ViewQwest Avis 

Worst service ever.
Promised delivery device for self installation, never deliver.
Called in to check, say already delivered.
Don’t know forge my signature or what.
This is already 3 weeks from subscription.
Still no internet.

Over my 2 years contract with ViewQwest, I had encountered several network issues, 2 modem issues & many slow internet speed issues.

Called their tech support about my speed at 400+ mbps/sec (I signed up for 1 gbps for your info) and was being told that 400+ mbps was acceptable. I had to ask their tech support if I were to pay them half of what I’m supposed to pay was acceptable by them before they do something about my complaint.

Do note that when my 2 years contract is up, they told me that I have to bring the modem to them and pay a cancellation fee of $125 (if I don’t remember the sum wrongly). When I questioned the CSO why is there a cancellation fee involved when my contract is up, she replied that’s because they never charged an installation fee when I sign up hence the cancellation charge is there. Isn’t it ridiculous? You waived the installation fee as a marketing strategy to lure customer than charged a cancellation at the end of their contract when they leave. Well done!

Your company is a joke!

i am paying for 50mbps but what i get is 1mbps. When I called they never answer, waited for 30 minutes. I sent emails and they never reply.

Dont trust this company either in singapore or malaysia

Worst customer service I had ever met. No response from customer service, keep dragging my problems and keep pushing to others (higher authorities) keep blaming the agent and said that maybe they do not know? What??? Really regret switching from my current ISP to viewqwest. Wake up your idea, viewqwest

Catastrophic technical support - unable to get their one voice to work properly - either no calling is possible even to local numbers or the IDD calling does not go through. Extremely Long waiting times to access someone at their tech support and no follow up - internet speed is also only a fraction (less than 40%) of the advertised speed. Overall not recommended and regretting having switched from my previous provider.

VQ Customer Service sucks! They scheduled to install my broadband internet once on Jun 23'17. However, 1day before installation date, VQ contacted me to inform on their inability to meet installation date. No new install date was offered. After much expedite, VQ committed to a new install date - Jul 06, 9 am-11am. This time, they simply did not show up?!!! No advance notification, nothing!!! Still waiting for new install date from VQ.......😖😖😖

ViewQwest Customer No. 00025463.

Great experience! Would strongly recommend.

We subscribe to the 2Gbps fibre broadband. It has been 4 months since I first contacted the technical support team re the connectivity and lagging issues on PS4 online games after the migration in Oct16.
No one in the team seems to be able to resolve the issue. And worst of all, no one seems to be following up on the case. Everyone is just hoping that they are not the next person on shift to pick up the call. I need to explain the problem to a different person every time.....put on hold.....line cutoff.....call again......explain again.....put n hold again.....line cutoff again.....

Regretted switching to them 6 months ago. The worst experience ever since started using them. Internet speed never even reached halfway to what they claimed to provide when using ethernet, and always disrupted over wifi, to the point that I have to use my own mobile data just to access the internet. Technicians who came down also cannot solve the issue properly. Better off giving your money to the other internet service providers than Viewqwest.

I have 42u Colocation with them but their network they provide have many outages. Service Account Manager Vjay keep twisting his words and make me sign more services.

On 12 Aug 2016 called in to inform of a red blinking light on my modem. Initially was thinking that its was due to my one month outstanding however aft checking was informed that service would be as per normal and the billing department would get the technical support team to call with regards to the red blinking light.

Waited but received no call from them so decided to call directly to Technical Support. Surprisingly my call was picked up within minutes. Technical Support busy? I doubt so. So then I informed about the red blinking light and was told that they will get the onsite technician to call and make an appt. Until the next day there was no call so followed up again as require the net up for work and business advertising. Fancy a customer having to chase aft them and not vice versa. Again was told that they will get an onsite technician to call and make an appointment.

By then for a moment my modem resumed and internet was back online for a few minutes. Then I realised that it may be because of the cable on their server end was taken off port causing the red aka no signal sign. So again no onsite tech called.

Following day being angry with the down time and taken like a fool, I called again and informed that this issue will be forwarded to the police if the down time continues until the end of the day. Miraculously after ending the call, my internet resumed without having an onsite technician to come down.

Today, 16 August 2016, service was down again from day til I returned home around 1735hrs. No red blinking light nothing. When I turned on both modem and router, was happily surfing the net for about 20mins and the internet simply just went off. All indicators on router and modem are as per normal when there is internet, only that now I cant surf. They had simply changed the network setting and again treating me as a fool.

Called direct to their Technical Support hotline, guess what? Expect a template reply and I did receive just that....sir I will arrange an appointment tomorrow for an onsite technician to visit you. For any person running a business, time is always money. Im counting the down time that I suffering now until they rectify the problem, without having to pay a visit.

A thinking that comes to my mind, the modem...the router....are those refurbished products that they really need to come down and have a check on it? Or are they just buying time? DO NOT BELIEVE the good remarks there is...for all you know its just a cover up. Im only going into my 3rd month with them and I am going through so much inconvenience. Extremely disappointed with the Technical Support as well as the internet service provided. Spread the word.

