Open Infra UK Avis 

The whole team have been excellent from the beginning. Yes, it’s true it took a while from when we registered our interest to receiving the service, but these expectations were managed from the start, we knew there had to be enough people in our road signed up before we recieved installation.

Since installation, the team at open infra and Optyx have been super responsive. Martin even came out on a Sunday night to replace a faulty router within an hour of my raising the issue.

There are some building works going on at our property, and a contractor (not from open infra) accidentally cut through the fibre cable, this was resolved very quickly with open infra.

For the price we pay, the speeds we get, and the service I have recieved I can only give them 5 stars so far, we were paying nearly double what we pay now for a service less than a fifth slower than what we have now, it’s been liberating!

Rarely do I write reviews. However, having just finished meeting with Jake from Open Infra (currently based in Colchester), I feel compelled to leave my review. I am extremely impressed with the service Open Infra are offering regarding upgrading to a fantastic new fiber optic Internet provider. If you receive a cold call knock on your door from an Open Infra representative, I can genuinely recommend it is definitely worth listening to what they have to offer. This is probably the only time I will ever encourage anyone to accept a cold call! I really wanted my review to be more about Jake. I actually bumped into him whilst I was walking several dogs in the most dreadful weather conditions, cold, windy and pouring down with rain. He was so kind to stop and help me gather my dogs (I'm a dog walker and had five dogs!) and help me get them on their leads and into my car! I invited him in for a cuppa and to hear what he had to say regarding Open Infra. It was the least I could do after all his help with the dogs! I was beyond impressed with Jake (irrespective of whatever company he represented). He was very professional and extremely polite and respectful. No corny hard sell tactics, just very open and honest, and genuinely warm and engaging. He's only in his early 20's, however it was evident he has had a very strong work ethic for the several years he has been in the workplace, following completing his degree. I believe he would be an amazing asset to any company he works for. I have signed up with Open Infra but, as I said previously, my review is really more about how impressed I have been with Jake. He is clearly extremely intelligent, yet humble and modest. Not once did he allude to anything negative regarding his current job, however, I know enough about how demanding and challenging any role in this area of work can be. Having spotted him in my area for several days, I know he has been pounding the streets for long hours in the worst possible weather conditions which takes some doing. I was his last visit of the day, he was soaked through, obviously extremely cold and probably exhausted. Despite this he didn't express, even the slightest hint, that he had most likely had a really tough day. He is clearly an asset to his company, or any company who might be lucky enough to snap him up in the future. It was a pleasure to meet him and I would like to wish him all the best for his future.

We are not interested in Open Infra's offering. We have been harassed numerous times by in-person calls to our door, sometimes by two employees which has felt intimidating. The behaviour that is absolutely deplorable is accosting me whilst I am either about to pull off my drive or when I have already done so and knocking on my car window when my vehicle is in the middle of the road! This is simply insane. Surely common sense prevails that when someone is in their car which is on or moving they are not available for a conversation. Further to this, on both these occasions I have seen the OI employees sitting in their vehicles, parked directly in front of my house. Why not approach me when I leave the house? Or ring the bell whilst I am in? What is the purpose of waiting until I am in a situation that is a) not conducive to a conversation b) unsafe / has potential to cause an accident.

I signed up last year, they have not installed, don't feel they will as they have installed elsewhere in the area, perhaps there's too much work to do it where I live.

Yes they knocked on my front door which appears a little old school in the approach but the chap was friendly enough and the fact a number of others in my road had agreed to move forward with Open Infra I was willing to give them a try, especially as in the Barnet area we are really limited with poor speeds.

In honesty the set up took a few weeks longer than I had anticipated, there were 3 visits by an engineer to set up the nokia receiver, pull the fibre cable and drop off the router and at times I wondered a little what was going on and had to call the customer services line for updates.

However the day after the router was dropped off I was live and the service is great. I was with Sky at 25mbps at best, now I have 20x faster speeds at less than half the cost.

The set up could be a little slicker but the end result is well worth the wait.

Stop your sales people knocking on my door constantly. Whilst I appreciate you’re in business - I am NOT interested in your services. This is unwarranted & will be taken further if it continues. You are not doing yourselves or your brand any good with this approach - just annoying people who aren’t interested in your services.

Very quick response from the technician, thank you!

Ive seen the Open Infra advertising signs in people's gardens, but I had no idea what it was about. Today I had a cold call from Jacob who explained in ways I could easily understand what the company is all about. He was polite, friendly and Ive signed up with the company. I hope they succeed in getting the 30% needed for my area. I'm looking forward to changing to Open infra in the near future.

