An absolutely stunning bouquet of hot pink hydrangeas!! I ordered them for my daughter and she was over the moon!!! She took photos and they were truly amazing. Wild at Heart has become my ultimate... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
After receiving a message to say my delivery would be between 13.04-14.04 very precise you might say As they where a birthday gift the day was arranged so that the recipient would be there well wi... Voir plus
L'entreprise a répondu
I’m supper happy with customer service. It’s nearly 4 years since I order my flowers for specific occasions by wild at heart and every time they did it the best. 100% recommended if you want to get so... Voir plus
I have been using your Wild Heart for some years and I find flowers and extras fantastic, only once a delivery took a bit of time but you gave me points very happy with Wild Heart
À propos de l'entreprise
Écrit par l'entreprise
Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.
Coordonnées de contact
Unit 3-4 Linford business estate, SW8 4AB, London, Royaume-Uni
- 020 72291174
- flowers@wildatheart.com
- wildatheart.com
3,7
Moyen
477 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I do not accept your response as the…
I do not accept your response as the order was placed well in advance of Valentine’s Day. We stayed in until 8:30pm in the hope the flowers would arrive. They didn’t and instead we were late for dinner!
No one has yet reached out to me as they said they would. Nikki Tibbles and her team used to be good, I fear they have seriously taken their eye off the ball.
To anyone reading this simply go elsewhere for far better service and better flowers!
14 février 2025
Avis spontané
Réponse de Wild at Heart
Hi Adam,
Update: We issued your refund as quickly as possible. Depending on your payment method it can take 3-5 days for the money to show back in your account and we understand you find it misleading to not make this clear. Nevertheless we issued your refund on the 16th of February at 08:53.
As said previously, we sincerely apologise for missing your order and for not responding sooner. Whilst your order was placed ahead of time, we prepare all orders fresh on the day of delivery which is when the mistake happened - we truly regret that your order was missed. We issued your full refund the day after.
We understand how frustrating this is and hope you accept our apology.
Many thanks,
The Wild at Heart Team
Disappointed
I have been using wild at heart for Valentine's day since 2013. This year is a total disappointment. The quality of flower and packaging doesn't justify the price.
Disappointed.
13 février 2025
Réponse de Wild at Heart
Hi Merlin!
Many thanks for your review and for bringing this to our attention. We are very sorry to hear you are unhappy with your flowers - this doesn't sound right. We value you as a long term customer and would like to put this right for you. Could you please kindly share some images with us via flowers@wildatheart.com and we will review this as soon as possible.
Many thanks,
The Wild at Heart team
The bouquet had arrived very early in…
The bouquet had arrived very early in the morning. The flowers looked so good or even better than the picture as displayed.
11 février 2025
I thought that the bouquet was very…
I thought that the bouquet was very underwhelming for a £200 price tag.
11 février 2025
Réponse de Wild at Heart
Hi Jerome,
Many thanks for your review and for bringing this to our attention. We are sorry to hear you are unhappy with your flowers. Could you please kindly share some images with our team via flowers@wildatheart.com and we will look into this for you.
Many thanks,
The Wild at Heart team
Five star Excellent service and always ready to assist
The team is always ready to assist and give suggestions when one is not decisive.
11 février 2025
Birthday freesias, long distance.
My husband arranged to have flowers delivered to me as a surprise on my birthday while I was visiting London from the US. Not only was Wild at Heart the only florist to respond to his requests, they allowed him to complete the transaction entirely by email. I received 20 of the most perfect stems of freesia, beautifully wrapped and fragrant to brighten a cold February stay. I was thrilled and he was, too.
5 février 2025
Apologies but you delivered two days…
Apologies but you delivered two days late after the requested date which was my wife and I anniversary. You also delivered to the neighbours four houses away and we were not notified until we chased for the order. Finally the bouquet delivered didn’t really match what the website showed.
6 février 2025
Réponse de Wild at Heart
Hi Stephen,
Thank you for your review. We sincerely apologise for the mishap with your order. After looking into this, we found that it was dispatched a day late due to human error—this is not the level of service we strive for, and we completely understand your frustration.
Our team will be in touch shortly with a discount code for your next order, and we truly hope you’ll give us another chance in the future.
Many thanks,
The Wild at Heart Team
Customer service was great
5 février 2025
Disappointed…this was a birthday present
Disappointed…this was a birthday present for my wife
Flowers arrived late so didn’t arrive on her birthday.
Also, extremely disappointed with the size of the bunch which was 110 pounds.
