I infrequently update the turbify webpages someone created over 10 years ago, they have passed through 3 different vendors it usually is very difficult to get help. This year late at night I neede... Voir plus
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Lisez les avis des autres
The support person both totally misunderstood me or made assumptions that were off base at what I was asking. She could not give me a straight answer. Eventually she helped but it seems as if she had... Voir plus
Except the first quirks and asking my phone number, i got the explaination i needed. I was asking why my subscription is renewed one month before its term. At first it couldn't explain and took t... Voir plus
What kept it from bei g 5 star was I was told the plan change would result in zero monthley charges until an annual renewal in January 2027. It did not happen that way so either the rep did not know w... Voir plus
À propos de l'entreprise
- Service d'hébergement de sites web
- Fournisseur de solution e-commerce
- Service de marketing Internet
- Service de paiement
- Concepteur de sites web
Écrit par l'entreprise
Turbify is a comprehensive platform designed to help businesses build, manage, and grow their online presence with ease. With over 25 years of experience, Turbify provides a complete suite of tools including domain registration, web hosting, business email, website building, and e-commerce solutions—all in one place. Built with small and growing businesses in mind, Turbify simplifies the process of getting online and scaling operations. Users can create professional websites without coding, manage domains with advanced security features, and launch online stores with integrated tools for payments, inventory, and marketing. Turbify also focuses on reliability and performance, offering secure hosting, scalable solutions, and high uptime to ensure businesses stay online and accessible to their customers. With 24/7 customer support available through multiple channels, businesses can get help whenever they need it. In addition, Turbify provides tools to help businesses improve their online visibility, manage customer reviews, and strengthen their digital presence across platforms. At its core, Turbify is committed to empowering businesses with the tools, technology, and support needed to succeed online and grow with confidence.
Coordonnées de contact
Etats-Unis
- 1-833-689-8585
- turbify.com
3,9
Bien
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 87 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I still cannot get to my emails from my…
I still cannot get to my emails from my mobile device. I had a difficult time understanding the representative. Did something change? Want to cancel my account at the end of June. I actually don’t even use it anymore and I keep getting billed for it.
20 juin 2026
Réponse de turbify.com
Dear Brian,
Thank you for sharing your feedback. We’re sorry to hear about the difficulty accessing your email from your mobile device and the frustration caused by the communication experience. We understand how upsetting it is when setup steps do not match what you see on your device.
Our team reviewed the account and guided you through the setup process, then offered an alternative way to access your business email. We also understand your concern about continuing charges and your request to cancel at the end of June. We regret that the experience was not clearer or more helpful.
We appreciate you taking the time to let us know, and we’re sorry the service did not meet your expectations.
Very helpful and patient
The agent helping me was so professional and so patient with me, helping me navigate many problems
Thank you
20 juin 2026
Domain Double Bill Discrepancy
I called about my billing discrepancy 6/3/26 related to my old domain reactivation charge and another charge the following week. Everyone seemed to guess about the answer. I was told I’d receive a call the next day. I received no call until Tuesday from Mohammad. He left a voicemail. I also received an email and another call today and an email saying the case was closed.
19 juin 2026
Réponse de turbify.com
Dear Theresa,
Thank you for sharing your feedback. We’re sorry to hear about the frustration caused by the billing discrepancy and the delays in getting a clear update. We understand how upsetting it is when charges appear to overlap and the follow-up does not happen as expected.
Our team reviewed the account and attempted to gather the details needed to investigate the charges further. We also arranged follow-up communication, but we regret that the experience still left you feeling unheard and dissatisfied.
We appreciate you taking the time to let us know about this issue, and we’re sorry the service did not meet your expectations.
for some time my Yahoo
for some time my Yahoo - Turbify was a great solution for me. Simple. Unexpensive and all ok. All of a suden and without warning Turbify started increasing their monthly charges to a point where they turned 10 times what it was before. When i complained saying I was not using some of the services and I still was charged, they offered to do a refund and later said: not anymore. I am moving away and will pay 1/3 of what Turbify is charging me. I have been with Yahoo - Turbify for about 10 years. And I am disappointed with their handling of my account
16 juin 2026
Réponse de turbify.com
Dear Alberto,
Thank you for sharing your feedback. We’re sorry to hear about your disappointment with the pricing changes and the concerns around charges for services you did not feel you were using. We understand how frustrating it is when long-term expectations do not match the updated billing.
