Woodrangertools Avis 67

Cedric made this an excellent experience. He is knowledgeable, patient, understanding and eager to please. I hope the product is as good as Cedric was for his service.

I love these little saws when they function. The customer care team is polite and attentive. The problem is the product!
Saw was replaced after this issue...
used the little a few times and experienced issues with chain coming lose/tension issues. That was frustrating, but this is beyond frustration!!! I used the thing July 17, until it needed a battery recharge, brought it in to charge, decided to do some cutting the next evening July 18. Put the battery in and BAM!!! the thing was going. Scared the hell out of me.

The safety just stopped functioning over night. I removed the battery and pushed the button a few times and tried again.
Same thing, That saw sparks to life the instant the battery is seated.

The replacement saw is no better. chain comes lose after a few minutes. I get cranky after walking a good distance to do some work and get only 5-7 minutes or so use out of the thing. I give up on them !!! If you like frustration, Order one.

My sister purchased a hand chainsaw from wood rangers she put had it put together properly and it wouldn't even cut the bark on a limb she called three or four times sent emails they wouldn't even send her a return label. They wanted her to pay $60 to send it to receive only $88 which is not the full amount that she paid never buy their products they have terrible customer service.

I purchased the 4” mini chainsaw a couple of months ago. This saw has been used very little; the first problem was the battery would not charge, then the trigger and safety switch would not work. The only way to shut the saw off was to remove the battery.
They did replace the battery. When I called about the saw not shutting off unless the battery was removed, they told me the warranty was over after 30 days, then said take the saw to a local fix-it shop, they couldn’t help me.
I’m getting very reluctant about shopping online these days.

I purchased a wood ranger hand saw. It does not work, it won't even cut a twig. I called 3 times & was told they do not send out return labels. They instructed me to go to UPS and mail it back, well ups told me I had to mail it from the post office and it will cost me $60, so I spend $97 and some change, and $60, for a return of 80 something dollars The math is not adding up they have terrible customer service and they're selling junk.

I bought a mini chainsaw in July and gave it as a gift but it wasnt opened and assembled until recently 9/25. The chain guard will not close to cover the chain and is clearly defective. Also the spring kept popping out during assembly. The chain guard issue is clearly a safety issue. When I called customer support they said too bad, already past 30 day return policy. I brought up that OSHA and BBB would be notified and the rep didnt know what either one was. The customer service rep hung up on me.

Ordered premium kit for Christmas . Kit came missing xtra battery and chain. Contacted them foe 3+ months to get it. Finally came. My husband took it out charged it, this was the 4th time using it and the motor burned up . Customer Service said sorry your 30 days are up. Have a nice day. I would not recommend this product to anyone. Don’t waste your money.