It looked much smaller than on the website and was wilting on arrival. 1 day later and many of the flowers and branches are already dead.
Such a rip off and I won’t be buying again.
8 février 2025
Avis spontané
Réponse de Wild at Heart
Hi Maria,
Thank you for your review. We're very sorry to hear you were disappointed with your flowers. According to our records from DPD, the bouquet was delivered on February 8th as requested.
Please also note that the 'Abundant' size is shown on our website, as highlighted in the product details, which is three sizes up from the one you ordered.
We’re also sorry to hear about the flowers wilting sooner than expected. If you could kindly share some images with our team at flowers@wildatheart.com, we’d be happy to look into this for you as soon as possible.
Many thanks,
The Wild at Heart Team
Online order form is complicated.
Online order form is complicated if using Apple Pay. This resulted in half a dozen emails back and forth to rectify the problem.
Whilst the flowers were good quality and not your normal florist type, I personally thought they were over priced for what was actually delivered.
29 janvier 2025
Réponse de Wild at Heart
Hi Karl,
Thank you for your review. Unfortunately, Apple Payments automatically defaults to your saved address each time you use this payment option. While we aim to offer a variety of convenient payment methods, the settings of each provider are beyond our control. We apologise for any inconvenience this may have caused and appreciate your understanding.
We're also sorry to hear you were unhappy with your flowers. If you could kindly share some images of your bouquet with us at flowers@wildatheart.com, we’ll look into this as soon as possible.
Many thanks,
The Wild at Heart Team
Florists Choice
Flowers arrived well on time and the recipient said they were gorgeous- I did not see how large the arrangement was but I would hope that it was bountiful as the Florists Choice is quite expensive, and with a further delivery charge
23 janvier 2025
This is a great company
This is a great company. Ordering is seamless, and the quality of the arrangements is incredible.
26 janvier 2025
The flowers were really beautiful but I…
The flowers were really beautiful but I ordered an abundant bouquet . It cost 195 pounds ! When it arrived it was not abundant at all. It looked like a regular sized bouquet.
21 janvier 2025
Réponse de Wild at Heart
Hi!
Many thanks for your review, we really appreciate your feedback. Could you please kindly send us a photo of your bouquet so we can check the right size has been sent out to you? Our team will come back to you as soon as possible. Many thanks!
The Wild at Heart team
Poor customer service - late delivery - flowers were past their best
The flowers didn't arrive on the date the courier specified and missed the occasion. The courier did not respond to any communication despite many attempts. The recipient waited in all day for the delivery.
I tried to contact Wild at Heart who did not respond to this time sensitive issue.
The flowers arrived looking past their best and only lasted a few days which was embarrassing. They definitely looked like they were once great flowers but three days is not acceptable.
Advice: 1 Change your courier
2 No response to a paying customer with a time sensitive issue is not acceptable - employ more staff
3 Don't let Holland dispatch flowers that are past their best
Such a shame to leave a negative review - but had no choice
The only response a customer gets shouldn't be on Trustpilot !
28 novembre 2024
Avis spontané
Réponse de Wild at Heart
Update: We’re sorry to hear you haven’t responded to our request for your contact information or order details. We’d love the opportunity to look into this and make things right for you, but we’re unable to do so without these details. Please reach out when you can.
Hi Mr W!
Thank you for your review. Could you kindly share your order number with us so we can look into this for you? This doesn’t sound like the level of service we strive for, and we’d love the opportunity to make it right.
Best regards,
The Wild at Heart Team
Poor service.
Ordered flowers to be same-day delivered on a Saturday. Don’t know what they looked like so can’t review. No tracking available, no updates from Wild at Heart, so I called on Monday to check and they told me due to ‘human error’ they weren’t delivered. They later said the flowers had been delivered after all. Emailed customer service (to the CEO) about such a poor experience, and never heard back from anyone. Really poor.
18 janvier 2025
Réponse de Wild at Heart
Hi Kay,
Thank you for your review. We sincerely apologise for the miscommunication regarding your order. Due to an error with one of our carriers, our team initially believed your order had been missed. We later received confirmation from the carrier that it had been delivered to a neighbour, and this information was shared with you. We’re truly sorry for any confusion caused and hope the recipient enjoyed the flowers.
Best regards,
The Wild at Heart Team
Many thanks for the excellent service
17 janvier 2025
Beautiful flowers delivered as per…
Beautiful flowers delivered as per instructions. Ordered from Australia and no problems at all. Absolutely perfect!
14 janvier 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.