ViewQwest Avis 

I have a few thoughs before signing up but after reading a few reviews from the forums i took the risk and sign up the Raptor 200 + IPTV + Onevoice + FreedomVPN. Installation was handled smoothly by their excellent technician, Took less then 15 min to get the service up. Speedtest before he went off to make sure everything alright, He wasn't rushing through like those "Big 3 camp" After a week of usage their VPN went down but i was keep up to date via Forum, Email and Phonecall. They actually call you again to tell you that their VPN is up and running and whether i am still having probkems accessing a not.

Final conclusion
Their Network Operation Centre (NOC) is quick and top notch
Their Fibre speed always burst 20mbps more then what you subscribe
They give you static IP for free
They give you Media Player for their IPTV for free
They give you speedboost during selected timing for free
WHAT ELSE WOULD YOU WANT ? Come and join them now !
Recommending this ViewQwest to everybody whose signing up or jumping from other telco !

a. Performance generally good though not fantastic. Testing the download and upload at different parts of the day, good for most of the time.
b. 2 outages within 2 weeks though fixing it is fast. Reason backend changes. In the first place, backend changes shouldn't affect client or at least validate it does not impact client.
c. Customer service needs to improve. Wrong billing and when contacted, bouncing call to different party. No single point of owning the issue.
d. Given the issues and contacts experience so far, it doesn't warranty the high premium paid compare to other providers.
e. Poor to extremely low technical competency staff to resolve issue. Internet could be down with more than 12 hours without resolution.

Hi Jenni, Erwin, thank you so much for the great customer service, speedy set-up and for explaining everything to me. Really appreciate it. Cheers

Top notch ISP that listens first and delivers its promises. It's truly a refreshing experience that blows the competition away with its state-of-the art infrastructure, customer service team and technical support. Thank you!

Viewqwest is a high quality ISP and the speeds are fast with only one outage experience since I signed up, yet that was resolved quickly. I had some minor initial setup problems when configuring at home to use my personal router but the customer support was helpful and quick at getting back to me. Would recommend Viewqwest to provide more information at installation with details on how to set up your own personal router as well as instructions for using the VPN.

So far Viewqwests hardware and speeds have met all my expectations, with awesome speed, and hardware that hasn't had a need to be reset! Thank God!

I signed up in May 2012 for a monthly Fibernet 200 contract and have so far been very satisfied with the following services:

1. the consistent speed for what I have contracted for. This is a First for Singapore's Internet Service Provider.

2. really swift technical responses. VQ have responded swiftly to all my queries. They do not just answer my question, they actually address my problems (which range from VQ's specific technical issues and totally non VQ issues ie. Dlink router issues, port forwarding issues etc).

Not having to call various providers to iron out my connectivity concerns makes a truly pleasant experience. Another First.

3. free Static IP. I didn't expect to be a free static IP port of my own in Singapore. I have always wondered why there isn't any forward looking ISP who would provide static IPs as a norm instead of treating it as a revenue stream.

I am really pleased that VQ made such a provision shortly after I signed up. This offering makes all the difference to our internet-connected city. Another First for VQ.

4. Additional services - I am happy to note that VQ have rolled out services like VPN and testing Usenet services. This really makes our internet experience so much more open and inclusive.

WELL DONE! Finally, a truly enjoyable Internet experience in Singapore.

I hope VQ will continue to provide customers with the same level of quality service. Most of all, that VQ will continue to operate in the business model that show that they are interested in what the customer needs, and not just how much money they can make.

I am certain that would automatically come about with the great service they provide.

I was told at the point of signing up in June for the Residential Fibernet service, that my existing digital voice number from Starhub could be ported over in July. However, this was not fulfilled and that there is no specific date when this will be possible.

I bought a package with a supposed dedicated line to the home thus eliminating or at least minimising the drops in bandwidth at busy times. I'm afraid that's not how it works at times. Sometimes the bandwidth is worse than the old broadband (ie: prior to fibre)

I was with two of the large ISPs and they could not deliver, even marginally. Their helplines were cold and uninformed at best, quick to blame the target sites for the painfully slow speeds.

Finally gave up and tried Viewquest. Speeds are 70% there during peak hours, through the roof on off peak. Aftersales is personal and warm, they do take pride in solving issues. The forum for highlighting issues was a great idea.

Glad I switched.

It was a convincing and flashy sales presentation
Actual fact is that the' Outsourced Technician' just fitted the wireless router,Tested the connection and was gone in a flash...
Called emailed Custome Service to hardwire the apartment as signal was weak-promptly said we don't do-speak to our 'contractor..' directly..
After they hardwired @160/- per room,tested connection..
then they were gone in a flash!!
Nowt-two rooms not getting signal-So I had to buy Repeater,I had to get from Sim Lim,the Tech Support ran me through once,call gets disconnect-not bothered to call back..
Had to repeat process,new chap,had to start all over again..
Still signal is weak-Now still happier with good old ADSL-2Mbs
Absolutely Lousy follow up-only like to sell the package-not bothered with customer support..
The signal does not travel very far..

Excellent service, no International bandwidth capping, local bandwidth more than promised.

Excellent customer support, very fast and positive follow-up.

Lousy in handling customer billling issue period.

Recently I have switched internet provider from Singtel to ViewQwest. I encountered frustrating glitches that disrupted my viewing of videos on Hulu and contacted ViewQwest technical support team. However, I am very happy with the efforts of ViewQwest in rectifying the error I had while using the VPN service. To my pleasant surprise, the support team was very responsive and provided me with very good customer service. The follow-up was good and eventually the problem was solved. Compared to my previos provider, the service here is leaps and bounds better. I do wish though that the VPN service works smoother and streams at a faster speed on the U.S and UK sites. As of now, I'm a proud subscriber of Viewqwest fibrenet.

Good service.
Unfortunately only higher broadband plan has no contract.
Freedom VPN speed can be flaky.

If you cannot drive the most powerful and fastest car in the world ... Use Viewquest ... 100 times faster !

Very stable and fast internet. Great friendly and knowledgeable support staff.

Excellent customer service

I have used quite a few large ISP in Singapore. Most of them did not offer reliable internet connection and speed.

Customer service / Tech support from the 3 large ISPs is like air something which is there and yet you can't see and use them to resolve issue and problem. Usually blame on my Hardware and Software.

Switching over to VQ has given me another view on internet surfing.

Customer services aka Technical support from VQ was excellent. VQ respond to my issue and provide timely update. 24hrs support is another plus point. Support engineer was impressive as they know their network and equipment.

Provide customer portal, service downtime update. I felt that services from VQ worth every dollars I paid.

PS: Please maintain up your Services and support.