Viabenefits Avis 

I was told inaccurate information about what you have to get through Via to qualify for Lilly reimbursement. It is either, medigap/plan G or drug. Representative said both. I copied and pasted from another area on the webpage and she said that is correct. You qualify because you have drug through Via.

The rep today explained Evelyn, explained to me everything that I had asked the last rep in a shorter time frame.

Abby was helpful and explained the answer to my question well. A good experience.

Answered my questions timely and efficient. Advised me of what action(s) will be needed moving forward...Direct, Efficient and Helpful.

Very informative and helpful

Contacted and chat with Rene. She promptly provided me the information that I needed.

This website and experience has been the easiest to navigate and get answer very easily! THANK YOU. Especially nice for senior citizens!

Chatted with Eveyln online. She was extremely detailed in her answer to my question which I very much appreciated.

I used the chat feature in the Via website after attempting to get my question answered via a help ticket to no avail. Wait time on chat was 16 minutes. Once connected, Rene had the answer to my question. She was professional, knowledgeable and our entire encounter maybe took 5 minutes.

Questions asked readily given a very courteous reply. Help given beyond any boundaries.

Timely, accurate information

Your website says that loading an EOB for a reimbursement is all that is necessary as the system willl fill out the necessary information. I uploaded an EOB and the web site asjed me to fill in all the data manually. Fix the site. Also, the reimburement page has an incorrect date for 2025 expenses./

After going through the mandatory chat bot, I was able to chat with a human and my question was answered within minutes. Great job!

All O.K., but I had to wait, 10 min before getting an agent..

I had questions about FSA items being reimbursed from a HRA. Richard looked up the information and provided it to me. And in reasonable time.
Thanks Richard!

All of my questions were answered. It was easy, and I have no issues with my experience.

All questions answered to my satisfaction.

I am experiencing an issue with receiving my reimbursement check from VIA BENEFITS. I spoke with Sophia and John at VIA BENEFITS on August 19th regarding my reimbursement. The reimbursement request forms were sent on July 27th to VIA BENEFITS, PO BOX 981156, EL PASO, TX 79998-1156. Both Sophia and John indicated that there is an incorrect number associated with my direct deposit; however, I do not use direct deposit and requested to receive my reimbursement by mail. Neither representative seemed to understand my situation. I am seeking clarification on when I can expect my reimbursement check. I hope that both calls were recorded, as there seems to be a need for further training.

Richard was very helpfull . All of my questions were answered . I could not have ask for anyone that was more help .

The website is very easy to navigate and when communicating with the Evelyn, that was easy and she was very helpful