Use The Sun Avis 

I don’t usually leave reviews as don’t get the time but this time I thought I would as the experience was great from start to finish .
I was recommended Use The Sun by a friend who recently had Solar and Battery storage installed by them so I decided to get two other companies in first then I would arrange for Use The Sun to come see us. What impressed me about Use The Sun was they asked me lots of questions about my electricity usage and what times of the day I used more power than normal asked questions like if I was planning an EV or Hot Tub in the near future.
I have a bungalow with a large south facing roof where the other two companies wanted to sell me as many panels and batteries as possible Use The Sun designed a system for my family’s requirements knowing I could also add more storage in the future from start to finish they where great ,
And a Big thanks to the installation team they where fantastic cleaned up everything after they had finished if there was one thing I could moan about was the scaffolding came. Down 3 days after installation however I do understand they where a third party company and I did get a chance to clean the gutters out !

Excellent service. Installation team were amazing!
Tesla Powerwall 2 is fantastic. Installed 2 weeks ago and I already want to order my second one. Can’t recommend these guys enough.

Had my panels installed last week with a Tesla battery. Great job - starting to save already. Thank you.

Amazing from start to finish, easy communication with the office, always keeping me up to date with any changes that were needing to be made. Made me feel very at ease, from purchase to install.
Installation guys were very polite and professional at all times during their visit.
Fantastic company all round, thank you again

Choosing Use the Sun for my solar installation was a fantastic decision. The team's expertise, friendly installers, and helpful phone staff made the entire process easier.

The Use the Sun team was knowledgeable and passionate about solar energy, explaining its benefits and environmental impact, since the installation, I've experienced savings on my energy bills.

The installers were friendly and efficient, ensuring a perfect installation. The phone staff provided exceptional customer service, addressing all my questions and concerns with patience and dedication.

I highly recommend Use the Sun for solar installations. Their expertise, friendly team, and helpful staff make them a top choice in the industry.

Within the last month, I had an air source heat pump installed from this company.

Unfortunately, due to the energy crisis, the running cost have more or less doubled. So now I have had solar and battery installed by this company, it has brought my running cost right down again.

Thank you Use The Sun.

I used this business to install a complete solar energy system (panels, inverters and batteries) Excellent from beginning to end. The initial consultation with Dean was very informative, was given a 2 week cool off period (in case I changed my mind) and the system was installed and working in 1 Day (it was a big job) I've had no issues and the system has been in up and running for 10 months. I left it some time before writing this review that I wanted to assure the quality of work and technology. The company also went out of their way to get me additional batteries. 10/10. I have recommended this company to many friend who have used them.

Highly recommend this company
They have been fantastic
From 1st meeting to installation everything has been spot on , great communication, all team were very helpful and polite. So pleased with the solar panels and battery , and these guys are always there with advise.
So glad I used this company

From the early stages of design concept, through implementation and aftercare they have excelled expectations via the exceptional customer service that they deliver. They are extremely helpful, patient and understanding throughout the process. They clearly have a complete grasp on the industry that they trade within and this enables them to offer accurate advice. Highly recommend this company for your renewable requirements our experience which ran smoothly was an installation of solar Panels, battery and EV charger which we are very happy with the system and its performance.

Hi Guys,

Sorry for the delay in putting up my experience as I promised, been busy and to be honest forgot. This is the second time I have used Use The Sun the first time was to install Solar PV on my property over 10 years ago that experience prompted me to seek them out again when I required an air to air system to be fitted. Mate cant fault the experience from start to finish, no pushy salesmen, surveyor was 20 mins earlier than booked so sat on driveway, got on with the survey any questions asked by myself were promptly answered. The team arrived and did a faultless install James ran me through the controls and the do's and don'ts cleared up and left. Great install great experience would definitely recommend them and when my boiler finally gives up the ghost I will go back to them for a quote on an air source.

