Worx UK Avis 

After sales service when one of their product is faulty is horrendous , no emails returned , massive wait on the customer service telephone them cuts out after ages waiting. Absolutely no way of making a complaint. Avoid buying these products

The prompt and pleasant response by the staff at the end of the phone

Had a problem within warranty with my mower.
They quickly replied and arranged pickup with new mower on its way.
Excellent Customer Service Team.

Treated myself to a electric mower awhile back.the mower decided not to work all of a sudden. Wasn't expecting much help from after sales team.From the first email to the last all I got was help,dates and a caring attitude. Its been awhile since I've had this much help from a big company.superb worx - keep up the great work

I own quite a few Worx tools, which started when I saw how good their leaf blower was, but I recently bought an extendable hedge trimmer to complement the range.
First time out and I lost the screw which holds the shoulder strap on and there was no chance of finding it amongst all the leaves.
No problem for Worx customer service who sent me one straight out at no charge.
That’s how it should be done!

I've had a few Worx tools for a few years and recently received terrific customer support after I broke a part. It was well outside of warranty (5+ years owned) and obviously my fault and nothing about the quality of the tool but the team at Worx could not have been more helpful.
I'm very pleased to be able to extend the life of a tool that's given great service and hopefully will for even longer.
It's so good to come across a company that value having a customer rather than just a sale. I'll certainly be looking at Worx as first choice for any purchases in the future.

WG629E Portable Power Cleaner became faulty (erratic output) 3 days past the 2 year warranty period (!). Contact with Worx entirely helpful and positive. Supplier invoice requested, together with a video clip of the malfuctioning item. This set the system in progress. Return of faulty item by courier at Worx expense. '629' model not in stock: upgrade to the bigger & better WG633E provided.
This is how to look after customers!

My Worx grass box became damaged and it is not possible to purchase a new one.
Contacted Worx who supplied a replacement free of charge.
Amazing and generous customer service in 2024

Don’t buy this for cleaning with the steel brush.

The brush wears out and whilst it’s easy to remove the wire brush from the plastic head, you can’t buy the replacement wire brush by itself.

I urge WORX to research sustainability.

I wish I could return the product and buy a ryobi.

Really really disappointed!

I have so many Worx tools which have all been great, decided to buy myself a new bigger worx lawnmower for my new house.

Opened and unpacked and setup, worked for 20 seconds or so then the motor started fluctuating, and won’t run properly.

Emailed 28/08 with all info and evidence - no reply

Emailed 9/9 with no reply

Called today 10/9 - on hold for an hour 20, no answer

Love the tools and these things happen but this customer service is absolutely shocking!

Bought the worx Landroid vision and it does not live up to expectations or the price point.
I’ve had the mower about 3 months now over summer and noticed quite a few issues, mainly:
1. It won’t traverse from zone 1 to zone 2 whilst in auto mode and therefore, means auto mode cannot be used.
2. It randomly spins in circles, tearing up grass and then runs out of battery - so it requires you to carry it back to its base.
3. There is no intelligence as to the mowing pattern meaning my lawn is left littered with random long patches of grass.

I have spoke to worx “support team” over several months to rectify this and they just request more information but have no solutions. There’s only so much time I can sit videoing the “auto mower” on their behalf before I get frustrated.

They’ve even admitted they are unable to resolve issue number 1.

I bought a circular saw from this company two years ago. Sadly I lost one of the flanges which holds the blade. I wrote an email, tried to use their bot assistant but no one has answered from the support dept. for a while now.
I am not sure you can get the parts and if so how, where and when as the customer care is less than satisfactory. They will ignore your request maybe because they can't be bothered to reply and find a solution. I am thinking of purchasing another circular saw elsewhere where the after sale is more competent and " existing" rather than wasting my time relying on these. My advise is to stay away and buy something that actually WorKs.

We have a small 4M2 lawn, and a lawnmower with a cable is a nuisance. So I bought a Worx WG730E cordless, which is compact, and a perfect fit for our lawn. I would have liked a lower setting than the lowest possible on the WG730E, but that’s another story. Anyway, the other day the switch lever broke, and Customer Service replaced it straight away, with no quibble. It arrived almost next day, almost before the grass needed cutting again! Great support from them.

I have many worx 20v tools and have all been good experiences ....but one of the more recent a 40v strimmer stopped working after just a few weeks ...

An email conversation with the warranty support team and they requested -after confirming a few details of purchase- that I return it and they provided courier prepaid label via email...

Once returned a replacement was promptly dispatched...and whole process took maybe a week

The ONLY issue that I had- that seems to have MAYBE affected a few other with negative experiences -is that the first email response was picked up by Hotmail and dropped into Spam folder ...this meant initially I did not see it and initially thought I was not getting a response....once I caught this the responses were generally measured in hours during core business day...

Absolutely waste of money !!!! Customer service not even responding to my email regarding guarantee! I bought WORX WX439 500W mini circular saw and used few times and it stoped working! for my small projects around my home ( not heavily used) i went to my local tool repair shop and they laughed because they wouldn't even touch that rubbish! Sorry Pal but we won't be able to get parts for this!. Sorry Worx but you are useless like my faulty circular saw !

I contacted Worx Customer Service after a pressure washer developed a fault. It was still under warranty and was replaced but I wanted to review the excellent service I received.

I appreciate I have a replacement, yet this doesn’t influence my view of the first class customer service from Worx. From the initial issue, call and email correspondence they really stepped up. This is not only appreciated but the way Worx’s handled this process has really impressed me. It will definitely make me look at their other product lines first when considering future purchases.

I have owned a Worx Battery Lawnmower for over two years.As a lady in her 80’s I found it very easy to use & so when I had intermittent problems with it I was very concerned. I contacted the Worx Customer Service as I had a three year guarantee & they couldn’t have been more helpful & within two weeks I received a replacement Mower with no quibble. Well done Worx.

Excellent after sales customer service.
I had a problem with the rechargeable batteries. Contacted the company, in which Emma dealt with the concern. She
Was efficient in her response and solved the problem in a professional manner.
Thank you.

Issues with a brand new hedge trimmer. Have completed their online contact form TWICE and still have received no response. Really surprised at the positive reviews given my experience.
WG286E - serial number ending 28825 of anyone monitoring from Worx.
Shocking

Customer Service I have received from Emma has been excellent. She understood the issue and dealt with it promptly and so efficiently. I hope the powers at be appreciate her because without a doubt I would have no hesitation in buying worxs products again.