Unfortunately the flow aerators that were delivered didn’t fit my mixer tap. The correct flow aerators were quickly identified by Jess and dispatched the same day I telephoned. Less than 24 hours la... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Lucy from customer services was excellent and extremely helpful. She promptly sent us the replacement part and followed up to make sure it's sorted out asap. Would highly recommend Vado for their prof... Voir plus
L'entreprise a répondu
I recently contacted Vado to discuss a fault with my shower. The shower had been fitted as part of a new build in 2021 and had ceased working. I spoke with Shaun a Vado engineer. His knowledge, expert... Voir plus
L'entreprise a répondu
Wow now that’s customer support! I approached Vado regarding what I thought was too small an issue for them yet the support and response time I received was unbelievable in this day and age! Must me... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
VADO is a leading British bathroom brassware manufacturer providing high quality taps, showers, accessories and fittings to customers across the globe.
Coordonnées de contact
Wedmore Road, BS27 3EB, Cheddar, Royaume-Uni
- 01934 744466
- sales@vado.com
- vado.com
4,6
Excellent
219 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good customer service
My call was answered swiftly, the problem was resolved successfully and I await a replacement product.
10 juillet 2025
Avis spontané
Réponse : VADO
Dear Rebecca, Thank you so much for taking the time to write a review about your recent experience with us. Kind regards, VADO
I urgently needed a manual and Lucy…
I urgently needed a manual and Lucy from product support emailed to me whilst I was on the phone. Life saver! Thanks team! Great service! :D
19 juin 2025
Avis spontané
Réponse : VADO
Thank you so much for taking the time to write a review about your recent experience with us, particularly with Lucy. Kind regards, VADO
VADO's product support is first class
VADO's product support is first class! I have been blown away with my interaction with them. The world of customer service and support could learn quite a lot about what it takes to truly put a customer first!!!
16 juin 2025
Avis spontané
Réponse : VADO
Thank you so much for your review. We are so happy to hear this. Kindest regards, The VADO team
Amazing Service
VADO are amazing, i have had communication with them for at least 3 years and they are so helpful. You can send them an email and someone will respond to you, they go above and beyond to assist you. In particular i would like to say a huge thank you to Lucy who works in Product Support, she is very helpful and responds to email very quickly:)
10 juin 2025
Avis spontané
Réponse : VADO
Thank you so much for taking the time to write a review about your recent experience with us, particularly with Lucy. We are so glad to hear this and make sure Lucy sees your review. Kind regards, VADO
Shower hose was leaking
Shower hose was leaking. Called Vado and spoke to Adam. He sent me an email so I could reply with the information required.
Shower hose arrived the following morning.
What service, brilliant!
Thank you Adam.
Nick Maker
11 juin 2025
Avis spontané
Réponse : VADO
Dear Nick, thank you for taking the time to write a review about your recent experience with us and about your interactions with Adam. We are so glad to hear this. Kindest regards, VADO
Lucy is extremely helpful
Lucy is extremely helpful. Great service every time.
9 juin 2025
Avis spontané
Réponse : VADO
Dear Tony, Thank you for your review about your recent experience with Lucy. We are so happy to hear this. Kindest regards, VADO
Many thanks to Lucy for her help with…
Many thanks to Lucy for her help with some spare parts for my shower. She was extremely helpful and sorted everything out for me.
2 juin 2025
Avis spontané
Réponse : VADO
Dear Mrs Palmer, thank you for your review about your recent experience with us, particularly with Lucy. We are so glad to hear this. Kindest regards, VADO
Very efficient dealing with Vado
Vado were amazing to deal with. I bought a Vado product because of the excellent quality. However, I had to contact them because of a damaged bath waste I'd had installed a few years ago. They replaced the damaged bath waste immediately. It arrived the next day. Excellent service.
2 juin 2025
Avis spontané
Réponse : VADO
Thank you so much for your review. We are so glad to hear all got resolved very quickly for you. Kindest regards, VADO
Very happy
Lucy was very helpful and knowledgeable about the product I was enquiring about. Very happy with the customer service experience
4 juin 2025
Avis spontané
Réponse : VADO
Dear David, thank you so much for your review. We are so glad to hear you are happy with the service you've received from Lucy. Kindest regards, VADO
Spares Enquiry
I asked Ross to quote a spares reference number for our Vado shower. He literally went above and beyond. I described the component (shape, diameter etc.) He returned my call with the information I required, and advised me where I could source the components locally. In addition, to make sure we were talking about the same item, Ross emailed me a picture of the part and other tech' details. STERLING SERVICE! Thanks ever so much.
