Michael in Motorcycle Sales made my experience in purchasing a Honda GB350S very easy. Luckily they had a used bike for sale which I was offered a test ride which I accepted. I ordered a new bike whic... Voir plus
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Michael in Motorcycle Sales made my experience in purchasing a Honda GB350S very easy. Luckily they had a used bike for sale which I was offered a test ride which I accepted. I ordered a new bike whic... Voir plus
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I just wanted to say thank you for the outstanding service you've provided throughout the purchase of my new motorcycle. From start to finish, you've been incredibly professional, helpful, and... Voir plus
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I visited Virtue BMW in Shipley in June to throw a leg over a bike I’d been thinking about for a while. Walking into the dealership I was welcomed by Fiona who asked if she could help with anything,... Voir plus
My dealings with the sales rep Michael Shaw has been excellent with no pressure what so ever to purchase a bike, just good advice on what options are available to me, making the whole process very e... Voir plus
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The experience from start to finish was amazing, super confident and great communication from Adam the sales representative. All the staff are polite and friendly just the place to buy sell your bike . Thanks guys for the the whole experience

Réponse de vertumotorcycles.com
The total friendly service and professionalism from start to finish and a great deal! Thank you everyone! 🤩

Réponse de vertumotorcycles.com
I recently bought a BMW S1000RR from BMW Motorrad Rotherham and had a great experience.
Michael was excellent — honest, straightforward, and never pushy. He took the time to work through the deal with me properly and made sure everything made sense, which I really appreciated.
Also a big thank you to the driver who delivered the bike — I didn’t catch his name, but he was excellent. Very friendly, professional, and really helpful explaining the bike’s features. The handover was smooth and well organised.
Overall, a stress-free process from start to finish. Really happy with the service and the bike, and would definitely recommend.

Réponse de vertumotorcycles.com
Fantastic service from Neil and the team at Ducati Sunderland. My dealings with Neil were nothing short but a pleasure, he’s very straightforward and I wouldn’t hesitate in recommending purchasing a bike from him or anyone at the dealership!

Réponse de vertumotorcycles.com
Dave Atkin is a great salesman at Grantham Honda and easy to talk to and very helpful great person

Réponse de vertumotorcycles.com
Just bought a bike from Vertu and these guys know their stuff as well as their customer service! All conversations were hassle free and positive. No hidden agendas, forthright with what they can and can't do, but in a considerate envelope!

Réponse de vertumotorcycles.com
Recently bought my 2nd bike from Vertu BMW Motorrad Sunderland. I dealt with Rob Fleming who provided a 5* customer service experience from start to finish. Promptly resolved any queries both during and after purchase. Can't recommend Rob enough, certainly an asset to Vertu and will be knocking on his door for any future purchases.

Réponse de vertumotorcycles.com
Third new bike off this dealership . Steve Brown handled all sales in the same manner . Straightforward transaction and very professional . Helped me through bike choice and option and located a bike that he delivered within 7 days . Helped me through transfer of private plate and all changeover . Steve kept the new bike excitement going through pictures of the bike as it arrived and again the day before collection. Even booked first service on collection day to make sure I was booked in ready for the Summer . Well done Vertu and thanks Steve .👏👏👏

Réponse de vertumotorcycles.com
Absolutely fantastic.
Robert Fleming all I can say is thanks for your time, patience, and five star service , couldn’t be more happy!
Picked up a used 1250gsa yesterday what a machine looked new! 6 hour ride back home did miss a beat. Would highly recommend using them .

Réponse de vertumotorcycles.com
Unsafe bike delivery and poor handling of a serious issue.
I bought a brand new Ducati from Vertu Motorcycles, and within a few metres of first moving it—at walking pace on a dry road—the front tyre suddenly slid out, causing a fall that left me with stitches, bruising, and over £1,600 of damage to the bike.
Despite repeatedly asking, I was given no tyre pressure readings, no PDI evidence, and no explanation for how a brand new motorcycle could lose grip like that. My messages were read but ignored.
The dealership’s response included inaccurate statements and avoided addressing the core safety issue. Instead of investigating, they focused on irrelevant comments and even advised me not to contact my insurer.
A new motorcycle should be delivered in a safe, roadworthy condition. In my case, this clearly did not happen, and the follow up was extremely disappointing.

Réponse de vertumotorcycles.com
It's the second one of the same model that I've had and I'm thrilled with it

Réponse de vertumotorcycles.com
Chris and team have been excellent to deal with. Outstanding communications and a real attention to customer care. Would easily recommend.

Réponse de vertumotorcycles.com
Neil was superb throughout the full process. Would defiantly recommend these guys to purchase a new bike from. The full process was seamless with Neil going above and beyond.

Réponse de vertumotorcycles.com
Excellent experience when choosing and purchasing my new motorcycle at Vertu Honda Grantham
The salesman, Dave Atkin, who dealt with me was knowledgeable, helpful but not pushy; exactly what I always hope for but don't always receive.
I am very pleased with my buying experience and my new bike; perfect.

Réponse de vertumotorcycles.com
This is my second RT from this dealership. The sales team are excellent always return my calls and texts with informative results
I had the bikes delivered and they kept me informed of times of delivery

Réponse de vertumotorcycles.com
Excellent service from Steve at Vertu Sunderland, guided me through all the options and accessories for my new motorcycle purchase, friendly and approachable throughout the sales process. Thank you for your professionalism at all times.

Réponse de vertumotorcycles.com
From initially looking at the bike in the showroom to riding away on the bike from the showroom Steve made the whole process easy and worked with me to get the deal done.
His customer care was exceptional.

Réponse de vertumotorcycles.com
Purchased my new XRM , last Friday, Easy transaction, Used this dealership over the last 4 BMW for service.
This is my very first new one off them .
Very happy with all the staff I have meet over the years.
All communication done over the phone or by email, With Michael North who is very knowledgeable and made the whole purchase a breeze .
Collection was last Friday and was very quick and easy .
Only criticism I would say there no direct number anymore get put though to somewhere else and they get the person to ring you back .

Réponse de vertumotorcycles.com

Réponse de vertumotorcycles.com
I just want to leave a quick note on my experience with Vertu BMW Shipley
From the first moment me and my wife walked in to the show room we were meet with warm friendly greetings.
Richard came over and asked if we needed anything with no pressure whatsoever and any questions we had were answered efficiently.
We bought a new bike that day and the difference between BMW Shipley and other bike showrooms is stark (Ducati Leeds take note)
Thank you again Richard Watson and Karen in sales support

Réponse de vertumotorcycles.com
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