Westfield Health Avis 2 315

If you submit a claim that has an error on it, they send you a generic email rather then let you know specifically what the issue is, so I had to call them and then contact the company I had the service from. All this meant I was out of pocket for two weeks, which is really difficult if you are on a budget. So be aware they are not always in a rush to get you your money back.

The absolute worst.
Twice tried to submit a claim for simple prescription reimbursement and both times delay tactics and then denied claims for no reason. Absolute waste of money. Save your time and money and go somewhere else

It is so good to be in Westfield. It help me a lot. It is quite easy to do once you get used to doing a claim..
Thank you

Very simple to do online . Money straight in the bank . What’s not to like ?

As a company subscription we have to skip a month and pay double the following as the contract rolls over ... but that leaves the customer unable to make a claim in that period.

Good cover and many treatments available, quick reimbursement of claim after being submitted

I put in a claim for a chiropractor which was denied. Then paid. I put in more claims and these were also denied.

Claim - All was quick and easy. I received money in a few days

Prompt payment

I have been with Westfield Health for a very long time. The claim process has got easier and easier and now takes just 2-3 days before I receive the treatment costs back in my bank.

Never had a response to a simple question

Absolutely outstanding from Westfield never had any problems claiming my money back. They are always there to answer any queries over the phone. ⭐️⭐️⭐️⭐️⭐️

A very simple and fast process. Booked and attended my appointment, submitted my receipt afterwards and was refunded in a very prompt fashion.

Not clear communication - very flimsy reason for rejecting my claim

Not great at returning emails. Overall the service used to be better but since they changed policies I.e. not allowing claims for postage etc, it has went downhill.

Quick and easy to claim and payment received quickly.

Paid into Westfield for 25 years, only ever claimed for dental and more recently optical (17 years ago a week in hospital)
Had a partial dentures and because it's not full dentures i can only claim on my dental £72. To say I'm disappointed is an understatement!!!!

Excellent service. Just make square you are using a provider they accredit. If you are going for Chinese medicine, only the acupuncture is paid for (not the herbs!)

Quick payment