I infrequently update the turbify webpages someone created over 10 years ago, they have passed through 3 different vendors it usually is very difficult to get help. This year late at night I neede... Voir plus
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Lisez les avis des autres
The support person both totally misunderstood me or made assumptions that were off base at what I was asking. She could not give me a straight answer. Eventually she helped but it seems as if she had... Voir plus
Except the first quirks and asking my phone number, i got the explaination i needed. I was asking why my subscription is renewed one month before its term. At first it couldn't explain and took t... Voir plus
What kept it from bei g 5 star was I was told the plan change would result in zero monthley charges until an annual renewal in January 2027. It did not happen that way so either the rep did not know w... Voir plus
À propos de l'entreprise
- Service d'hébergement de sites web
- Fournisseur de solution e-commerce
- Service de marketing Internet
- Service de paiement
- Concepteur de sites web
Écrit par l'entreprise
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Coordonnées de contact
Etats-Unis
- 1-833-689-8585
- turbify.com
3,9
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The customer service person was able to…
The customer service person was able to answer my questions and help me with the process to setup the new payment method.
22 juin 2026
If i will do follow up
If i will do follow up, then agent is not really reading the existing issue, in that way, customer will need to explain it again from scratch and thats really pain in the ass.
19 juin 2026
Réponse de turbify.com
Thank you for sharing your feedback. We’re sorry to hear how frustrating this experience was, especially if it felt like the issue was not fully understood or reviewed before follow-up was needed. We understand how upsetting it is when you have to repeat the same explanation and feel like you are starting from scratch.
Our team reviewed the case and investigated the hosting setup in detail. During that review, it was confirmed that the hosting plan had been changed to Web Hosting Essential, which does not support WordPress. Because of that, we were unable to keep the site running on the current plan. The customer was informed that continuing with WordPress would require upgrading to an Advanced hosting plan, or using the Website Builder option available with the Essential plan.
We understand that this may not have been the outcome you were hoping for, and we regret that the support experience felt incomplete. We appreciate you taking the time to provide this feedback, and we are sorry the service did not meet your expectations.
We were having issue
We were having issue
Guy gives a very trial and dumb answer which is okay
But closed the ticket without asking us if solution worked. So Now we have to open another ticket
Need to be trained in Customer service
19 juin 2026
Réponse de turbify.com
Dear Suhas,
Thank you for sharing your feedback. We’re sorry to hear that the issue was not resolved to your satisfaction and that the ticket was closed before confirming whether the solution worked. We understand how frustrating it is to have to reopen a case after expecting it to be handled more carefully.
Our team reviewed the technical issue and gathered the details needed for further investigation, but we regret that the experience still felt incomplete from your perspective. We appreciate you taking the time to let us know, and we’re sorry the support did not meet your expectations.
My rep figured out what Yahoo, Amazon couldn't
My rep was able to solve what Yahoo, Amazon, Network Solutions were not able to.
She single-handedly tracked down the strangest, most complicated and likely illegal transference of account management for my website JennyStewart.Net to the likely new owners of my domain.
Her diligence in this matter was not only appreciated, but crucial - they're making a documentary about celebs and needed content from my website from my various interviews for use in for interstitials in the documentary. I still have to call Network Solutions to get my content back, but it's because of your great customer service rep that I am even able to get that far. To wake up, see your website down that you've been paying $150.00 per year to and see it gone is actionable and negligible in a court of law -- I still do not understand how it even happened in the first place. She helped me greatly.
22 juin 2026
Answered my questions quickly.
22 juin 2026
Efficient and professional.
Tarun was super nice and helped me so quickly and easy. Very professional! Thank you!
22 juin 2026
You somehow fraudulently charged…
You somehow fraudulently charged through a PayPal account that I don't have access to to update my credit card
20 juin 2026
Réponse de turbify.com
Dear Janice,
Thank you for sharing your feedback. We’re sorry to hear about the billing concern and the frustration caused by seeing a charge through PayPal when you did not expect it. We understand how upsetting it is when a payment issue is not clear right away.
