I infrequently update the turbify webpages someone created over 10 years ago, they have passed through 3 different vendors it usually is very difficult to get help. This year late at night I neede... Voir plus
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Lisez les avis des autres
The support person both totally misunderstood me or made assumptions that were off base at what I was asking. She could not give me a straight answer. Eventually she helped but it seems as if she had... Voir plus
Except the first quirks and asking my phone number, i got the explaination i needed. I was asking why my subscription is renewed one month before its term. At first it couldn't explain and took t... Voir plus
What kept it from bei g 5 star was I was told the plan change would result in zero monthley charges until an annual renewal in January 2027. It did not happen that way so either the rep did not know w... Voir plus
À propos de l'entreprise
- Service d'hébergement de sites web
- Fournisseur de solution e-commerce
- Service de marketing Internet
- Service de paiement
- Concepteur de sites web
Écrit par l'entreprise
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Coordonnées de contact
Etats-Unis
- 1-833-689-8585
- turbify.com
3,9
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Customer support was good
Customer support was good, but the fact that I could not get into my email for hours at a time was very frustrating. That seems to be resolved now.
23 juin 2026
Support person listened
Support person listened, understood my problem and carefully explained what to dol.
26 juin 2026
Many thanks for your good care!
23 juin 2026
The representative was very thorough
The representative was very thorough. She double checked everything before changing our plan to keep everything working.
26 juin 2026
Mohni (not sure of spelling) was…
Mohni (not sure of spelling) was extremely patient and helpful
26 juin 2026
Réponse de turbify.com
Thank you for sharing your feedback. We’re sorry to hear that the experience was terrible and that the ownership transfer process caused so much frustration. We understand how difficult it can be when account changes, document requirements, and service recovery steps take more time and effort than expected.
Our team worked through the ownership transfer, helped with reactivation, login access, payment setup, and restoring services, while also following up on the required documents. We regret that the process still felt complicated and did not meet your expectations.
We appreciate you taking the time to let us know how this affected you, and we’re sorry the support experience was not better.
Problems have not been fixed
Problems have not been fixed. Closing the case does not fix the problems.
26 juin 2026
Réponse de turbify.com
Thank you for sharing your feedback. We’re sorry to hear that your concern with Case #02176739 has remained unresolved and that the follow-up experience has been frustrating. We understand how disappointing it is when changes appear in the editor but do not seem to match the live website, especially after multiple contacts and escalations.
Our team reviewed the case, checked the website behavior, and continued working on the concern after it was re-escalated. We also explained that differences in browser zoom settings can affect how the editor and live site appear, but we understand that this did not fully resolve your concern. We regret that the case was closed and reopened multiple times without giving you the clarity or resolution you expected.
We appreciate you taking the time to share this feedback, and we’re sorry the experience did not meet your expectations.
Horrible
You charged me a month earlier than last year for a one year subscription, which was almost FIVE TIMES what I paid for the service just two years ago. I appreciate the refund of a fraction of what I paid, but it is not enough to keep me from shopping for another company before you decide to charge me earlier next year! Ridiculous!
26 juin 2026
Réponse de turbify.com
Dear Anne,
Thank you for sharing your feedback. We’re sorry to hear how upsetting the earlier renewal charge and price increase were, especially when the amount felt significantly higher than in previous years. We understand why this would leave you frustrated and reconsidering your options.
Our team reviewed the account and explained that the renewal was processed under the updated billing timeline, which charges renewals 31 days in advance. We also discussed the available retention option, including a partial refund offer if you chose to keep the plan active. We regret that this did not resolve your concern or change how the experience felt.
We appreciate you taking the time to let us know, and we’re sorry the service did not meet your expectations.
Very thorough and knowledgeable
Very thorough and knowledgeable. Got my issue situated first time.
26 juin 2026
Quick action and problem were easily solved.
Our account was suspended due to Turbify's detection of Phishing emails. When I called, they told me about what they found out. That is why they suspended our office account. Turbify requested us to change the password and our account is back. Their customer service was very helpful, and they can easily be reached through their landline number.
26 juin 2026
my question answered.
24 juin 2026
Confusion kept it from bei g 5 star was I…
What kept it from bei g 5 star was I was told the plan change would result in zero monthley charges until an annual renewal in January 2027. It did not happen that way so either the rep did not know what he was talking about or he was unable to make the change he thought he did???
21 avril 2026
Réponse de turbify.com
Dear Roger,
Thank you for sharing your feedback. We’re sorry to hear that your experience was so frustrating and that the support you received felt unhelpful. We understand how upsetting it is when billing issues and payment errors continue without a clear resolution.
Our team reviewed the account and worked through the payment concerns, including the past-due balance, declined transactions, and attempts to add a new payment method. We also escalated the case for further review, but we regret that the issue remained unresolved from your perspective.
We appreciate you taking the time to let us know about this experience, and we’re sorry the service did not meet your expectations.
It was coming up on 72 hours since I…
It was coming up on 72 hours since I registered my domain, and I got into support chat, and they got it up and running in only a few minutes. It was easy to access support representative and get the issue resolved.
25 juin 2026
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