The person on the other end of the phone seemed to go the extra mile to first make sure they had the parts we needed and arranged delivery of the items as quick as possible. 7
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Lisez les avis des autres
Bought a mains powered garden water feature. Instructions show cable with plug, no plug attached to cable. Spoke to customer services who told me they can’t supply with plug & to get an electrician!... Voir plus
Really helpful advice given by staff at local outlet (Whitminster). Price given was very competitive. Ordered online and soon had phone call to arrange delivery which was done within a couple of days... Voir plus
Quick reply to request, item ordered and delivered within 48 hrs by courier. Safe and secure delivery place. Excellent service.
À propos de l'entreprise
Écrit par l'entreprise
Founded over 30 years ago, World of Water quickly became one of the UK's leading water garden and Aquarium specialist. If you are looking to build a garden pond, water feature or even a koi pond World of Water can help with all the advice on all the equipment you will need including Pond Pumps, Filters, and Pond Liners. Planting a pond? Our stores have a large range of aquatic plants including water lilies, oxygenators, marginal, marsh and deep water plants as well as a large range of native plants from UK nurseries. Once the pond has settled, make a trip to World of Water for your pond fish, from the spring to autumn you find a massive range of pond fish including, hand picked Koi, Orfe, Goldfish, Tench, Shubunkins, Sarasa Comets and more. Most our stores also have a large aquarium department specializing in tropical fish and all the equipment including tanks, filters and the latest lighting. If marine is your thing we also have a few stores who have a dedicated marine section (please check our website for each stores range) Price Promise "We won't be beaten" we will happily beat any advertised price (excluding auction sites)
Coordonnées de contact
Hastings Raod, TN17 4PL, Cranbook, Royaume-Uni
- Mail Order 01580 243 333
- direct@worldofwater.com
- worldofwater.com
4,6
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 16 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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All went to plan
22 avril 2025
Réponse de World of Water Aquatic Centres
Thank you for leaving us a review. Have a great bank holiday weekend
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great bank holiday weekend.
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Enjoy your marginal pond plants. Have a great bank holiday weekend.
Great plants, great packaging
Great plants, great packaging
Really strong, well-developed plants, packaged perfectly to preserve them during transit. Already showing good growth after only four days.
22 avril 2025
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We are delighted to hear that the plants are enjoying their new home. Have a great bank holiday.
Very happy with my purchase
Very happy with my purchase. Healthy plants which are now thriving in my small pond. Would recommend World of Water...
22 avril 2025
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review and for your kind words. Have a great bank holiday weekend
Good quality plants well packaged
The plants arrived in excellent condition, nicely packaged.
21 avril 2025
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We hope you enjoy your new pond plants and the bank holiday weekend.
Good customer service service
Good customer service service. Helpful staff, now I have a great pond vac that suits me and my pond.
24 mars 2025
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review. We’re delighted we could help you find the most suitable pond vac for your needs. Have a great day.
Fast delivery packed well
24 mars 2025
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great weekend
Highly recommend them
Very quick and efficient service with product competitively priced and has exceeded expectations
24 mars 2025
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review and excellent feedback. Have a great weekend
Lido 200 tank and cabinet
Easy to order on line also for picking delivery day.
Only comment would be a bit more communication to do with delivery conformation would help to know that all gone through
23 mars 2025
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review and for the great feedback, we are always looking for ways to our improve service and appreciate your review.
Excellent customer service
Excellent customer service, prompt response to email and phone queries, friendly and helpful staff.
28 mars 2025
Avis spontané
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review and for your great feedback. Have a lovely weekend.
A first class service.
My order arrived on time and well packed. I found it easy to access the website and find the goods I wanted and at a good price. That's why I look at World of Waters web page's first.Thanks for the 1st class service. I will come back again when I need any thing for my pond
25 février 2025
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review and for your wonderful feedback. Have a great weekend.
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great weekend
Shame
Well pleased but when I bought at your shop near Watford I bought two different types with cheapest one free as you're offer but on line you cannot do this and that is a shame
25 février 2025
Réponse de World of Water Aquatic Centres
Thank you for leaving us a review. Some offers do vary between stores and online but most are the same. However we have noticed you have purchased a food order, mix and match, which is only available in store. Have a great weekend.
Good customer service …
Good customer service after a component of a fountain failed to work after a short period.
20 février 2025
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great evening.
Very sad no call back from the company…
Very sad no call back from the company bought a hamster who unfortunately chewed through the box before we got him home rang them as he’s not in the car he was only in the carry they supplied for short time poor little thing maybe you suggest a plastic carry, which I have now bought and gone to another company Poor poor customer service as a call back would have been appreciated as we were upset that he has escaped, please give out some better advice
20 février 2025
Avis spontané
Réponse de World of Water Aquatic Centres
Hello Michelle, we have spoken to the team at Blackpool and they have apologised for the misunderstanding. Please can you call the store at your convenience and ask to speak to Ben. Their number is 01772 684129.
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review. Have a great day 😀
Ordered item online
Ordered item online. Paid for it and it arrived when I was told it would.
I have purchased many items for my pond from World of Water Aquatic and can't recommend them enough.
16 janvier 2025
Avis spontané
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review and for your loyalty over the years shopping with us. Have a great day. 😀
5 star company - highly recommend!
Lots of choice, competitive prices and great customer service!
I wanted to purchase a ReadyScape for my tanks as I’m not the best at aquascaping. A quick google took me to World of Water, and their prices were to lowest of everyone. I purchased 2 ReadyScapes on the Wednesday afternoon and by Friday they were with me - exceptionally fast dispatch and delivery and the products arrived well-packaged and even better than expected! 10/10 would recommend 🙂
2 février 2025
Avis spontané
Réponse de World of Water Aquatic Centres
Thank you for leaving us a 5 star review and lovely feedback. We hope you enjoy readyscapes in your aquarium. 🐟😍
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