Universal Beds Avis 

Beautiful headboard and excellent customer service

Really pleased with service and product, delivery was excellent, I also paid to have bed set up which was also excellent.

Very pleased with the bed, good for a spare bed. Only issue is my husband is 74 and the driver left it in the hall for my husband to take upstairs would have been nice if he had had a hand to take it up to the bedroom.

Beautiful headboard worth every penny and amazing customer service before and after ordering

hello the buying of the bed was good but sadly the delivery man was rude to us to the point that he threw the first part of the bed at my son when he opened th door to him the next part was just pushed in to our hall then the same happened with the rest and then the person just walk away with out saying if there was more to come
yours m j lilley

Having read a lot of negative reviews about this Company I was a bit worried.The headboard arrived today,it is beautiful and very well made.It arrived within the timeframe,so thank-you universal beds,I will be recommending your company.

Good service no contact for a couple of days was worried he phoned me delivery couple days later was well happy bed is really good would use again

Ordered a fabric swatch which came in a few days, so I ordered an ottoman bed in the same colour. Amazing value as the bed is so well made. Fantastic customer service as I was working the day my bed was due to be delivered. Lindsey rescheduled the delivery date for me and assured me it was all sorted. Highly recommend. Have no clue as to all the bad reviews, my experience was great

My bed is Beautiful and so well made. Having a really goodnight sleep now.

So happy I found this shop. Fantastic price too.

😊

Item not delivered, emailed requesting a refund and nothing. This was over 4 weeks ago and the number just cuts off when you call

Upon ordering my bed I recieved a text message ONLY from a Canadian mobile number confirming my booking. 40 minutes later this was followed up with a text confirming my order was shipped but the tracking information was not available. As I was moving into an unfurnished flat I called 2 numbers I found for Universal Beds 24 hours later and every day after that for 10 days and they both rung out and noone returned my calls. I followed these up with emails afew days after ordering and continued to email daily, message on facebook messenger and contact through their automatted contact on their website... again with no response from any avenue.

Two days before moving into my property I searched Universal Beds and found nothing but awful reviews and on Google search saw the company states it is "permanently closed" and therefore I contacted my bank and requested a refund as Universal Beds was not contactable and my order wasn't being delivered.

The day of my move, I get a call from a man who stared he was the courier and that he will be delivering my bed 2 days later. I requested that he doesn't deliver my goods and he tells Universal Beds as I couldn't contact them myself. He stated he spoke to many customers that morning who relayed the same message that they was uncontactable and that he would let them know.
20 minutes later I had a call from the director of Universal Beds who stated that I couldn't cancel as I hadn't let them know within 48 hours. I confirmed that I had been trying to contact them every avenue I could for 10 days and noone returned any message I left. Although he could see my emails and stated that he didnt know why they werent responded to he said they wouldn't cancel my order.

At first, he was quiet rude. I found it very convenient that just the day before my bank confirmed a refund in full and therefore Universal Beds was made aware and only at this point was I getting a call about delivery.
20 minutes after arguing about cancelling my item he agreed to refund me in full and not deliver the bed. This was followed up with a request TO NOT leave a bad review and to leave a good review because he helped my query. That is all he cared about.

They only contacted me because my bank contacted them for a refund. I never had the goods delievered and have no doubt that this company is run by ametures and would highly recommend NOONE ORDER FROM THESE PEOPLE WHO VERY CLEARLY HAVE AN EXCUSE FOR EVERYTHING.

I never got email confirmation of my order and again that was another excuse the managing director tried to use.

Rubbish beds cheap and made of cheap crap please don’t waist your money there service is rubbish

Brilliant service from start to finish had to wait about a week for delivery emailed the seller communication was A* responded straight away even the delivery driver phoned a hour before with a time of delivery and very polite will be back to order another mattress & headboard when I decorate another bedroom
Many thanks universal beds
Hollie

The contact with this company was awful. My daughter slept on a mattress on the floor as the initial bed broke. It was countless emails and weeks later that is was replaced..shocking..will not use again

Amazing bed and mattress top quality service too and came so quick just brilliant 👍

Received the bed looked fantastic until it was built broken cross bar along centre also abusive delivery driver to my son had to through the bed out and buy a new one off a reputable company they don’t answer emails or telephone please avoid this company at all costs poor product and poor service

Excellent from ordering online. Delivery and customer service. Highly recommend. Bed is great.👍

Terrible service long delay in delivery don’t reply to any emails. Phone doesn’t get answered. Would not recommend

Have not heard from them since I made the purchase on 28-Dec. Been trying to email and no response. The number on their website just keeps on ringing. Now raising a dispute with paypal to return my money.

Update: filed a dispute with Paypal and got my money back. This is confirmed a scam. Once you order, you will not hear from them until you post a review in Trustpilot. You will then receive a call who will ask you to remove the review so he can scam more people. Im glad I got my money back. Save yourself some stress and buy your bed elsewhere.