Wild at Heart Avis 

477
•
TrustScore 3.5 sur 5

3,7

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Lisez les avis des autres

Noté 5 sur 5 étoiles

An absolutely stunning bouquet of hot pink hydrangeas!! I ordered them for my daughter and she was over the moon!!! She took photos and they were truly amazing. Wild at Heart has become my ultimate... Voir plus

Noté 1 sur 5 étoiles

After receiving a message to say my delivery would be between 13.04-14.04 very precise you might say As they where a birthday gift the day was arranged so that the recipient would be there well wi... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’m supper happy with customer service. It’s nearly 4 years since I order my flowers for specific occasions by wild at heart and every time they did it the best. 100% recommended if you want to get so... Voir plus

Noté 5 sur 5 étoiles

I have been using your Wild Heart for some years and I find flowers and extras fantastic, only once a delivery took a bit of time but you gave me points very happy with Wild Heart

À propos de l'entreprise

  1. Fleuriste

Écrit par l'entreprise

Wild at Heart is one of the most celebrated British luxury florists, steeped in a 25 year rich heritage of immersive floral artistry. Renowned for an opulent, visionary and creative approach to flowers, weddings and events, Wild at Heart's sought-after style has earned many press accolades over the years, as well as an A-list following and commissions from some of the world’s most luxurious brands and venues. Wild at Heart flanks the entrance of the iconic Liberty London department store, as well as being housed in its original Turquoise Island shop in Notting Hill. On top of this, a thriving delivery service means their fresh, hand-tied flowers are available nationwide. With an unrivalled reputation for creative excellence and quality, the Wild at Heart team will take you on a creative journey; from the first mood board to the last petal, every detail is carefully considered to turn your dream wedding or event into a reality. No dream too big, no detail too small.


Coordonnées de contact

3,7

Moyen

TrustScore 3.5 sur 5

477 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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3,7

Tous les avis

(477)

128 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Great customer service

Excellent customer service and quick action on their part when we needed a delivery address change-- beautiful blooms speak for themselves!

21 juillet 2025
Noté 1 sur 5 étoiles

Disappointing Experience on a Very Special Day

I visited the shop on Tuesday, 1st of July, full of joy and excitement, as I was looking to buy a small bunch of flowers for my wedding. Unfortunately, my experience was incredibly disappointing and upsetting.

There was a man with glasses working there who was extremely rude and dismissive. When I politely explained that I was a bride and asked for help selecting a small bouquet, he didn’t even acknowledge the occasion with a simple “congratulations.” Instead, he immediately quoted a price — starting from £75 — which left both me and my partner quite shocked, as I hadn’t even asked about the price yet.

I then asked if we could just buy a few individual stems to arrange ourselves. He said yes, but those started from £48. Since we were short on time and needed something quickly, we felt pressured to go ahead with the purchase.

Unfortunately, the flowers we were given were not fresh at all. It felt like he just handed us whatever was left over — older stock he wanted to get rid of. Within just a few hours, due to the heat, the flowers had wilted and looked completely lifeless.

This experience was very disheartening, especially on such an important and emotional day for us. If you’re looking for flowers to brighten your special day, I strongly advise you to consider another place where your happiness and occasion will be treated with care and respect.
I am happy to share the pictures of the flowers as well

1 juillet 2025
Avis spontané
Logo de Wild at Heart

Réponse de Wild at Heart

Hi Paniz,

Thank you for taking the time to share your experience and congratulations on your recent wedding - we’re so sorry this wasn’t acknowledged properly during your visit. What should have been a joyful and memorable moment clearly fell short, we sincerely apologise.

We’re very sorry to hear you felt dismissed and pressured and even more so that the flowers did not meet your expectations. This is not the level of service we strive to provide, especially on such a special and meaningful occasion.

We take feedback like this very seriously and will be addressing it internally with our team. If you’re happy to share photos of the flowers, please send them to flowers@wildatheart.com, along with your contact details. We would really appreciate the opportunity to review what happened and make it up to you.