Getting fed up of being harassed by their sales people every week knocking on the door for several months in n21. Disgraceful behavior. On Sundays and also again today. Have told them multiple times we are not interested. It is just harassment. No means no!

They had some problems getting it up and running and communications could have been better during that time but the dream of undercutting BT by such a staggering sum for the cost of my broadband finally came true.

It’s a fantastic service and so much more competitive to my previous provider. It really is a no brainer to move over to openinfra.
Jimmy, our contact with the provider has been extremely helpful and approachable, especially when setting up the service

We moved into a new build house which had no internet at all, with help from open infra we now have blazing fast fibre, that meant putting in a new fibre cable from the street. I thought this would have been really difficult but the guys at open infra made it all happen for no charge. Even the monthly bill is half the price of what BT wanted to charge, and 5 x faster! Win win. Regularly do speed tests and get the quoted 250mb up and down every time. Have the option to upgrade to 500 or 1gb speeds but find this is more than fast enough to serve our house. Many thanks to Open infra, such a refreshing change to creaking old dinosaurs like BT open reach.

Richard came to our door explaining how it all operates, following up with his team leader jimmy. Once we signed up things moved very quickly for installation, the guys done an excellent job kept everything clean and tidy. Once it was all up and running we have had exactly what they said on speed 250 download and upload

Mis-sold a Fibre contract in July 2023. Told no alternative suppliers would be in my area. Fibre install took place at the end of September 2023. Was told the service would be up and running by the end of 2023.

It's now February 2024 and they still cannot give a start date for the service. Neighbour signed up with Community Fibre and had the product installed for free and activated in less than a month.

I want to cancel my contract with them as they cannot provide the service which I signed up for. They are threatening to bill me for the install.

Avoid them.

I have had at least 6 knocks on the door, I work from home so have explained it is not ok to have sales people knocking. They just keep coming back despite me saying not interested. Today’s one was super pushy despite me saying no, found the whole experience awful, especially being a women at home alone. Ended up pretty much having to shut the door in their face as they wouldn’t leave! Disgraceful!
I have now had a reply asking me to email them…. No… I told the sales reps no…. That should be enough. I shouldn’t have to contact the company to ask to not be cold called. Shocking!

Awful customer service

No communications for weeks

Impossible to get any information about anything

Aggressive door to door sales prospecting in EN1 tonight. If you're operating unsolicited sales prospecting and pitching up at people’s homes, don't resort to ridiculous "if you don't want X, that's on you" nonsense when you get told no. Fix your scripts or talk to your agents.

We have Open Infra signs up everywhere in our road in Barnet and we have had representatives knocking on our door and I took their business card. Since 22 December ticket no 801416 I have been trying to speak to someone about getting more information and signing up. I have heard nothing from anyone. I have called the customer service number this morning which after waiting through a few options it says we are not able to take your call right now. I am sorry but this does not give me any confidence whatsoever in signing up for your service.

I was initially sceptical of switching to fibre and going with open infra. They have totally smashed it! Eni Bezati is worthy of special mention. He was the guy that made the first doorstep approach. He has been nothing but friendly, efficient and really reliable. If he says he will call or message, he does. He’s the reason I signed up. Next the guys came to install. After some discussion and investigation they settled on the positioning of equipment. They explained everything. They left no mess. They turned up when they said they would and they took time over decisions affecting installation. I really felt they cared about the job in hand. The service itself (and let’s face it, the broadband is the point here!) is really first class. I have to transfer loads of files for work. It used to take up to an hour. Now it’s a matter of a few mins. I’m really impressed so far. Obviously,I expect there might be the odd drop in service very occasionally but I’ve not experienced anything so far that’s caused concern at all and the speeds are brilliant. I’m saving money switching to. No brainer. Keep it up Open Infra. I’ve not been billed yet, as it’s still early days, but I’m expecting no problems.

Yesterday I thought I had an issue with the speed.

I contacted Open Infra and went to pick up my kids. When I got home, an Open Infra engineer was waiting for me outside my house. WOW. He told me that he was in the area and thought he would pop in to see if he could help. WOW again!

It turns out that the problem was not with Open Infra but with our equipment. However, the engineer stayed and took the time to fix this for us. Just because...

I have been with all the other "high street" brands all my life and have always had to suffer their long waits (often weeks before they even bother to come), their repressive "policies" and that horrible feeling that they are doing you the biggest favour in the world.

The Open Infra engineer was a real human who took the initiative to come help and took the time to care.

So, with Open Infra I get lighting fast speed, lighting fast support, lovely people and all that for almost half the price of the big monopolies.

Thank you Open Infra!