Wild at Heart Avis 

477
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

An absolutely stunning bouquet of hot pink hydrangeas!! I ordered them for my daughter and she was over the moon!!! She took photos and they were truly amazing. Wild at Heart has become my ultimate... Voir plus

Noté 1 sur 5 étoiles

After receiving a message to say my delivery would be between 13.04-14.04 very precise you might say As they where a birthday gift the day was arranged so that the recipient would be there well wi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m supper happy with customer service. It’s nearly 4 years since I order my flowers for specific occasions by wild at heart and every time they did it the best. 100% recommended if you want to get so... Voir plus

Noté 5 sur 5 étoiles

I have been using your Wild Heart for some years and I find flowers and extras fantastic, only once a delivery took a bit of time but you gave me points very happy with Wild Heart

À propos de l'entreprise

  1. Fleuriste

Écrit par l'entreprise

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

477 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

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3,7

Tous les avis

(477)

128 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Amazing gift!

The flowers are amazing and just get better and better as they open! The yellow peonies are particularly fabulous! Only two disappointments in that I forgot to complete a message card to my daughter and was told by a member of staff to email the shop with my order number and message for inclusion, but it didn't happen. Also the Sezane perfume bottle was only half full. We emailed the store but no one has replied.

9 mai 2025
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Réponse de Wild at Heart

Hi Sian,

Thank you for your review. We’re very sorry about the issue with the Sézane perfume and want to assure you that we’re still actively looking into this with the Sézane team.

We’ll be back in touch as soon as we have a resolution we’re confident in. Thank you so much for your patience while we work to sort this out.

Many thanks,
The Wild at Heart Team

Noté 3 sur 5 étoiles

I liked flowers but delivery was a…

I liked flowers but delivery was a disaster. Courier was late for 2h

1 mai 2025
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Réponse de Wild at Heart

Hi Olga,

Thank you for your review. We're so pleased to hear you were happy with the flowers.

We’re very sorry that the delivery time wasn’t accurate. Central London deliveries can occasionally be delayed due to unforeseen traffic and we completely understand how frustrating that can be. Please accept our sincere apologies for the inconvenience.

Many thanks,
The Wild at Hear team

Noté 5 sur 5 étoiles

Delivery mix up saved

Thank you for all your efforts in resending the flowers. The delivery wasn’t successful due to a mix up and you resent a fresh arrangement for an engagement.Thank you so much for your teams efforts. We will order again.
Esther

23 avril 2025
Noté 1 sur 5 étoiles

Extremely disappointed

I am extremely disappointed with the Mother's Day flowers (x2) I sent, especially considering the £200+ price point for each arrangement. I was very disappointed with the condition of the flowers upon arrival. The petals were already falling off, and the roses appeared bruised. Unfortunately, the quality continued to deteriorate rapidly. The bouquets were far below expectations, and unfortunately, the customer service I received afterwards was not up to standard either. Given the high cost, I had hoped for a much better experience overall.

19 mars 2025
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Réponse de Wild at Heart

Hi Victoria,

Thank you for your review – we truly appreciate your feedback. We’re very sorry to hear that your experience didn’t meet your expectations. We take great pride in the quality of our flowers, so this is not reflective of the service we aim to provide.

We can see a full refund has already been issued. As a valued long-standing customer, we’d also like to offer you two free bouquets delivered at any time of your choosing. Our team will be in touch with the details shortly.

Many thanks,
The Wild at Heart Team

Noté 1 sur 5 étoiles

Very poor quality and expensive flowers.

Very poor quality and expensive flowers.

27 mars 2025
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Réponse de Wild at Heart

Hi Andrew,

Thank you for your review – we really appreciate your feedback. We’re sorry to hear you weren’t happy with the quality of your flowers.

If you could kindly share more details with our customer service team at flowers@wildatheart.com – ideally including some photos – we’d love the chance to understand what went wrong and make it right for you.

Many thanks,
The Wild at Heart Team

Noté 3 sur 5 étoiles

Order 72142

Order 72142, cost over £100 and a delivery charge of £15, within UK.
First time customer. Ordered flowers to be delivered for a certain date and was emailed a discount code to use which did not work and when I followed up with the team received a very slow and unsatisfactory response, suggested I use a different email next time I order and would then be sent a new discount code…
Flowers failed to arrive on the specified date, was told
there was nobody at home when I knew for a fact that was not possible as one resident is currently housebound.
When they arrived the following day those flower were lovely but in severe need of hydration and three blooms were beyond rescuing. Would be very slow to recommend or use again.

24 mars 2025
Avis spontané
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Réponse de Wild at Heart

Hi Aine,

Thank you for your review. We’re sorry to hear that your experience didn’t meet your expectations. We have passed your feedback regarding the discount code to our team and will ensure this doesn’t happen again.

Regarding your delivery, our records from DPD indicate that an attempt was made, but the door was not answered. We sincerely apologise for any inconvenience this may have caused.

We truly regret any frustration this has caused and appreciate your understanding. Your satisfaction is very important to us, and we hope to have the opportunity to provide you with a better experience in the future.

Many thanks,
The Wild at Heart Team

Noté 2 sur 5 étoiles

Customer support lacking ownership

The courier failed to deliver which is not WaH's fault but their customer support process lacks ownership and care.

16 mars 2025
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Réponse de Wild at Heart

Hi Nigel,

Many thanks for your review, we appreciate your feedback. We have fed this back to our customer service team for review. We sincerely regret any frustration this may have caused and appreciate your patience. Your satisfaction means a lot to us, and we hope to have the chance to offer you a better experience in the future.

Many thanks,
The Wild at Heart team

Noté 5 sur 5 étoiles

Simply the BEST

Wild at Heart simply does the most stunning arrangements with a naturally "wild" feeling (they live up to their name). They've never failed to bring smiles to the people receiving their arrangements.

12 mars 2025
Noté 1 sur 5 étoiles

Really disappointed in a very expensive…

Really disappointed in a very expensive bouquet. It was small, the flowers were old and my daughter was not impressed. What should have been special was not. RIP off.

25 février 2025
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Réponse de Wild at Heart

Hi Catherine,

Thank you for your review. We’re truly sorry to hear that you weren’t happy with your flowers. We’ve carefully reviewed your bouquet and can confirm it was made to value, and the images provided did not show any old flowers. That said, we are very sorry you are disappointed with your order and that it did not meet your expectations.

Please know that your satisfaction is very important to us, and we truly appreciate your feedback.

Many thanks,
The Wild at Heart Team

Noté 5 sur 5 étoiles

Amazing customer service

Stunning flowers sent and Wild at Heart were so helpful and accommodating when I sent an email requesting to change the delivery date at the last minute.

20 février 2025
Noté 5 sur 5 étoiles

Stress free wedding flowers

I ordered a bridal bouquet, buttonhole and bud vases for my small intimate wedding reception from Wild at Heart. The flowers exceeded my expectations. The order arrived on time and well packed. The entire experience was stress free. I highly recommend this company.

13 février 2025
Noté 5 sur 5 étoiles

Good quality

Easy order process, and the flowers ordered were exactly as depicted on the website.
Furthermore quality of the roses has remained in tact.

12 février 2025

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