Worx UK Avis 

Recently bought a lawnmower and strimmer. Early days but both seem to work ok. My concern is that I tried to register products on website but have had no confirmation. Then tried to contact Worx to check but can’t find contact tel no . Tried website contact tan no again no response nor reply. Very frustrating and annoying

The WORX WG173 is an excellent strimmer. However mine suddenly stopped working after 12 months. Contacted their customer services and received a very efficient response to my warranty claim. Collected and a replacement sent. Well pleased could not be better. Thank you WORX

Great Customer Service....had a problem with my WORX WG183E. Grass Trimmer (under warranty) . Free collection & return, brand new one with me within 10 days.... well pleased can't ask for more than that

Impeccable service from Emma at the Tier 3 Product and After Sales Team
A simple spares/replacement parts enquiry has led to full tool replacement under warranty (which I was unaware of).
Brilliant communication along the way.

Had an issue with the motor on my Battery powered grass strimmer/edger......and used the online form to contact Worx Customer Service to understand if there was a fix. Unfortunately there was not, so with massive thanks to Emma Smith in customer services she assisted me all the way to get a replacement and was always happy to give me info on the process, arrange collection and what options were available to me......If only all Customer Services depts. were as helpful!!!! Kudos to Emma @Worx.

I had a WORX lawnmower for 12 month which broke so I got on to the WORX product support team and they bent over backwards to help in every way they could. Absolutely fantastic. Thanks 👍

My Worx Strimmer Battery Charger failed, I contacted customer support who were very helpful, they replaced the charger very promptly, can’t ask for better than that. Thank you!

I needed a replacement part and the customer service team were so helpful and polite I really can’t fault anything about the service and would definitely recommend to everyone

The support service guy Sean Bean was amazing and not only answered by issue with ease but also gave me a solution solving the problem efficiently which was awesome. This reinforces my years of loyalty to your brand of Robotic lawn mowers and power tools that I have bought.
Thank you
Dr Neil Campbell

Great products, signed up for the newsletter to get 10 percent off the order.
The coupon revealed didnt work. Had to pay fullprice :(

I love worx, just wanted to mention this, i have mostly all their garden tools, drills, hydro pressure, so when my TRIMMER, WG186G after a couple of years, started to make strange noises, I called Worx CS team, Patrick, super helpful chap, no issues the unit was collected and a WG185 was provided. But, the good thing . on the wg186e I had all the corresponding attachments. Worx agreed to take them back and are providing e full refund to me. how good is this.
I was talking to Patrick, ,mentioned my wg252 extending hedge trimmer was not holding place while extended. he said no problem, it was collected last week, extending my replacement today.
Both items purchased 2022, so in warranty.
2023, I up graded my pressure washing to wg633 4.0. what a great piece of kit. washing my car, is no much easier. Bucket of hose. np. It take one 4.0 battery, in a plastic holder, the seal broke, it is vey thin. Tried to fix myself, but had problems, finding a seal skinny enough. just sent a pic to patrick, he said not to worry. it is covered, so at some point that will be replaced. I was concerned as water may get into the holder.
all in all, the Worx CS team in UK fab, nice and helpful. I highly recommend worx. Great Product. all in All Worx Work..

Took me all weekend trying to fix my email- unsuccessfully, took Jim less than 15 minutes to fix all devices. What a hero!
Don’t go anywhere else.

Got my worx stick vacuum cleaner last week. I love it. It's lightweight and so handy for the stairs and in the car. Love it!

Charger blew, contact workx via social media, sign posted to email customer service. Two emails later, a new charger had been dispatched.

Great products and service. Will continue to use them.

Bought quite a few tools from worx now, good range of tools, well made, easy to use, a useful and helpful group of followers on Facebook and an after sales service second to none.

I requested help in obtaining a part for my Worx Tool, in return I got exactly the part I needed and was told that it was free of charge as not available to purchase separately. I could not have asked or even expected such a quick response from the person I dealt with. I wish him (Patrick Sanders) and the company a huge thanks

Dear Ed,,
I got the replacement strimmer yesterday and all is well.Thanks very much for your excellent after sales service and aftercare,I am very impressed. I shall continue to recommend worx tools to all my friends,with the knowledge that the aftersales service,should there be problems,is as good as it is. best wishes,Paul Johnson

I had a battery charger that failed on 1 slot on the 2nd year.
Sent an email to the support team, it was replaced immeadiatly and completely resolved the problem.
Excellent Service.

I have been using Worx self propelled e mowers for several years. They are brilliant in operation, and when they cease to be so, Product Support comes to the rescue. I have had outstanding service and assistance from Product Support and cannot praise them enough

Excellent customer service, no quibbling no fuss, fast responses. Hats off to Patrick!