Ultimate Outdoors - Northampton Avis 

Buying was made easy by Ryan.s as he was able to tell me what I needed for my camping trip

Kim was very easy to talk to and made sure I got the best deal available for the walking shoes that I purchased.

Brilliant customer service from Leah P today when I was looking at toddler carriers. Went the extra mile and also helped me to the car with everything.

Great range and good prices too.

Thanks so much Leah!

Bought a camping stove, Ryan A was very helpful trying to find out all the information we needed, looking on different websites etc. He then price matched the online price for us which was cheaper.

Excellent customer service today from Kaliah as we bought some kit for my daughter’s DofE

The staff were phenomenal. Libby went out her way to give us the best customer experience and was so helpful. Thank you, would definitely shop here again

We needed to get some new equipment for an ever growing child, firstly some new walking boots. We were approached by an assistant, Christine, who had heard us mention DofE and wanted to point out the discounted boots for DofE members. They then helped us get the right size boots and showed us how to lace them correctly. They then spent a significant amount of time with us around the shop helping us get all the other items we needed. At no point were we pushed into expensive items or felt pressurised into a sale. Highlight was them bringing me my phone and car keys I'd casually left when trying on the boots!
All in all they made the whole shopping experience so much easier!
Thank you Christine!

Great attention to customer care by Amy. She helped me choose the right rucksack and waterproofs for the journey I'm departing on soon.
She listened well to where I was going, the climate, what I was doing, before gently guiding me to what else might be useful.
Right at the last, securing me a discount by sourcing a price differential from the website!
Overall I'm very happy with my experience at Ultimate Outdoors. Glad I went to the shop and not online!

Amazing service and advice (and patience!) when purchasing my new walking shoes. Dan was so helpful.

I’m so grateful for Libby’s help today she truly made my shopping experience easy, stress free, and even enjoyable. I honestly had no clue what I would need for my daughter’s DofE experience before she came over to help me. Libby immediately understood what I was looking for, explained everything clearly, and made sure I had all the essentials. She was attentive without being pushy, offered honest and helpful suggestions, and her knowledge, patience, and positive attitude made a huge difference. It honestly felt more like shopping with a friend rather than just getting assistance at a store. Thanks to her support and understanding, what could have been a stressful and overwhelming task turned into a smooth and pleasant experience.

A great selection of rucksacks. We were particularly looking at Osprey. Pleased to see a good choice well laid out. One staff member approached to see if we were ok and guided us re’ rain covers. Libby was also very helpful at the till point, finding us the best price and all with a friendly chat.

Top notch friendly service from all staff, Barry knows his stuff about the outdoors!

Came in needing DofE equipment for my son and was helped by Ryan S who pointed out where everything was that we needed and even told me about discount if I showed his card. Thanks

Many thanks to Teri for her great advice (and patience with my endless questions!) when she helped me find suitable footwear…. Very professional, friendly and not pushy. Would definitely shop there again. Thank you!

I went to the Northampton store looking for 2 pairs of walking boots. I found one but couldn't find the other.
Christine came along and asked if I was Ok and when I told her what I was looking for she explained that the 2nd pair was online only, but that if I ordered them and they needed to be returned, I could bring them instore. She price matched the boots I bought instore to the online price and applied a further 15% discount. Christine was so friendly and helpful that it was a genuinely pleasant shopping experience (I don't normally enjoy shopping for walking boots!)

Super welcoming store, with plenty of choice for the outdoorsy kinda person. Good discounts on items for the bargain hunter too. Thank you to Amy & Julie for your help and advice.

Was helped and served by Julie yesterday. Julie was really personable and so helpful, even after having just helped deal with shoplifters in the store. Store was great, with lots of products and they honoured blue light discount at the same rate as online. Highly recommend

I have always liked Rab gear, Ultimate Outdoors were competitively priced, even putting my Rab Capacitor Hoody on hold as most places had sold out of Large, I called in a couple of days later & it didn’t disappoint ! All the staff were super helpful with a big thanks to Lewis also ! Rich

Great customer service from Dan

Came in this evening to buy some peak chairs and Kim and Julie were extremely helpful with making my purchase