Worx UK Avis 

Fantastic Customer Service from Worx!
Discovered one of my batteries had failed two days inside the year anniversary of purchase. Left a note on the Worx service page, and a prompt reply on the morning of the next working day. After exchanging address details received a return voucher, and battery was forwarded back via Courier. Tuesday, email to say battery received at workshop, corrected and returned by courier and delivered by Thursday. Excellent service and turnaround, best of all a new spare battery too!
By far exceeded my expectation and gives great confidence in purchasing further Worx products

Incredible service
I love the products, had a small issue with a battery and charger
Sent an email
It was replied to in minutes
I answered a few queries
Replacement in the post
Truly a 5 star service

I have bought three of the cordless 20v products over the last 3 years and all of them have been found to be well made, and super effective at the task.
I own (so far):

Tyre pump
Vacuum
Hydroshot washer

I plugged my charger in the other day and it didn’t come on, I phoned warranty and dealt with Patrick S who was more than helpful and honest. They are sending me a new charger free of charge and I’m absolutely delighted and because of this I will definitely look at buying more of their products in future. 10/10

I bought a Worx battery Saw in May 2023 last year from Amazon in December this year 2024 I went to use it and it was not charging. So on the Amazon page it tells you to contact Worx direct so I did the guy Patrick said he would arrange DPD to collect it Friday no one came got in touch with Patrick again sorry will set it for the Monday no one came ! E mailed Patrick again 6 times my e mails returned can’t deliver! Got in touch with Amazon complained about service offered a refund but by time they got back to me DPD turned up and took the saw.that caused more mix up. Then last week Patrick send an E mail In reply to mine they have not received the saw so would I send him a photo of the collection ticket and the name of who signed for it. On Monday of this week 07th February they found it but he said sorry but as I had cancelled the collection twice !! I can’t say the words I used. So the replacement is being sent out end of this week or start of next. In fairness it was DPD who made an a… of it but this has been going on since the 12th January and the job I started has been unfinished since then. The saw was a replacement £164. for a corded one that stopped working and was out of warranty but I will never but one again and not on Line better to go to a shop in town . Badly handled all round will have to see if new one turns up ?? Just to reply to your comments that 1 star was unfair I did say that it’s was DPD that was at fault but your e mail to me last week was I cancelled the pick up twice I did not they did not turn up and I spent two full days in waiting for them. Then where I e mailed 6 times and could not get a reply due to them not being delivered ! Strange as I was using the same e mail I got through to you before but I have had to do the running to get answers when you should have been keeping me updated on what was happening if you had I would have given you a better rating

Over the last year or two have purchased many of WORX cordless tools and garden products. At any time that I have had an issue (there have been only two), Patrick, Ed and Emma have been wonderful in their support.
One of the issues was with a WX779E mower, which they replaced straight away, the other was with a pole saw where the chainsaw attachment had become a little loose, again they replaced it with no quibble.
It is on the strength of their customer support that I felt confident and went on to purchase a great many other WORX cordless products.
Patrick Sanders has also registered my gradual number of warranties without fail and has recently also further supported me on a technical issue.
Excellent staff, excellent attitude, excellent support. WORX have got it right. You really do need real communicative and understanding staff to offer customer service.
Not only have I gone on to make more WORX purchases based on the quality of product and customer service, but I have also told others about the products and the support...they have also bought WORX products. Can't say fairer than that!

I had a problem that I could not get the lance off my Worx Hydroshot purchased from Amazon January 2023. It was under warranty which I had registered. So I contacted support. My email was answered politely and promptly on the same day by Patrick.S. He offered advice on how to take off the lance, but it still would not come off. After supplying the requested information and invoice/receipt he escalated for a replacement to be sent out. Emma.S and Ed.B also, from the product & after sales team, arranged the replacement, and I had a new Hydroshot delivered before Christmas! Very happy with Worx team and my replacement. Thank you.

