Joke of a company, asked for a simple repair (usb replaced) after being fobbed off on emails saying been escalated to technicao team, and it can be repaired, then told they have a repair center in Ger... Voir plus
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Lisez les avis des autres
Easy access website, simple to use with plenty of information on all the models, features and accessories. ( only critique would be too many pop ups, hampering the search and comparison ) We purc... Voir plus
Although I’m very pleased with the unit (1000 v2) one of the plug sockets facia has come off, I didn’t see this happening so I don’t know where it is, and now I’m left with dangerous metal showing. UN... Voir plus
It's a brilliant bit of kit, I'm chuffed. This morning I've charged me phone, two rechargeable radios, a Bluetooth speaker and the battery still registers 100%. Even over Winter I can charge me gi... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Founded in 2012 in California, USA, Jackery was born with a vision to offer green energy to everyone, everywhere. In 2016, Jackery launched the world's first outdoor portable power stations and, two years later, developed the world's first portable solar panels. Having introduced solar generators to the great outdoors, Jackery fulfills the power needs of every nature-lover, inspiring them to explore further and seek more extraordinary experiences than before. We encourage global adventurers to enjoy the outdoors sustainably, working together to protect our planet and build a better future.
Coordonnées de contact
Suite B Fairgate House 205 Kings Road Tyseley, B11 2AA, Birmingham, Royaume-Uni
- +44 808 164 2377 (UK only)
- hello.eu@jackery.com
- uk.jackery.com
4,5
Excellent
131 avis
A répondu à 94 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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I'm now 10 days into finding out what…
I'm now 10 days into finding out what they are doing to replace my order for 5m extension lead. No reply for the last 5 days. Customer services are shocking clearly £32.99 is less important than this review. Anyone thinking of buying from jackery look elsewhere probably cheaper and Customer service couldn't get any worse.
23 février 2026
Avis spontané
Réponse : Jackery
Dear Shaun,
We apologize for any misunderstanding. Our warehouse has arranged the shipment of the extension cable for you as soon as it was back in stock. The tracking number is YT480418973GB, and the carrier is Royal Mail. Have you received it smoothly?
If you have any further questions, we are always here to help.
Best regards,
Jackery Support Team
Save money on energy bills
Well these jackery products all do what they say they will do . We have 3 jackery 1000. 2× 1000 v2 . And an original 1000. they are are knocking pounds off our electric bills. Which was why we brought them .i use them for cooking. With low wattage cooking appliances. Running our Internet. And other appliances like sky glass tv. Just use appliances that run below 1000watts .
14 février 2026
Think twice before doing business with this company
Think twice and be very, very careful before dealing with this company.
I spent over £2000.00 with Jackery ordering their Explorer 3000 V2 Power Station, 2, 200W each solar panels, 1 solar panel connector and 1 five meter extension cable. Now, Jackery supplied everything and no 3rd party equipment was involved. But, I have found that the extension cable has been fitted with Jackery’s old style connector and their (3 port) solar panel connector is fitted with their new style connector therefore, I cannot use the solar panels or connect them both to the power unit (not that we have had much sun) as it is impossible to connect the solar panels to the power unit. After contacting Lorinda by email with what she calls “ a detailed message” she now requests (by email) that I send her photographs of the two connectors (3-port connector and extension lead connector) before they will do anything to help/sort this out. So I telephoned them and spoke to Marita who now has emailed me and said that she cannot help until I send photographs.
Jackery has supplied everything (all equipment) they have my order numbers and my address (post code) and so from my part, I cannot see any problem as to why they will not help me until I have sent photographs of what I have purchased.
18 février 2026
Avis spontané
Réponse : Jackery
Dear Leslie,
We are sorry for the inconvenience. We will look into this matter and contact you with a solution.
Rest assured, we take responsibility for improving your experience.
Best regards,
Jackery Support Team
The Jackery works excellent but!
The Jackery works excellent BUT I am using it 24/7 to power my router but the 12v DC connecter supplied by Avtec loses power with the slightest movement.
14 février 2026
Pleased with my Jackery
Good service and helpful staff. It has done what we wanted it to do so no complaints 😁
14 février 2026
Brilliant 🤩 does exactly what it should…
Brilliant 🤩 does exactly what it should well made and not too heavy or to large to move around. Only one point the web site could be clearer I would have bought a higher spec one if I’d understood how much and how long I could run things on it.
14 février 2026
Dead on arrival
Absolute nightmare. Ordered off Amazon and came completely dead, iv tried all the ‘technical advice’ and it won’t start because it’s a dead battery.
Got through to the ‘east Asia’ call centre as I can’t access my Amazon account and they are Completely useless. The guy I spoke to sounded like sounded more dead than the battery. Now they are asking me to make videos of it plugged in charging etc when iv told them I don’t want a faulty battery in my house.
Worst buying experience ever
11 février 2026
Avis spontané
Réponse : Jackery
Dear Ian,
We are sorry for the inconvenience. If your issue hasn’t been resolved, would you mind giving us a chance to look into it by providing your order number or ticket ID so we can verify and offer a solution?
Looking forward to your reply.
Best regards,
Jackery Support Team
A must have piece of kit !!!
Friendly people to deal with. Communication was top notch. Effortless.
1 décembre 2025
Superb item makes camping so much…
Superb item makes camping so much easier Especially with the solar panels
7 janvier 2026
Great thanks
7 janvier 2026
I’m so pleased with my jackery
I’m so pleased with my jackery, I now own 3 😁 the after sales support is second to none, any queries are responded to super quick, a very friendly team
7 janvier 2026
This was a bundle purchase including a…
This was a bundle purchase including a free incar charger this has not arrived as of yet but still hoping delayed in post. The generator it’s self is very slow to charge from Dc if using a Jackery cable to a standard usb plug the maximum input was 11 watts but if using the Jackery 3 port fast charger it was capable of 100wats. Not charged with a solar panel yet or car charger. This is the 4th jackery unit iv bought in 2025 I do love Jackerys but this is a bit of a let down due to needing a fast charger.
7 janvier 2026
Réponse : Jackery
Good morning,
Thank you for your feedback. Please be assured that we are committed to ensuring you have a positive shopping experience.
According to the tracking information, your car charging cable was delivered and signed for on January 15th. You can click the link below to view the details:
https://www.royalmail.com/track-your-item#/tracking-results/VF286700189GB
Have you received it successfully?
We want to make sure your issue is fully resolved.
Thank you for your continued support.
Best regards,
Jackery Support Team
I have a small mobility scooter which…
I have a small mobility scooter which use in my car my generator is in my boot so if I get into difficulty I can charge her uo for a bit and continue on my adventures. Top marks thank you. Happy new year
7 janvier 2026
First class customer service
First class customer service, so helpful,
Would say everyone went above and beyond,
It’s always something I look for when selecting a company
7 janvier 2026
Can’t really say at the moment except…
Can’t really say at the moment except it was a quick delivery.
7 janvier 2026
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