After signing a contract with them, they give ZERO updates and reminders, and any attempts to contact them is met with their irritating answer service.

Installation happened on time, with a very competent technician. However, after the technician left, the connection cut off. I presume the head office gave the technician some temporary connection methods to allow them to "show" the customer that it "works".

Attempts to contact any member of VQ was met with their same "disappearing act" method of avoiding any contact with the customer. After 46 calls to their "24/7 technical hotline", I reached one guy, Calvin, who said that he would investigate and call me back.

He only called me back 7 hours later (at 11pm) to ask me to check if I could confirm the service was working for me.

Currently it is working okay, but based on the overall experience, I cannot say that VQ is worthy of keeping their promises.

My dad changed to viewqwest from singtel, simply because it was cheaper, but in the end he used peanuts, and he got a monkey.
Even simple pages to load like wikipedia pages, google search, etc took about half a minute to load, internet was cut off constantly and having to reconnect again and again, my ping in all online games shot up to 1000+, making them completely unplayable. Vids now have an infinite buffer time as well. VQ is also not a new internet service provider, and other newer internet service providers like MyRepublic have a better reputation. VQ servers also get bugs very frequently, leading to poor internet service. VQ also has an empty promise of having good internet speed If u want a decent internet service, go for Singtel/MyRepublic/Starhub.

I have been a fan of viewqwest residential plan for years now. months ago i started a lan shop and got viewqwest sme fiber plan. to my dismay, they do maintainence around 2am on a weekend and not having backup, hence we get cutoff from the net. my shop operates 24 hr and in 5 months they have had 4 maintence and leaving me hanging. the account manager told me that viewqwest promise 99.9% uptime and not 100% and they dont allow me to downgrade my 1gbps plan so that i can get another service provider.

they are just bad. sigh ';..;'

Great .. I visited Singapore and used the Internet from a coffee shop while eating. I was totally amazed with the speed. I asked the waiter what's the internet connection used on their WiFi and they told me it's from Viewqwest. Keep up the consistent connection.

Take it or leave it kind of attitude. Focused on only binding a contract, all other issues to iron out later but not without fights and rude replies and threats to complain to CASE. I chose Viewqwest corporate for SME because of their no limit on international bandwidth. MyRepublic has it too and I will be considering to take it up soon as I serve my advance Notice To Terminate. ViewQwest is only after quick sales. Not interested in the client.

Horrible experience with viewqwest. Dishonest salespeople who are more interested in arguing than genuine customer concerns. Totally unacceptable misappropriation of customer deposit for charges that they make up as they go along. Ask for your money back-this being after they have levied numerous bogus charges against you- and you get no help, no returned messages, nothing. So frustrated in the end I referred them to CASE in Singapore.

View quest came to install the new OTN/router yesterday evening. However, they failed to test if the internet connection is stable.

After wasting 2 hours of my time yesterday trying to troubleshoot the problem with technicians , the problem persist.

Firstly, this is a NEW SETUP and I should not be troubleshoot a NEW SETUP ISSUE.

Secondly, the last technician promise to call back after 10 mins and DID NOT.

Thirdly, I have call the customer service the next morning and ask for a technician to come down and fix or replace the router BUT NO REPLY the whole day.

I am quite disappointed with the view quest installation. I have previous experience with starhub and current Singtel and did not face a new installation problem although i have issues with internet connections with both as well in the past.

Hence, i may be unlucky to get a faulty box but the responsibility of ensuring the box is WORKING should be view quest and not me. I have given them the ultimatum, either send someone or I will cancel and raise formal compliant.
Lets see how they respond

This company is claiming to be the fastest but after 1 month of subscription they have capped my speed, I am on 300MBPS and I am getting 1mbs MAX download when I was getting 3MBS before and 6MBS upload I mean transfer rate, then suddenly 200KBS and now 170kbps awesome, if they are claiming to be not capping or shaping or using transparent proxy why am I getting this speed, It can be a malware or something but I have used 3 different computers bought a new laptop change cables, change router and still the same! Well I am not to bragging but my wife and I are network engineers, programmers, We worked in networks and we are aware of possible issues in which we have tried everything to fix that may caused the slowness, I have contacted their support many times and they promised to call me back but no avail! I sent an email to cancel their service and not bill me in advance but they still did! What a sucker. I do not recommend this ISP

Very satisfied when the internet service is running smoothly.
However there have been connection issues since signing up but hopefully it won't be frequent.

On a side note the WDTV box is very disappointing after finally receiving it. I understand it's supposedly "free" but it's quite useless to be honest. The interface is laggy, WIFI seems poor and the picture at least for my box malfunctions with HDMI. Thank goodness I own a media console to see the difference in performance (PS3).

Overall though I am very happy with ViewQwest: the primary internet connection, VPN and customer services are top notch (most notably customer rep: Jenni Bagabaldo) and I could well envision myself being a long term customer.