Our team reviewed the billing details and explained the charges linked to the account, but we regret that the situation remained unresolved from your perspective. We also understand your concern about not having access to update the payment information.
We appreciate you taking the time to let us know, and we’re sorry the experience did not meet your expectations.
Finally my issue was resolved after so…
Finally my issue was resolved after so many attempts.
I think that the previous attempt were not familiar with Tier 1 and 2, specially Tier 2. The last person follow up correctly and the issue was resolved.
17 juin 2026
agent said they will call me but after…
agent said they will call me but after that they closed the case.
21 juin 2026
Réponse de turbify.com
Thank you for sharing your feedback. We’re sorry to hear that you felt let down when you were told a callback would be made and then the case was closed. We understand how frustrating it is when you expect follow-up and do not feel the issue was fully resolved.
Our team reviewed the account and explained the billing and plan-change limitations, including the requirement to clear the outstanding balance before any changes could be made. We also arranged a supervisor callback, but we regret that the follow-up did not connect and that this left you dissatisfied.
We appreciate you taking the time to let us know about this experience, if you’d still like assistance, please reply to the email we sent or contact us at +1 833-689-8585 so we can review your account details and help as best we can.
My account has been suspended even…
My account has been suspended even after making payment
22 juin 2026
Réponse de turbify.com
Thank you for sharing your feedback. We’re sorry for the frustration caused when the account was suspended even after payment had already been made. We understand how upsetting it is when you expect the payment to be recognized and the account to be restored right away.
Our team reviewed the case, worked with the escalation team on a backend fix, and the issue was later resolved. We also sent a confirmation email once the account was restored. We regret that the process took time and caused inconvenience in the meantime.
immediate response and answer
immediate response and answer, and they do their best to recover the connection, good and respectful communication from the customer services team
22 juin 2026
Fees clarificartion
I called to inquire the hefty fees, but the customer service rep was able to walk through multiple options
16 juin 2026
Inbox not sorting by sender
I called to solve the issue of my inbox not sorting alphabetically by sender. Only the date options were showing. The agent told me (after a 2 minute hold) that this feature does not exist.
I know it exists, and after we hung up I did a search for a solution, and found this Turbify help page titled "I don't have all of the options to sort my mail. Why?"
I apparently am not allowed to include the link.
Followed the steps to turn off conversations, and the sort option appeared. The agent was 100% wrong. Then they send me a survey for my opinion, and the link does not open.
21 juin 2026
Réponse de turbify.com
Dear Liza,
Thank you for sharing your feedback. We’re sorry for the frustration caused by the sorting issue and the confusion around what options are available. We understand how disappointing it is when the guidance you receive does not match what you later find on your own.
Our team reviewed the request and explained the available mail sorting options, but we regret that the experience still left you feeling that your issue was not handled correctly. We also understand your concern about the survey link not opening as expected.
We appreciate you taking the time to let us know, and we’re sorry the experience did not meet your expectations.
The experience was excellent as the…
The experience was excellent as the Customer Support was patient enough to get all through
18 juin 2026
I started with yahoo small business…
I started with yahoo small business years ago. Somehow I end up with the same service for twice the price. They want $77 a year for a domain hosting. name only. I went to go daddy and got the same service for $24 a year. Rip off scam company. Customer service admitted they get scammed a lot and help me change my password several times.Don’t recommend.
21 juin 2026
Avis spontané
Réponse de turbify.com
Thank you for sharing your feedback and for being a customer for so many years. We’re sorry to hear that the recent billing increase and the process of returning to your previous plan were so frustrating. We understand how disappointing that can be, especially after a long relationship with the service.
Our team reviewed the account and helped restore the previous plan after the billing concern was raised. We regret that the experience felt difficult and not aligned with the level of service you expected.
We appreciate the time you took to let us know how you feel, and we’re sorry this caused you frustration.
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