Ultimate Outdoors - Northampton Avis 1 456

I went in to return my Merrells that were taking in water under warranty. Kim was a great help and made getting the shoes refunded a quick and easy process.
It gives you trust buying from this store knowing that the staff are so helpful in honouring warranties.

Saw a offer on line went into the store could not see it asked asked young assistant she said the offer was still on asked which one of the chairs I wanted then took them to the tills very helpful.

Brilliant service on Friday 29th August at Riverside, Northampton. A big shout out to Amy and Dan. These two staff members went out of their way to sort my online order out and resolve the problem. Nothing was to much trouble - amazing. Thank you so much Dan & Amy. Shout out to Barry too - his knowledge is endless of every item in the store.

Excellent service at Northampton on Friday evening at 5pm. Helped with sleeping bag choices. Friendly staff.

Fantastic service. Very helpful and friendly. Explained everything very well. Very imformative

Great prices and many options
Friendly staff

Went in for camping gas as trialing gas. Was served by Dan and so very helpful. He gave us time to ask questions about stoves, gas and so much more. Excellent employee, shame store is closing

Went into store to look for a gas connector for a new camping stove, was helped by Lewis who was helpful and took time to help me find what was needed and gave advice even though the store didn't have the item in stock due to the closing down sale.

Lewis was amazing helping me make a decision on the right kitchen unit and camping stove for our weekend trips in the campervan. He made units up to check dimensions and answered numerous questions related to gas cylinders too. Christine was also a great help working with Lewis on confirming the advice. Ultimate Outdoors should advertise more about the equipment they have in store it is amazing. Thank you!!

I popped in just to pick up a few items - a small shopping outing for an upcoming trip.

Very helpful staff on the shop floor and at the payment till.

Excellent service when I went earlier today. The salesman Ryan.A was extremely helpful, giving me suggestions and helping me find everything I needed. Honestly if he wasn’t there I wouldn’t know what to buy. Overall I had an amazing experience and everything went very smooth!

I’m a fisherman and I was looking for a certain seat box which was showing online as only being in stock at this company. Seemed a bit suspicious. I was a bit dubious so I messaged them on their site and I emailed them. The chat feature on the site said there’s only 1 in stock so you best leaving it because it might have already gone. T’wasn’t what I wanted to hear but it is what it is.
Then I had a reply to my email a week later saying no problems with ordering as we have 14 in stock which just had Pinocchio written all over it. So now I’ve had 2 responses from the same company that were both completely different. I’d kept my eye on this site for a few weeks and it was still showing available so curiosity got the better of me and I ordered it on my credit card and through PayPal to protect myself should they not have it.
Well I received an email confirming they had received my order almost straight away so then I thought I wonder. So I went online within 5 minutes and searched for the box and guess what, it wasn’t available anymore and this was on a Friday evening so I don’t think it had been picked yet. The following Monday I received an email saying it had been dispatched but there was no tracking available and guess what? They got that one wrong as well because when I went onto their site and logged into my account there was a tracking number and I tracked it and it was delivered as and when the tracking showed. The box is great and the tracking is very handy but seriously Ultimate Outdoors I think it’s time for a change of management and a team meeting because your communication and misleading info is absolutely shocking

Sam really helpful and Kaliiah

Also great greeting from anothrr staff member

Very impressed

Good deals on hiking boots

Leah.D is the best, she helped me a lot

Fantastic experience! The staff was friendly, the service was quick, and everything was exactly as described. Highly recommend this store – will definitely be back!

I went over to this store this morning for a good pair of walking boots. I was surprised and disappointed to find that the lovely shop I had visited 2 weeks was now an Outlet store. Although the staff were very friendly, there were no boots in my size and most of the footwear was trainers and running shoes.

Very friendly staff, always helpful and polite, I missed an offer on the item I was buying which was brought to my attention when paying by Libby. Thanks Libby :)

Tried on many shoes and Kaliah was great. Perfect service and bought a reasonably priced, hopefully durable pair of shoes

Kaliah was very welcoming and helpful by listening to my requests and answering questions I had about the walking boots I bought. Thanks!!

Great service and soo helpful, Libby help me to understand the essential for camping and showed me all the options on the products. Thanks you Libby