Purchased a Worx Leaf blower 4 years ago.
Used approximately 20 times over 4 years.
It was great when it worked but it gave up after
4 years .When I contacted Worx U.K.I was told
they no longer had spares for it as it was "!Old".
and was probably a pcb problem.Talk about a
"throw away society".

I found the people who dealt with my problem were very helpful, and did all that was expected from them.

Had an issue with a product which was new unused and out of warranty, by a family member and was given to me.. it never seemed to produce the correct pressure spray. So I explained that to after sales and they got me sorted out. Very grateful I would buy their products as required in the future

So very helpful I was amazed and so quick to respond , the part that I needed was with me in four days brilliant thank you for your support.

Great household tools
And great customer service, I own a couple of there tools, after my de#@[t drill failed I was looking for a new drill, so purchased a worx one, light and quiet powerful and battery lasted well, so after a few weeks of testing it purchased the, impact gun, circular saw, grinder, glue gun, car pump, vacuum....

Had an issue with my DIY electric chainsaw and contacted Worx UK. Spoke to Patrick who displayed a level of customer service that others should strive to achieve. From a simple request for parts to a full return to them for a Manufacturer's repair with no quibble is service that is exceptional.

I recently purchased a Worx hydro shot cordless pressure washer.
Within 2 months the charger failed I mentally prepared myself for a long drawn out telephone conversation to obtain a replacement.
On the day I spoke to Patrick Sanders who made the whole event a painless experience, Patrick was very professional, helpful and polite at all times.
I am extremely happy with the pressure washer and as this is the first Worx product I have purchased I will not hesitate to buy another based on todays customer service experience.
A big thank you to all concerned.

Without a doubt the best customer service I have ever had. I can’t explain how refreshing it is to have someone who cares about the company he works for enough to care about its customers.
Polite, professional, knowledgeable, proactive and I could go on.
Edward thank you very much indeed, I can’t extol the virtues of having you to the owners of your company enough.

There is no doubt that the Landroid Mowers are a great bit of machinery and are the future, I am sure. As someone with not a great deal of IT knowledge, initially, I was a bit daunted, but the support received from Sean was absolutely perfect. He translated the jargon into normal language, and after some very informative, pleasant, and helpful emails, we are now up and running, and I am so impressed with my Marx robot mower. And Sean, thank you for not making me feel like an idiot. I am sure you must have rolled your eyes when seeing my name come up..... thanks again.

Bought a worx leaf blower 6 months ago . It developed a hole in the casing . Must have been a piece of metal or stone that got lodged in the mechanism . Wasn’t sure if this would be covered so sent a picture to worx & if it wasn’t, I was going to maybe get a replacement casing.
Very quick response & they got a courier to pick up & supplied a new replacement blower very promptly under the guarantee 😊

I really like the ability to swap battery packs on these tools: I own a lawn-mower, a strimmer, and two hedge-cutters including the extensible one. The customer-service team dealt with a fault in my newest one with politeness and speed, and a replacement was sent very promptly. I can't fault the products or the service.

Bought a Worx pruner chain saw back in March, recently had an issue regarding the chain, contacted WORX, the couldn’t have done more for me, replaced the complete chain saw. Excellent service, thank you

I recently purchased a Worx WG583E leaf blower/vac/mulcher having been using their cordless lawn mower and grass trimmer for just over two years. The existing items have worked well, making it easier and quicker to keep the grass mown at my property.
The new unit initially performed well but unfortunately developed a fault which also caused the batteries to permanently lose their charge.
The customer service team at Worx have quickly resolved the problem, replacing both the unit and batteries.
I liked the proactive attitude of the team, keeping me informed of the actions being taken at each step of the process.
I already liked Worx tools but am now even more confident in buying their products knowing that they would be backed by a similar level of support and service.

The word hydroshot was a perfect carwashing solution as I can’t park near my house. So was dismayed when it stopped working. I was thoroughly impressed by Worx customer services who identified a manufacturing fault and offered a replacement despite being out of warranty.