Wheeling Avis 109

Det er dejligt nemt at bestille, efter man har været nede at se og prøve cyklen. Der kan være lidt ventetid på, at cyklen bliver klar, det oplevede jeg i hvert fald.

Det er en god cykel at køre på, og dejligt at vide, der er hjælp at hente, når noget skal fikses.

I didn’t use a battery,they gave me a bad battery,my mistake was just i didn’t check if it’s working or not.But I asked them about the scratches ,but that time they said,those scratches doesn’t matter,they dont fine for this ,when i will return won’t fine me.
But today they didn’t listen a word.They fine me 4000

Min første gang jeg prøver Wheeling. Har lige modtaget min cykel. Har haft nogle ønsker og alle blev opfyldt. Søde og imødekommende personale. 👌🏼🤩

I would give 0 stars if that were an option.

I used Wheeling’s bike service for almost two years. I won’t comment on their service or maintenance, as most customers already know what to expect.

I cancelled my subscription in January and returned the bike on 27th February. During the return, one of their staff members thoroughly inspected the bike. I handed over everything including keys, locks, battery, charger, etc. and he confirmed everything was fine. No issues were mentioned at that time.

However, six days later, on 4th March, I received an invoice of 3,999 DKK without any explanation. When I asked for clarification, they claimed there was a “fracture on the battery upper cover” and charged me 3,199 DKK for the battery plus 799 DKK VAT.

This makes no sense. Their own employee checked the bike during the return and did not report any damage. Why raise this issue almost a week later?

I then argued that if I am being charged the full price of the battery including VAT, then logically I should become the owner of that battery. However, they refused, stating that I was only renting it meaning I must pay the full price, but they still keep the battery.

So to summarize:
• I rented the battery and paid for it for nearly two years
• I returned it in good condition (as confirmed at the time)
• Six days later, they charged me 3,999 DKK
• They keep both the battery and the money, claiming it will be “destroyed”

From speaking with other customers, I have heard similar concerns that batteries are not actually destroyed but repaired and reused.

This entire situation has caused unnecessary stress and pressure. I have decided to take legal action, and my lawyer will be contacting them.

To make matters worse, on 20th March- 16 days after the original invoice, I received a payment reminder with an additional 100 DKK fee, increasing the total to 4,099 DKK. At this rate, they may continue adding charges.

No matter the pressure, I will pursue this case legally.

Wheeling is my best experience I have ever had in cycling.. ❤️

Wheeling har ydet en super god service. ⭐⭐⭐⭐⭐
Fra jeg kom i butikken i Rødovre, hvor jeg fik god vejledning og prøvekørte cyklen. Da jeg hentede cyklen et par dage senere. Og til nu, hvor jeg helt uproblematisk har opsagt lejemålet af cyklen.
Søde og imødekommende personaler hele vejen igennem 👍

Fik min cykel før jul, og selv om vejret ikke har været godt, har jeg været super glad for min Wheeling cykel.

Den kører rigtig godt, og servicen har indtil nu været tip top :)

God service ved afhentning og super fin vejledning i cyklen inden man forlader butikken.
Synes måske det er lidt ærgerligt at man får en cykel med en masse ridser i.

Nem online betjening og fin betjening i butikken

Fantastisk oplevelse. Kom ind fra gaden og gik derfra 20 min. senere med den perfekte cykel til min søns behov. God service. God vejledning. Godt koncept

I had a disappointing experience with Wheeling. The service quality was poor, and the staff behavior was not satisfactory. They are very quick to issue fines even for minor issues, which feels unreasonable. Overall, I would not recommend this company and suggest renting a bike from other providers instead.

I have used Wheeling’s service for a long time and respected their terms. Recently, while working my night shift, my bike was handled roughly by drunk individuals, and the battery was dropped, causing a small cosmetic crack on the top plastic.
I returned the battery on the first working day. It works perfectly – charges, locks, and the backup functions normally. Even though this was a minor, cosmetic issue and the battery is fully functional, I may still be charged the full replacement cost (large amount). I even contacted Wheeling by email, politely requesting a reduction or waiver of the fee. They clearly informed me that nothing could be done.
The battery was covered by insurance, and while this particular damage might not fall under the insurance policy, Wheeling could have shown some consideration given that the battery is functional and only a small part was damaged. Charging the full replacement fee for such minor damage is extremely frustrating.
Based on this experience, I will no longer use Wheeling’s service and will advise my circle to avoid Wheeling.

God service! Hurtig levering - alt spiller

Kun tilfreds super god service og dejlige mennesker Hurtig respons. Har bestemt ikke noget at klage over. Vil helt anbefale dem. Mit liv er blevet meget lettere efter jeg har fået min cykel. Har lige fået en til min søn. Så nu kører det bare derud af hjemme ved os

Nemt og venlige.
Men lidt usikker kommunikation. Havde forsøgt at skrive til dem, men efter ikke at have hørt fra dem i en uges tid, ringede jeg. Og så fik jeg besked om at cykel var klar et par timer senere. Derfor kun 4 af 5 stjerner.

Whelling har bare gjort livet nemmere for mig og min datter, vi hsr 2 elcykeler fra dem, og er der det mindste med cyklerne så ringer man bare og så kommer de inde 24 timer og enten reparere eller ombytter cyklen.
Men der er nu sjældent der er noget galt med dem.

overall experience is good.
Battery could be more better

Super god service!