive feedback!
Best wishes,
Impita.
TU is too good to miss!!
Website easy to negotiate. Well illustrated merchandise and comprehensive descriptions. Payment is simple, and there are several delivery options. Tu’s own brand is excellent value and washes well - and always on trend.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello there,
Thank you for your wonderful 5-star review! I am so pleased to hear that you found our website easy to navigate and appreciated the clear illustrations and detailed descriptions. It's fantastic that payment was simple and that you value our delivery options. I am especially delighted that you find our own brand to be excellent value and always on trend!
Best wishes,
Impita.
Great choice of clothing
Great choice of clothing
Fantastic prices
Customer service at my local store is absolutely brilliant
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Judith,
I am so pleased to hear you appreciate our great choice of clothing and fantastic prices. It's wonderful to know you find the customer service at your local store absolutely brilliant.
Best wishes,
Impita.
Really up to date style and shapes
Really up to date style and shapes. Good sizing and appreciate the shorter lengths.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Gemma,
I am so glad you appreciate our up-to-date styles, shapes, and the shorter lengths we offer! Thank you for your wonderful feedback.
Best wishes,
Impita.
Lovely winter jacket
Easy to order and arrived at pick up point within 4 days. Lovely winter jacket, impressed with quality, and such a bargain as bought in sale.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Carol,
I am so pleased to hear that your ordering process was easy and that your jacket arrived quickly! It's wonderful to know you're impressed with the quality of your winter jacket, especially as such a great bargain.
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Charlotte,
Thank you for your wonderful 5-star review! I'm so pleased to hear that the item was a lovely fit, the right length, and well-cut. Your positive feedback is greatly appreciated.
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Rajandeep,
I am so happy to hear that you experienced very good service and found our staff to be approachable. Thank you for your wonderful feedback!
Best wishes,
Impita.
Click and collect order from Tu store
Click and collect order from Tu store. Online website is easy to use, and the communication about collection is good, you get a text and an email. In store collection and returns is very easy, although sometimes there are insufficient staff around to assist.
Generally clothing is good quality and good value. I find that sizing is inconsistent, so often order several sizes in same item. I have had issues with items being marked/stained so clearly were previously returned by a customer and no quality checks carried out before sending it out again. Refunds usually take about a week.
Overall, happy with items and service but there are snags along the way which should be sorted out by Tu
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Siddika,
I appreciate you taking the time to share your detailed feedback regarding your recent click and collect experience. I am pleased to hear that you find our website easy to use and our communication about collection effective. We also value your positive comments on the quality and value of our clothing.
I have noted your concerns regarding staffing levels for in-store assistance, the inconsistency in sizing, and the issues with receiving marked or stained items. I understand your issue and we are actively working to improve our quality control processes and ensure a more consistent customer experience. Your feedback on refund processing times is also helpful. We are committed to addressing these areas to enhance our service for all customers.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Best wishes,
Impita.
We were pretty sure we paid for Next…
We were pretty sure we paid for Next Day delivery but it turned out to be 2 days after order placed .other wise the shopping experience was a 5
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Margaret,
I appreciate your feedback and are sorry to hear about the delivery delay. I understand your issue regarding the shipping time. We are reviewing our delivery processes to prevent this in the future.
Please message us on Facebook or Twitter so we can take a look into this for you. Please send over:
order number
full name
email address
contact number
full billing address, including post code.
Please quote 'Trustpilot' & provide a copy of your review within the message. This will enable us to deal with your query a little faster. https://www.facebook.com/argos/ https://twitter.com/ArgosHelpers
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Susan,
I am delighted to hear that your order arrived on time and that you are pleased with the price and fit! Thank you for your wonderful feedback.
Best wishes,
Impita.
Easy to use website plenty of different…
Easy to use website plenty of different clothing and footwear to choose from and sizing and styles are great,I especially love the underwear please it fits like it should do would recommend TU to family and friends anyday
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Jackie,
I am so happy to hear you find our website easy to use and appreciate the variety of clothing and footwear we offer. It's wonderful to know our sizing and styles meet your expectations, especially with the underwear! We truly value your recommendation to family and friends.
Best wishes,
Impita.
Ladies control briefs…
Easy to order items and parcel came as instructed safely and on time.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello there,
I am so pleased to hear that you found the ordering process easy and that your parcel arrived safely and on time. Thank you for your positive feedback!
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Ray,
I am so happy you found our selection good, prices decent, and that ordering and collecting were easy for you. Thank you for your positive feedback!
Best wishes,
Impita.
The items came in super quick
The items came in super quick. They were well wrapped up. They were of good quality and excellent value.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Jenny,
I am so pleased to hear that your items arrived quickly and were well-wrapped. It's wonderful to know you found them to be of good quality and excellent value! Thank you for your positive feedback.
Best wishes,
Impita.
Réponse de Tu clothing by Sainsbury's
Hello Elaine,
I am so happy to hear that your ordering experience was easy and that your item arrived on time. It's wonderful to know that the fit and material were great too! Thank you for your fantastic 5-star review.
Best wishes,
Impita.
The clothing is very affordable
The clothing is very affordable, up to date fashion-wise, and very well made.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Helena,
I am so pleased to hear that you find our clothing affordable, fashionable, and very well made. Thank you for your amazing 5-star review.
Best wishes,
Impita.
Great value and quality clothing
Great value and quality clothing. Bought loads here.
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello Susan,
I am so happy to hear you appreciate the excellent value and quality of our clothing! Thank you for your continued support.
Best wishes,
Impita.
Quality of the product
17 septembre 2026
Réponse de Tu clothing by Sainsbury's
Hello there,
I appreciate your feedback regarding the product's quality. I am always working to improve.
Best wishes,
Impita.
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