Thank you again for bringing this to our attention and we genuinely hope we can restore your trust in us.

Warm regards,
The Wild at Heart Team

Noté 4 sur 5 étoiles

Ordered peonies

Ordered peonies. They were too open to be enjoyed for very long. For £100 I would have expected better.

16 juin 2025
Logo de Wild at Heart

Réponse de Wild at Heart

Hi Susan,

Thank you for your review - we really appreciate your feedback. We’re sorry to hear that your peonies arrived more open than expected.

Unfortunately, the recent heatwave across the UK has caused flowers to open much more quickly than usual. While this is sadly out of our control, we’d still like to make it up to you.

If you could kindly send us a photo of how the peonies looked on arrival via flowers@wildatheart.com, our team will review it and get back to you as soon as possible.

Many thanks,
The Wild at Heart Team

Noté 5 sur 5 étoiles

Beautiful Bud Vases

Wild at Heart created beautiful bud vases for us for a very special occasion, matching the colours to flowers they provided a year ago for another special occasion! As ever the flowers were beautiful and the vases were delivered carefully packaged - faultless service from the best florists in London.

6 juin 2025
Noté 1 sur 5 étoiles

Extremely expensive

Extremely expensive, very arrogant man serving me.
Won’t go back

29 mai 2025
Avis spontané
Logo de Wild at Heart

Réponse de Wild at Heart

Hi Florence,

Thank you for sharing your feedback. We’re truly sorry to hear that your experience didn’t meet expectations and that you felt the service you received was unfriendly and inflexible - that’s never how we want our customers to feel.

We’re disappointed to hear this, especially as we’re known for providing warm and helpful service. Your comments have been shared with our team so we can take them on board and ensure we continue to improve.

As a small, independent business, we genuinely value every customer and regret that we’ve lost your support. If you’d like to speak further about your experience, please feel free to get in touch at flowers@wildatheart.com.

Many thanks,
The Wild at Heart Team

Noté 3 sur 5 étoiles

Not the healthiest on arrival.

Not the healthiest on arrival.

19 mai 2025
Logo de Wild at Heart

Réponse de Wild at Heart

Hi Cameron,

Thank you for your review, we really appreciate your feedback. We’re very sorry to hear that the flowers didn’t arrive in good condition.

Could you kindly share some photos with our team at flowers@wildatheart.com so we can look into this and make things right for you?

Many thanks,
The Wild at Heart Team

Noté 4 sur 5 étoiles

Nice Flowers - price performance ratio review

Nice Flowers but I was disappointed by the size of the bouquet of flowers. I chose the largest size and the style wild.

In comparison, I ordered an additional bouquet of flowers by another company. It was less than half the prize, peonies marvellous even though just 10 of them without any accessoires it made a much better impression(80 pounds) . My husband, who received both bouquets, liked it though but did not know the large prize difference. So it fulfilled the purpose.

For the prize of nearly 300 pounds I definately expected more and feel a little betrayed. Maybe you did not send the ordered size? I prize of the second largest size might have been acceptable.

8 mai 2025
Logo de Wild at Heart

Réponse de Wild at Heart

Hi Sophie,

Thank you for your review. We’re sorry to hear you weren’t entirely happy with your large bouquet.

If you could kindly share some images with our team at flowers@wildatheart.com, we would like to double-check that the correct size was sent.

Many thanks,
The Wild at Heart Team

Noté 3 sur 5 étoiles

Flowers arrived looking tired and sad

Flowers arrived looking tired and sad. Needed a lot of reviving. We cut stems, got rid of brown petals and sagging bits. Great improvement, but still not the brilliant standard one’s come to expect from Wild st Heart.

7 mai 2025
Logo de Wild at Heart

Réponse de Wild at Heart

Hi Mrs Hodgkin,

Thank you for your review. We’re very sorry to hear the flowers arrived in this condition, this falls below our usual standards and we sincerely apologise.

If you could kindly send some images to our team at flowers@wildatheart.com, we’ll look into this as soon as possible.

Many thanks,
The Wild at Heart Team

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