Superb service, great prices and knowledgeable friendly team. Securely wrapped, well labelled and stable. Delivered on time as agreed by phone personally - rare these days! Kept fully updated by del... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
A company who offered the Pinikay logs I wanted. Ordering and all dealings with the company were first class. I had a problem with delivery which was outside the Company 's control. I had dealings... Voir plus
Delivery notified to us in advance and pallet dropped off by very helpful driver. Wood blocks carefully packed and what we ordered. Thank you very much for such good products, prices and service
I pre ordered a pallet of Briquettes I August and asked if they could be delivered on Wednesday 2nd of September. Wood Fuel Coop in Dumfries were so helpful and assured me they would do everything to... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
We'll help you find the perfect fuel for your fire and our range of products has something for everyone. Great prices and unbeatable customer service from our friendly team make us the first choice for wood fuel.
Wood Fuel Co-operative - The First Choice for Wood Fuel
Écrit par l'entreprise
- What we do
- We stock the widest range of wood briquettes in the UK, concentrating on those fuels that provide the best balance of heat, convenience and value for money. This means we have to test a lot of different briquettes, but our hard-working team is up to the challenge!
- Expert Advice
- We love helping and talking to our customers. In fact, it’s one of the best parts of the job. We’re a small team and we set very high standards for ourselves. So please do get in touch – we’ll always go the extra mile to help.
Coordonnées de contact
170 Heathhall Industrial Estate, DG1 3PH, Dumfries, Royaume-Uni
- 01387 731 210
- info@woodfuel.coop
- woodfuel.coop
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
What a super company
What a super company. Helpful, great products and quick delivery. I wouldn't go anywhere else for my winter fuel.
7 janvier 2026
Réponse de Wood Fuel Co-operative
Thank you Phil! I'm so pleased you're enjoying dealing with us - and that our products are keeping you warm. It's always lovely to see customers come back year after year; we really do appreciate it. Best wishes, Ashley
Excellent service as always.
7 janvier 2026
Réponse de Wood Fuel Co-operative
I'm so pleased you're happy and thank you so much for taking the time to review us; we really do appreciate it. Thank you, Ashley
Lovely people
Lovely people. Very generous with their time, and helped me to understand my needs. Top products too.
7 janvier 2026
Réponse de Wood Fuel Co-operative
Thank you Chris, that's a very kind review. I'm glad we were able to help and I hope you enjoy your fuel. Kind regards, Ashley
Excellent quality products and service
I discovered the Wood Fuel Co-op a couple of years ago, having had a woodburner for decades and searching everywhere to find really good wood and heatlogs. I have not shopped anywhere else since I discovered this company: great variety, competitive prices, excellent service and delivery. What else could anyone wish for?
22 décembre 2025
Réponse de Wood Fuel Co-operative
Thank you! I'm so pleased we're able to meet your requirements. We love being able to help people year after year; thank you so much for your loyalty. Enjoy your fuel and stay warm! Many thanks, Ashley
Faultless from start to finish.
Faultless from start to finish.
I used multiple reviews to choose Wood Fuel Co-op and their Nestro heat logs. The website was easy to navigate and highly informative. Delivery was easy to track, and Palletways communicated directly to arrange a convenient drop-off. A highly professional service.
5 janvier 2026
Réponse de Wood Fuel Co-operative
It's great to hear that reviews helped you choose us and I'm delighted we have met your expectations. It's always good to know that Palletways held up their end as well, so thank you for the lovely feedback. Enjoy your wood fuel! Many thanks, Ashley
winter warmth
the purchase and delivery ran like clockwork///.very pleased with the items ///long lasting high heat great
5 janvier 2026
Réponse de Wood Fuel Co-operative
That's great feedback, thank you John. Enjoy your fuel! All the best, Ashley
reliable delivery information and a good product
29 décembre 2025
Réponse de Wood Fuel Co-operative
Thank you for your review, Brian. I'm glad everything went well and I hope you enjoy your fuel. All the best, Ashley
Excellent professional service
Excellent service from this company. A detailed website, easy to order and a friendly staff on the phone.
Accurate updates on despatch and delivery. Products are top quality.
