Use The Sun Avis 

Use The Sun have within the last week installed a 12 solar panel 2 battery system to my property. The quality of the workmanship was second to none, the installers kept me informed during every process of the installation, fully explained how the system and smart App worked and cleaned up and removed ALL the rubbish after them. My only concern was that the scaffolding that had been erected would not be removed after the installation was complete, but to my amazement the scaffolding guys turned up just as the installers were tidying up! I cannot recommend Use The Sun enough as it was a thoroughly worry free experience for us from day one. Well done and thak you to everyone concerned

It is obvious to all the need of renewable energy and being warned by our energy company to two increases in cost - April and October - money siting in the bank gets 1.5 % and loses value yearly, we decided to go for solar panels.

“Use the Sun” are near to us (Romford) and apart from a minor problem of communication, they proved efficient and very helpful. Sales appeared promptly. The Surveyor drove all the way from Suffolk to make sure he got here asap. He actually listened to what we had to say and adjusted his plan for roof solar panels accordingly.

Scaffold up efficiently after the very minor mix-up - back and front of the house so a little more expensive, but maximum exposure - to the Sun that is!

The Fitters were very good and very helpful - the each take two sugars in their coffee. Explained all very well. The installation was completed within the day.

Silly me! I should have agreed to batteries. After a day of good sunshine I contacted “Use the Sun” and asked them to fit batteries - they were advised on the original quotation. within 24 hours the fitters returned and installed 3 batteries - all done in about an hour.

Overall, “Use the Sun” were efficient, on time and most helpful. Our panels are working well just in time for the April increase. Save the planet and your cash, the banks give us very little, but money off the energy bill is a “No Brainer.

I would recommend “Use the Sun” as a 5* outfit.

Our sincere thanks to them.

A&D "H"

We had fitment of heat pump and associated cylinders outside our property. All departments were excellent, Les the sales representative was very knowledgeable and a pleasure to deal with, Andy the specialist had some excellent ideas to help us site the equipment in a very awkward area, the install team worked extremely hard and completed the work in 2 days as promised, neat and tidy and very respectful. The admin team are also great to deal with, very responsive and understanding. All in all Use The Sun are a fantastic company to deal with, thanks so much for everything.

Moved house just before Christmas into a house heated only by 2 night storage heaters and an old log burner. Got in touch with Use the sun, they talked me through the process and costs, they managed to get me heating by 20th January. It was installed with complete wet system and 8 radiators over 4 days. Nice workmen with good knowledge of system.

Wow so pleased in the way I have been looked after from the first moment of contact with this company. I had a green homes voucher which came with complications which use the sun helped me through it. The girls in the office always phoned back and replied to my many emails to the point they knew my voice. Then came installation and what a credit them guys are to the company. All pipe work very neat and tidy all put in with no problem went through everything with me. Unlike a lot of companies now a days they took all the rubbish away with them

Thank you everyone at use the sun

I have nothing but praise for this company. Their customer service is excellent. They respond promptly to any questions, no matter how trivial, and are always extremely helpful. Andy and the rest of the installation team that fitted our air source heat pump were all very friendly and efficient. They were courteous and took time to explain things. At all times, I felt as if I was in safe hands. I wouldn’t hesitate to recommend Use the Sun.

Ordering an Air Source Heat Pump system, I had specifically requested a tank that would go into the loft through a very narrow access and this resulted in two cancelled installation appointments. That aside the installation team were very polite, neat and tidy and I felt they did an excellent job of work and were very sympathetic to our property and decor. All installed over two days. There was the need for a return visit to fit heat monitoring equipment and a meter which was done by a different engineer. This guy couldn't be more helpful and after carrying out his work walked me through the system and how best to use it all. My one and only criticism has to be that the admin team in the office do not communicate and assurances to call were not followed up, hence my rating of Very Good rather than Excellent. Despite that I would recommend Use The Sun Ltd to friends, in fact I already have.

New ASHP installed over 2 days. Very good install team, informative and working collaboratively to achieve a timely installation.
I had a requirement for minor variations (install of radiators) and the team were vary accommodating.
Admin section of the company is unbelievably responsive to enquiries and very helpful.

Always promise to ring back and keep updated and never do😖
Keep breaking appointments, staff either gone off sick or been called out in an emergency!!!!
Same delay in getting someone to attend but eventually James the engineer came, put everything right and was very professional and courteous. Let’s hope this is the end of our need to call someone out.

I had air to air units installed in my home by Use The Sun and the price and quality was very good. I now use them on all my projects. A brilliant company.

This is the third time I have used Use the Sun. Previously they installed Solar Panels, a Tesla battery & now an Air Source Heat Pump. On each occasion they have offered friendly, polite, knowledgeable & efficient operatives & that is very important when they are in your house for a few days. The quality of work & product supplied has been first class & I wouldn't hesitate to recommend you use this company if you are planning these types of install. As well as this the aftersales service & advice is excellent. Three jobs well done, I'm a pretty happy guy.

I was really impressed by the customer service provided and nothing was too much trouble for them! They kept everything very clean and the guys where so polite and professional! I would highly recommend!

Hi Guys,

Thank you for the trouble free Installation, please thank the lads Jimbo & Turk who worked none stop. They phoned 10 mins before arrival were clean, polite & professional. They are a Credit to Use the Sun I will definitely endorse your Company to all my friends & family. It is nice to see that there are still some Companies who put the customers first.

Senior Energy Advisor,Peter Storey,
confirmed our appointment the day before and arrived on time as agreed. Instantly likeable and able to explain all about the system and the financial implications/ benefits that it offered. He was polite and totally open , never pushy or pressurising. If a reflection of the company then one I would be more than happy to deal with if our circumstances were to change. Recommended in my brief experience.

Can honestly say that my system is better than I could have hoped for. The installation was straight forward and the guys were tidy and very polite. It’s nice to find a company that does what it says it would do, top marks to them and thank you.

Very pleased. I have used Use The Sun twice over the last couple of years in different houses, each time I've been very pleased with the whole service; survey, pricing, installation and after sales service. Each time I've had a noticeable improvement on previous heating systems.
I got solar PV and ASHP installed on both occasions, including extra radiators.
The install teams have been good and always on time and cleaned up each day.
Both my systems have qualified for government funding and the RHI programme and the new FIT programme.
As energy prices aren't going down this is a no brainer and Use The Sun deliver a quality service. I totally recommend them.

I'm a qualified architect and I continue to use Use the Sun Ltd as my go to renewable energy consultants and installers for photovoltaic PV's and air source heat pumps. I always recommend them to my clients as they continue to offer a good service at competitive rates.

Their advisor failed to turn up to the initial appointment. On telephoning their office to complain they got the advisor to ring me back.He claimed to have phoned the day before but no effort was made to phone on the land line or text which I would have picked up. He was unapologetic and rude which I found unacceptable and ended the call. I had taken time off work and prepared the information requested in a confirmation letter recieved a few days previously. A complete waste of my time! My philosophy is never make promises you cannot keep. Don't waste your time with this company.

I’ve been more then impressed with this company, they were very professional I. Their advise and then during the installation process the fitters were very clean and tidy and the admin girl was more than happy to help me fill out the forms.
Couldent recommend more!!!!

I have had nothing but lies from this company from the very beginning. I was told it would be no cost to me. My energy bills would not go up, my electricity bill has virtually doubled. The government would send me money each quarter that would cover the cost of the £11750.00 loan, I am approx. £70 per month worse off as this does not cover the loan repayments. I was told it would be serviced every year for 7 years, Now I have been told it would cost me £120, for a service. DO NOT USE THIS COMPANY