UnionLine Avis 

I cannot recommend UnionLine highly enough. From start to finish, the support I received was absolutely first class and made what could have been an extremely stressful and overwhelming experience feel straightforward, calm, and manageable.
My personal injury at work claim was handled with professionalism, care, and genuine understanding. Everything was clearly explained at each stage, communication was excellent throughout, and I always felt listened to and supported. The process itself was remarkably smooth and painless, which is not something you often hear when it comes to legal matters.
A special mention must go to my solicitor, Tahirah Yousaf, who was nothing short of outstanding. Tahirah was approachable, compassionate, and incredibly knowledgeable. She took the time to fully understand my situation and the impact the injury had on my work and life, and she dealt with everything in a calm, reassuring, and highly professional manner. No question ever felt like a nuisance, and I always felt that she genuinely had my best interests at heart.
Thanks to Tahirah and the wider UnionLine team, I felt confident, supported, and never left in the dark at any stage. Their expertise and dedication turned what could have been a daunting process into one that felt fair, respectful, and human.
If you’re a union member and need legal support, especially for a workplace injury, I genuinely don’t believe you could be in safer hands. UnionLine and Tahirah Yousaf are a credit to what union-backed legal support should be.
Absolutely first class from beginning to end, anybody reading this, this shows how important it is to be in a union for your own protection and security especially the GMB

Awful from start to finish not even accurately understanding Key Facts.

What was particularly frustrating was the rather ignorant (of law and comprehending facts) individual rhat repeatedly issued ultimatums that a night shift worker call back during the day when the worker was asleep. Not one email apart from ultimatum texts that couldn't be replied to and uninterested staff eventually answering phones but unable to help! Not sure the GMB is just scamming fees for not at all helpful union lawyers that are not ever available and only kids from school working on work experience answering calls?

They really don't want to help! One set of forms sent to home for signature had someone else's name throughout or were mispelt with absolutely wrong injury details!

Called unionline as my sister passed away and I needed to obtain a Letter of Administration, my case worker was Harriett she called me went through the details and price, they sent me the paperwork, returned it and that was basically it, the letters arrived before they said, there were no issues, if I emailed they would reply, would definitely use them again if I needed to.

Few People left unionline during my case. New consultants never bothering to review all evidence. No willingness to "fight" fight for yiu or even communicate. Minimum job.. no passion.. etc. Waste of your time folks.

Con artists,
They lie and do not let you submit your documentation that support you claims.

They rob your money and do not offer any legal help or advise

Jason from UnionLine handled my case with diligence and care. He was very prompt in responding to any queries I had and was very clear in what we needed for the case. Overall, great experience with UnionLine.

Jason wood who was dealing with my situation, can't explain how good he was for helping me 10/10 would highly recommend

Complete waste of time ,cancer misdiagnosed leading to a full neck resection provided proof of being lost to follow up for 2years meaning cancer not picked up earlier so avoiding surgery,they provided expert report not highlighting this when challenged the solicitor stuck to their report and not furthering my claim this took 12mths nice little earner for solicitors with no risk them now with a specialist company don't waste your time with unionline.

Had an outstanding data protection breach case from 18 months ago. No statement taken at the time and when Joy got round to it they had lost all the documents l had sent as well. You couldn't write it. Extremely poor service this time.

I write this review with sincere gratitude and appreciation for all the work that my UnionLine solicitor has done for me over the last two years or so, Meya has shown nothing but complete dedication, devotion and determination to win my cases. 1 of which was initially given to a more senior colleague of her’s who along with another senior member of the team giving a 2nd review, whom both informed me that on this particular case that I didn’t have in their opinion a valid possibility of getting a winning outcome.
I then asked for this case to be given over to Meya Phiri to review and take on should she feel comfortable with the outcome of a possible win.
So from going from 2 senior solicitors within the company informing me that I wouldn’t win my case, Meya took control and I ended up with an 80/20 split win decision on my behalf.
Meya is a dedicated and honest woman who I have had fighting my corner for all of my interests and she has won all of them.
I can not thank her more nor can I recommend her to anyone who is looking for an outstanding knowledgeable and with such an amazing talent for looking outside the box and having the ability for maintaining her attention to detail.
Meya you are the best and I’m glad your in my corner, you have my trust without question and I know you always look after for your clients best interests at any given issue you discuss with them at the earliest opportunity.

3 down 1 to go my friend.

Mark T.

I had an accident at work and I got intouch with union line,they were really good at dealing with all aspects of my claim.
Big shout out to Tahara Usef who dealt with me,thankyou for your hard work.

I had an accident at work and my case was passed onto Maye Phiri at union line Scotland .and I really can’t praise Maye enough with her help ..I would recommend her to anyone that needs it ..Thanks again Maye

Professional and competent. I do not understand the hate on this company as my case was handled with efficiency and was kept updated from start to finish. My case handler Barbara was brilliant and, even got me more than expected. I would recommend to anyone who has suffered from a personal injury, she will sort it, Thank you again

Unionline were incredibly helpful with my personal injury claim. The team was professional, supportive, and kept me informed every step of the way.
They made the whole process much easier and achieved a great outcome for me.
Highly recommend!

I joined GMB and encouraged my friend to do so. Recently he needed legal advice and Union line have just sat on it and he was told to draft his own claim. Luckily, he has family members/friends who could help as they are Lawyers. I would have given zero, having seen how he has been treated and the comments on here I am cancelling my membership.

Absolutely fantastic service from start to finish. They are truly professional at what they do

Had an accident at work and my union put me in contact with Meya and she was absolutely fantastic, from start to finish always kept me informed of what was going on

Best decision I made,I was always kept informed of what was happening,took just short of 15 months to have my case settled,I felt comfortable talking to various people.

From start to finish Unionline have been brilliant to deal with they make it as easy as they can for the injured party and do everything for you which takes away a lot of the stress from the injury you are dealing with, I would like to thank Aimee and Ellen who I have been dealing with and unionline as a team 👍

I am a member of the GMB Union, I sent Unionline TWO email which they failed to even acknowledge or respond.