Extremely happy with the panels. They look great, everyone who has been here has commented on them. Not that we put them in for other people, I love the fact we can try different arrangements of thing... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementOakwood Hill Industrial Estate, IG10 3TZ Loughton, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Prompt delivery and good backup service. I had a couple of damaged panels which after I sent in pictures of the damage, I was told I could could have a discount or have them replaced. I opted for the... Voir plus
L'entreprise a répondu
It isn't the first time I buy their acoustic panels. They are great quality but unfortunately this time all 6 panels arrived damaged. I appreciate that it is the delivery company's mistake but since t... Voir plus
L'entreprise a répondu
Great Website making ordering very easy. Customer service are very knowledgeable about their products , prompt delivery and quality products with excellent installation guides and advice if required.... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de WoodUpp - United Kingdom
Écrit par l'entreprise
At WoodUpp, we design products that make spaces feel extraordinary. From our signature acoustic panels to a growing range of accessories and interior solutions, everything we create is made to bring warmth, character, and calm to your environment.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
We’re driven by a belief that great design should be both beautiful and functional—and that it should be built to last. Whether you’re styling a home, office, or commercial project, our products are easy to install, sustainably made, and designed to make a real impact.
We started WoodUpp because we saw a need for something better in the interior industry. Too many solutions are mass-produced, low quality, and forgettable. We're here to raise the bar—with craftsmanship, care, and a genuine commitment to doing things the right way.
Designed to Make People Feel Good
Écrit par l'entreprise
- At WoodUpp, we create acoustic panels that combine beautiful Danish design with practical sound absorption—perfect for homes, offices, and commercial spaces. All our products are crafted with care and a strong focus on sustainability, using high-quality materials that are easy to install and made to last. Whether you're after a modern, cozy vibe or need to tame the echo in a room, we’ve got you covered. We're proud to help people create spaces that look and sound great.
Coordonnées de contact
Oakwood Hill Industrial Estate, IG10 3TZ, Loughton, England, Royaume-Uni
- +44 208 089 9996
4,6
Excellent
206 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great products, fab quality!
Great products. Fast delivery. Easy to assemble. Definitely recommend! We've bought twice from here. And if we need more will will return to buy from here again.
30 juin 2025
Réponse de WoodUpp - United Kingdom
Thank you so much for your kind words. We're delighted to hear that you've had a great experience with our products and service — and even more so that you've chosen to come back a second time.
It's great to know you found everything easy to assemble and that delivery was fast. We truly appreciate your recommendation and look forward to welcoming you back if you need anything else in the future!
Excellent panels and superb customer service
Panels are great quality and look fantastic. Customer service was excellent - very prompt response ever time I got in touch with them and went out of their way to make everything as seamless as possible
27 juin 2025
Réponse de WoodUpp - United Kingdom
Thank you so much for your kind words! We're thrilled to hear that you're happy with the quality of the panels and that our customer service team was able to support you so well throughout your experience. We always aim to make things as smooth and straightforward as possible, so it's great to know that came through.
Thanks again for choosing us — we really appreciate your order
Great product
Great product, after taking samples really easy to order and install. Thanks
24 juin 2025
Réponse de WoodUpp - United Kingdom
process easy after trying the samples. Your feedback means a lot to us, and we're thrilled you're happy with the product.
If you ever need anything else, we're always here to help.
I was so pleased with the two samples I…
I was so pleased with the two samples I received and quickly decided which combination to go for. Ordering was easy and the range of accessories were really ideal for my new home office. Although delivery was supposed to be overnight my parcels arrived after a couple of days. My friendly joiner had fitted WoodUpp before so made short work of fitting it for me. I am delighted with the look of the room.
19 juin 2025
Réponse de WoodUpp - United Kingdom
Thank you for your lovely review! We're so pleased to hear that the samples helped you make a quick decision and that the ordering process was smooth. It's great to know the accessories worked well for your new home office setup — that sounds like an exciting project!
We do apologise for the slight delay in delivery, but we’re glad everything arrived safely and that your joiner was able to get it all installed with ease. It’s fantastic to hear that you're delighted with the final result — we’d love to see a photo of your finished space if you’d like to share!