Our team reviewed the account and discussed the billing concerns, including the reported email about expiration and the domain status. We also attempted to follow up to provide additional assistance, but we regret that the experience still left you feeling dissatisfied.
We appreciate you taking the time to share this, and we’re sorry the service did not meet your expectations.
Please either hire people who speak and…
Please either hire people who speak and understand english. I received no help at all, and the woman I was dealing with became very mad when I could not understand what she was saying and asking me. very unsatisfied with your service.
19 juin 2026
Réponse de turbify.com
Dear Kathryn,
Thank you for sharing your feedback. We’re very sorry to hear that the support experience was frustrating and that communication felt difficult. We understand how upsetting it is to feel unheard or to leave a conversation without clear help.
Our team reviewed the billing concern and explained that the increase was due to updated pricing on the domain-only plan. We also clarified the charge for Private Domain Registration and how it is applied during purchase. We regret that the chat ended before the full explanation could be completed and that the experience did not feel helpful.
We appreciate you taking the time to let us know, and we’re sorry the service did not meet your expectations.
Not helpful
The response wasn't timely and it was generic, so I actually received no help. I had to send another email, which I am still waiting to receive a reply to.
16 juin 2026
Réponse de turbify.com
Dear Natalia,
Thank you for sharing your feedback. We’re sorry to hear that the response felt generic and that you did not receive the timely help you needed. We understand how frustrating it is to be left waiting for a reply when you are still looking for a solution.
Our team reviewed the account and attempted to assist with the login and verification concerns, but further support could not be completed until proper verification was available. We regret that this did not resolve the issue at the time and that you still needed to follow up again.
We appreciate you taking the time to let us know about this experience, and we’re sorry it did not meet your expectations.
Great support and high quality of…
Great support and high quality of service, very happy to work with turbify.
19 juin 2026
I’m impressed with the short wait time…
I’m impressed with the short wait time and great service from my agent.
19 juin 2026
Customer service rep was very nice and…
Customer service rep was very nice and very patient and very knowledgeable
19 juin 2026
Everyrhing
19 juin 2026
Réponse de turbify.com
Dear Larry,
Thank you for sharing your feedback. We’re sorry to hear about the frustration with the plan details, the upgrade process, and the pricing shown on the website. We understand how disappointing it is when expectations around security, availability, and promotional offers do not match what you see during the upgrade.
Our team reviewed the account and explained the available plans and the promotional pricing rules, including that the offer was for new users purchasing a domain for the first time. We regret that this did not resolve your concerns and that the experience led you to consider another provider.
We appreciate you taking the time to let us know how this felt, and we’re sorry the experience did not meet your expectations.
The customer representative was very…
The customer representative was very helpful, and gave me clear directions
16 juin 2026
Fixing SPF and DMARC Records
Though it took a fair amount of back-and-forth, ultimately I received (it appears) the precise information that I needed create SPF and DMARC records to resolve rejection of my emails by iCloud.
18 juin 2026
YOu suspended my account without asking…
YOu suspended my account without asking me for verification. The cost me 4 days of missed emails. I am looking fore another company to host my domain.
15 juin 2026
Réponse de turbify.com
Dear Christine,
Thank you for sharing your feedback. We’re very sorry for the frustration caused by the account suspension and the missed emails during that time. We understand how upsetting it is when a service interruption happens without the clarity you expected.
Our team reviewed the situation and worked to complete the required domain verification steps, but we’re sorry the experience still led to inconvenience and concern. We regret that the follow-up did not resolve things in a way that felt satisfactory.
We appreciate you taking the time to let us know how this affected you, and we’re sorry the experience did not meet your expectations.
my customer support person knew exactly…
my customer support person knew exactly how to solve my problrm
18 juin 2026
The agent understood immediately what I…
The agent understood immediately what I was asking and got me the answer in a minute or less.
18 juin 2026
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