5 janvier 2026
Réponse de Wood Fuel Co-operative
Thank you for your review, Lloyd. We really are pleased to hear that you are happy with everything. Thank you!
Good info on website
Good info on website. Lots of purchase options. Easy to organise pallet deliveries. Good job
30 décembre 2025
Réponse de Wood Fuel Co-operative
Thank you for the great review, I hope you enjoy your fuel! Many thanks, Ashley
Réponse de Wood Fuel Co-operative
Thank you Mark, we really appreciate your feedback. Stay warm! All the best, Ashley
Réponse de Wood Fuel Co-operative
Thank you! That's great to hear, I'm delighted you're happy. Kind regards, Ashley
As always a wonderful company to do…
As always a wonderful company to do business with. The load arrived promptly and on the day I asked for. A faultless service again which is why I have used this company for 5 years. Many thanks and well done
30 décembre 2025
Réponse de Wood Fuel Co-operative
That's a fantastic review, Jon, thank you! We look forward to helping you stay warm for a sixth year. Thank you! Ashley
Great Value, Great service, Great product
Had a 'running out' dilemma and about what briquettes to reorder, so rang for advice which was given patiently and informatively with our previous experience and needs, given availability at this time of year. Steve was incredibly helpful and recognising the fact we had left it late over the holiday period managed to get us a competitively priced delivery in time. He could not have been more helpful, and backed this up with a call to make sure everything was OK after delivery. Highly recommend.
30 décembre 2025
Réponse de Wood Fuel Co-operative
I'm so pleased Steve was able to help you - we're very proud to have such excellent people on our team! I hope you're getting on well with your briquettes and thank you very much for the lovely feedback. Kind regards, Ashley
Excellent service and very friendly and…
Excellent service and very friendly and knowledgeable team
23 décembre 2025
Réponse de Wood Fuel Co-operative
Thank you Prini! We're so grateful to you for leaving a great review. I hope you enjoy your fuel. Kind regards, Ashley
A comprehensive and efficient service
After an enlightening discussion with a Wood Fuel rep I bought 250 kg of beech briquettes which were delivered on time and are keeping me warm over the freezing cold conditions here in Aberdeen.
2 janvier 2026
Réponse de Wood Fuel Co-operative
You've certainly had the right weather conditions to test the briquettes in Aberdeen! I hope they've helped keep you warm. Thank you very much for leaving such a nice review; we really do appreciate it! Thank you, Ashley
Fantastic service
Well I gave these guys a great review last year and I can only repeat I love the personal service both from Wood Fuel co-op and their delivery people Palletways. I buy the beech briquettes and wouldn't buy anything else from anyone else: they burn hot, last a long time in my wood burner and don't produce a whole ton of ash
15 décembre 2025
Réponse de Wood Fuel Co-operative
Thank you! I'm so glad all aspects of our service are working well for you - and that you are enjoying the Beech so much. They really are fantastic. All the best, Ashley
Customer service superb. Good quality products. Delivered by Palletways.
I have been ordering from Wood Fuel Co-Op for years with perfect reliable service. Recently I had cause to comment on a very poor load of logs which were not up to Standard. The pallet was uplifted and replaced with a new one. All before Christmas and within one day of the phone call to Wood Fuel Co-Op. customer service superb.
16 décembre 2025
Réponse de Wood Fuel Co-operative
Hi Margaret, I'm really glad we were able to resolve your issue with the logs and I hope you're enjoying the replacements. Thank you for taking the time to review us - we really appreciate it! Many thanks, Ashley
The delivery was speedy
The delivery was speedy, and the bricks burned intensely and cleanly, creating a warm and cozy atmosphere for Christmas.
26 décembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Thank you Teri, I'm glad we helped you have a cosy Christmas! Enjoy your fuel! Many thanks, Ashley
Wood Fuel delivery
Our Wood Fuel delivery was fast and as expected. The Palletways driver was very helpful too.
17 décembre 2025
Réponse de Wood Fuel Co-operative
Thank you for your review Gary, I'm so glad you are happy with everything - we really appreciate your feedback. Thank you, Ashley
Réponse de Wood Fuel Co-operative
Thank you Jony, we really appreciate your repeat custom and your lovely review! Many thanks, Ashley
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.