Great quality and brilliant customer…
Great quality and brilliant customer service would definitely recommend
16 juin 2025
Réponse de WoodUpp - United Kingdom
Thank you so much for your kind words! We're thrilled to hear that you were happy with the quality of our products and the level of service you received 😊
Product is good, but did have supply problems
Product is good, Had problems with supply,
10 juin 2025
Réponse de WoodUpp - United Kingdom
Thank you for your feedback – we’re really glad to hear you’re happy with the product.
We’re sorry we didn’t have the item you wanted in stock at the time you needed it. We do our best to maintain strong stock levels across all product lines, but we understand how frustrating delays can be. Your feedback is valuable, and we’ll certainly take it on board as we look into ways to improve our stock management system.
Wood Panels Perfect....LED lights tricky
The wood panels look amazing and once we found a method that worked for us, they were easy to install. The biggest challenge we have had is installing the LEDs. Initially they kept unsticking and we kept finding them on the floor. We asked Customer Services for advice and they responded quickly and gave advice that the sticky pads go either side of the LED and not on the back of it. We have managed to get them to stay in place but sticking them in was fiddly and I'm still not 100% happy, as they stick out at the top, although probably no one other than us particularly notice this.
10 juin 2025
Réponse de WoodUpp - United Kingdom
Thanks for your detailed feedback! We’re so glad to hear that the wood panels look amazing and that you found a method that worked for installation. We understand that getting the LEDs just right can be a bit tricky, but we appreciate you sticking with it! It sounds like the extra advice from our customer service team helped, even if the process was a little fiddly.
One extra tip — if you roll the LEDs in the opposite direction to how they were rolled when received, this should help straighten them out. If there’s anything more we can do to help with the LED setup or any other aspect, don’t hesitate to reach out.
Thanks again for choosing Woodupp.
Bad experience
I usually never post any reviews but WoodUpp took 50% of my returned unused items. Absolute disgrace. Would nether buy again from this company.
9 juin 2025
Réponse de WoodUpp - United Kingdom
Thank you for your feedback, and we’re sorry to hear you’re unhappy with the return process.
As per our email sent on June 25th, we noticed that two of the Brass covers you returned had the protective plastic removed, which unfortunately doesn’t meet our return policy, as the items need to be unused and in their original packaging to qualify for a refund. We did process the refund for the other covers that were in the correct condition, and we hope that those have been received.
We understand that situations like this can be frustrating, and we genuinely want to ensure a positive experience for all of our customers. As per our email on the 25th, if you’d like, we can arrange to have the returned that are not eligible for a refund, sent back to you, just let us know.
We appreciate your understanding and hope we can resolve this to your satisfaction.
Special effect accoustic panels …wow
Great product that not all others provide, and prompt delivery, packed very well, thank you!
9 juin 2025
Réponse de WoodUpp - United Kingdom
Thanks so much for your kind words! We're glad you appreciated the unique product and fast delivery.
Fabulous product
Fabulous product, excellent customer service, easy to put up (albeit I needed to buy a circular saw to make them fit a wonky room), and great accessories: the shelf, picture holders and magnetic boats all look great!
6 juin 2025
Réponse de WoodUpp - United Kingdom
Thanks so much for the lovely review! We're thrilled to hear you're happy with the panels and accessories
Worth the money
I spent a long time looking at different panels, so much so that my FB feed was full of the blooming adverts for them! While they are certainly not the cheapest, they did come across as professional, in product, design and customer service. While still deciding I emailed and spoke with them and on both occasions I got honest I was pleased how they responded.
Order in and the parts arrived 3 working days later, well wrapped.
Fitted everything the following weekend and I am impressed with the quality of the products and the accessories I ordered.
The panels were easy to cut. I used both a circular saw (40T as I was concerned about damage to the panels) and a jigsaw ( down cutter blade)
All in all, a really good experience and would certainly recommend them.
21 juin 2025
Avis spontané
Réponse de WoodUpp - United Kingdom
Thank you for taking the time to leave such a thoughtful review! We're so glad to hear you had a great experience working with us. It’s great to know our panels lived up to your expectations, and we really appreciate the recommendation.