5 juin 2025
Avis spontané
Réponse : VADO
Dear Mr Chaffey, thank you so much for your review. We are so glad to hear all got resolved for you and you are very happy with our service. Kindest regards, VADO
Poor Quality / Design flawed product
Have a VADO floor mounted tap, the diverter pin cap weld failed after a few months. Its an obvious design fault which VADO does not want to accept. I keep going in circles with their support team so just decided to get rid of this substandard overpriced item so don’t have to deal with this brand again.
5 juin 2025
Avis spontané
Réponse : VADO
Thank you for taking the time to leave us a review and I'm so sorry to read about your experience. We cannot find an email under your name, could you please email us at aftersales@vado.com, with the subject "Trustpilot review" so we can investigate this for you as soon as possible. Kind regards. VADO
Easy to speak to
Easy to speak to, Lucy was happy to help and quickly sorted my issue. Couldn’t ask for more.
3 juin 2025
Avis spontané
Réponse : VADO
Dear Adam, Thanks so much for your review about your recent experience with us. We will make sure to pass your praise accordingly to Lucy. Kind regards, VADO
Wow what a great company to deal with
Wow what a great company to deal with. So very helpful and courteous. Ros in Product Support was amazing as was the lady who dealt with me on answering the phone (sorry didn’t get your name). My shower is 15 years old and the plumber couldn’t locate the part and recommended a new shower! I contacted Vado direct, sent photos and got the correct replacement part within 2 days. Such a shame all companies we deal with don’t have the same level of customer care. Well done Vado 👍
3 juin 2025
Avis spontané
Réponse : VADO
Dear J Thomas, thank you so much for your review. We are so glad to hear all got resolved very quickly for you. Kindest regards, VADO
Excellent service from Product Support.
Excellent service from the the Product Support department. Identified the parts I required and supplied part numbers etc.
30 mai 2025
Avis spontané
Réponse : VADO
Thank you so much James for taking the time to write a review about your recent experience with us. We are so glad to hear this. Kindest regards, VADO
Fantastic Customer Service
I had a fault with my Vado kitchen mixer tap and so emailed customer support.
Lucy went above and beyond to resolve the issue.
Fantastic service.....and I rarely give compliments!
29 mai 2025
Avis spontané
Réponse : VADO
Dear Julian, Thanks so much for your review about your recent experience with us, and with Lucy. We are very pleased to hear this and we will make sure to pass your praise accordingly to Lucy. Kind regards, VADO
excellent aftersales experience from…
excellent aftersales experience from Vado and a shout out to Ross for helping resolve our issue
28 mai 2025
Avis spontané
Réponse : VADO
Thank you for your review about your recent experience with us, particularly with your interactions with Ross. We are very happy that your issue got resolved very quickly. Kind regards, VADO
Excellent service once again from Lucy…
Excellent service once again from Lucy .. friendly prompt response and full resolution.. couldn't ask for more!
28 mai 2025
Avis spontané
Réponse : VADO
Thank you for your review about your recent experience with us, particularly with Lucy. We will make sure to pass your praise accordingly. Kind regards, VADO
Adam was very helpful
Adam was very helpful. I’m very courteous and he sorted my problem out for me also he has said he is going to send me the part without charge very much appreciated
23 mai 2025
Avis spontané
Réponse : VADO
Dear Peter. Thank you so much for taking the time to write a review about your recent experience with us and with Adam. We are so happy everything is sorted for you. Kind regards, VADO
Great customer service
Great customer service! I brough VADO products for my kitchen and bathroom as I had heard about their superior quality. They look FAB and I've found the after sales to be super too. Adam Hawkins helped me register all 14 products for extended warranties and was so friendly and patient - I really am so glad I chose VADO.
21 mai 2025
Avis spontané
Réponse : VADO
Dear Catherine. Thanks so much for your lovely review and we love the fact you have 14 of our products. Glad to hear about your smooth experience registering them all, with the help of Adam. We will make sure Adam sees your review. Kind regards, The VADO Team.
Excellent customer service
The customer service I received was first class, purchased many Vado items in 2016, brilliant quality products. One bath tap had a small leak after almost 10 years, the help, advice , and support given to fulfill the guarantee was superb
Thanks to Shaune and Ella, well done.
21 mai 2025
Avis spontané
Réponse : VADO
Dear Bernard, Thanks so much for taking the time to write a review. We are so happy to hear about your positive experience over the years. Thank you for sharing. Kind regards, The VADO Team
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