Wow what a wonderful company, my solar installation was completed today just in time for the Summer! From start to finish the experience of dealing with this company has been amazing, looking forward to having my ASHP installed with you guys in the next few weeks

Excellent installation teams worked over two weeks to install large system at Newham Riding School for Disabled. Both teams very friendly tidy considerate (about the horses) and accommodating. Scaffolders ditto. Overall no complaints & would not hesitate to recommend. Admin could have been a little sharper

We used use the sun to update our existing systems. They installed a new inverter and we were happy. We had a problem with our hot water system controller ( agreed old system) and an engineer installed new controller nice as pie. Told us what he would do to improve things vs next time he came. Rang last week for help and they don’t want to know us. Pretty aggressive. But no explanation for change in opinion which is the main thing I do not understand.

We really struggled to navigate finding a company to install an air source heat pump. Use the Sun, was recommended to us. From the start, the approach was professional and of high quality. The installers were really skilled and efficient. They left no mess and explained our questions. Totally satisfied with the service we received.

A genuine soft sales approach. I had a very laid back and relaxed chat with Dean and he sent me a quote with a variety of options. I had 15 panels , a car charger , 3 batteries installed. Good comms on a shortage for the Islanding option - that will be done Feb. No money upfront it was paid after the job was done. Team worked hard all day and got everything installed - mess removed and units running on the App. Very pleased and happy to recommend. A genuine good installer.

Extremely good from start to finish, the scaffolder fitters were very professional, the fiiters were excellent even on the coldest of days. Fitted well, no mess, all boxes and waste removed. Would highly recommend.

Excellent prompt clean job done by polite knowledgeable workers. Office support also good

Overall I think this is a good company (in an industry that that is probably unusual) and I have recommended to friends.
A number of my neighbours have used as well.
I think their terms of trade are excellent. Like the ring-fencing of client money and I didn't need to pay anything before installation. They chased quickly for payment which is fair enough.
I had a 16 solar panel system fitted with 3 x 2.5kw batteries and am very pleased with it.
The office are very responsive.
Minor gripe is that the installation team need to be a bit more customer oriented. Should have coverings for carpets that they are walking over in outside boots and left debris (screws, wire, fixings etc) around the roof - only took me 10 minutes to clear but shouldn't need to. Hope that is constructive feedback for improvement.
Anyway, overall a good company who care about the service they provide.

I am left with mixed feelings after installation.
The installation went quick and as agreed, everything was fine. Until they handled the job over and informed us that we are not getting batteries, as the is a shortage. 15 minutes after the installer team left , the woman from office called and demanded payment " preferably this afternoon", when i mentioned missing batteries, she said we can hold to the cost of the batteries until they installed, but the rest must be paid asap. The was no informing us that we are not getting batteries, no approximate dates for actually delivery/installation them.
I was assured that we are getting them asap, but here were are, 2 month later, batteries are still not installed.
With the cost of installation we were counting on saving on energy bill, but we can't really do this currently to the full extend: we use most energy on evenings/afternoons, taking from the grid instead of using our accumulated.
I will bump the rate and update review once the situation changed

Update: The batteries were installed, they get in touch with me straight away after they received it and installation went on agreed date, everything was perfect.
The lady I mentioned before contacted me a few days later asking if I'm happy with installation.I was happy and paid the outstanding sum straight away.

Overall I am happy with Use The Sun and would recommend them to anyone who wants a job done.
I'm leaving the first bit of review on purpose, I want to show that they do keep their promises and learn from mistakes. If I'd ever need something else done I'd definitely contact them again.
Thank you!

Have you ever come across double glazing salesmen in the 80's & 90's?
This is what you will experience with Use the Sun.
Don't bother if you looking for solar, all they want to do is get you to buy an air source heat pump.
1.5 hours of my life I will never get back.

Update, my review is totally accurate, honest and fair. If the company does not like poor reviews, then do something about it rather than blaming the customer.