Brilliant product
The Woodupp product is of excellent quality, and was considerably easier to install than I anticipated. I had to lop off about 11cm from each panel which filled me with dread (measure twice cut once!), but the end result is amazing. Delivery was fast and reliable too, thanks to Greg and his team.
15 juin 2025
Avis spontané
Réponse de WoodUpp - United Kingdom
Thank you so much for your wonderful review! We’re glad you’re happy with the final result ☺️
Shocking response from company owner for a defect panel
In UK the company is represented by Gregg - the company owner - who is absolutely unhelpful. We received 1 defect panel out of our order of 6 panels. The panel had 1 short wood slat and wasn't aligned with remaining ones. I send them pictures and explained the situation, however, it seems that the company owner does not know his own products he sells. He kept saying I should tap the slat up to align with remaining ones. The slats are stapled several times and it is impossible to move the slat. After I highlighted this to the company OWNER - then he suggested that I should unstaple the short slat and he would send me a new slat which he then expected from me to staple again all the 240cm of length. I explained that I don't have the skills neither the tools to do so and I also questioned why I should deal with a defect panel. Unfortunately, he did not take any responsibility for the defect panel and refused to offer a replacement for a defect panel. Absolutely shocking and poor customer service!! I regret ever buying these and would definitely not recommend to anyone - at least not in the UK!
20 juin 2025
Avis spontané
Réponse de WoodUpp - United Kingdom
Hi Ozlem,
Thank you for taking the time to leave your feedback. We're genuinely sorry to hear that you're unhappy with your experience, and we regret that we weren't able to reach a resolution that met your expectations.
While we don’t believe your review fully reflects the situation, we do understand how frustrating it can be to receive a product that doesn't meet your standards. We always strive to work with our customers to resolve issues amicably and fairly.
In this instance, as the panel in question had already been cut, we were unable to offer a replacement under our terms and conditions. This is because once a product has been modified, we cannot determine whether any issues may have arisen during the cutting or installation process — which falls outside our control.
However, we did offer a practical solution by providing a replacement slat, free of charge, so the defect could be corrected. We understand that this wasn’t ideal for you, but as the panel had been altered, it was the most reasonable option we could offer.
For future reference, if any item arrives damaged or defective, and it is still in its original, unused condition, we’re always happy to provide a replacement or refund once the item is returned.
We appreciate your feedback, and we’re sorry we couldn’t resolve this to your satisfaction.
Great quality and customer service
The quality of the samples and the customer service was leagues above their competitors. The order arrived extremely fast without any issues. I would highly recommend using WoodUpp if your considering buying wood panels.
6 juin 2025
Avis spontané
Réponse de WoodUpp - United Kingdom
Thank you for your lovely review! We are so glad you had such a positive experience with us😁
Great product, great customer service.
Great product supplied by super helpful and happy staff.
From when I was ordering samples to buying the panels everyone I spoke to or emailed were both knowledgeable and happy to give advise.
I bought Akupanels 240/60, they're great quality and easy to fix.
Can't recommend these guys enough and a special thanks to Carmela for her great customer service.
18 juin 2025
Avis spontané
Réponse de WoodUpp - United Kingdom
Thank you for your lovely review! We are so glad you had such a positive experience with us😁
I was great speaking with you!
Carmela
If UK customer - delivery issues
If UK customer, be aware they are using DX express to deliver, very difficult company to deal with. Ended up cancelling my order, and I’m refusing to buy from them as long as they use DX Express.
WoodUpp it self was really quick to ship my order, but as I had to cancel my order I don’t know anything about the quality of this product.
13 juin 2025
Avis spontané
Réponse de WoodUpp - United Kingdom
Hello, we do apologise for this on the behalf of our courier, we do use another courier and not DX express for our panels who also offer a great, fast service!
Great quality product, superb service
Great quality product, after ordering samples from a number of companies, WoodUpp stood out by a mile. Superb customer service, really quick and efficient correspondence from the moment I reached out. Would highly recommend!!
11 juin 2025
Avis spontané
Réponse de WoodUpp - United Kingdom
Thank you for your review David, we are so pleased you love our products ad service as much as we do!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.