Cheap product that doesn't work. Bought the fly catcher thing- the top keeps coming off, flies get caught and mangled (which stops the mechanism from working), and the whole thing ends up being a disg... Voir plus
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Lisez les avis des autres
I would highly recommend this company. I lost my tracking number and I reached out to them and they immediately responded with my number so I could track my product. When I received the strawberry mus... Voir plus
The strawberry, banana and carrot are super cute and the kiddos like playing with them, even the adults. I had a small issue with one of them, but George was very quick to reply and rectify the issue,... Voir plus
I ordered the infrared solar powered animal pest repellers.. Which stated there’s 100% moneyback guarantee no questions asked I paid $187 and they returned $87.92, also had to pay $11 to return.. I ha... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
The place to find the most affordable Home and Garden products. We promise good prices, fast shipping and great customer support.
Coordonnées de contact
Nikifor P. Konstantinov Str 7, 4400, Pazardzhik, Bulgarie
- +1 703 520 7785
- contact@wrapango.com
- wrapango.com
2,6
Bas
239 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Badly damaged box and contents
Badly damaged box and contents
Missing pieces: bait, instructions
Contacted Wrapango 3 days ago on their website - no response by them.
8 juillet 2023
Avis spontané
Réponse de Wrapango
Dear Gary,
I'm sorry to hear about your experience with us. We further checked our system and one of our agents did respond to both of your emails to us. Please let us know if you were able to see the replies. We would be more than glad to help you resolve this situation.
Please reach out to us at: contact@wrapango.com again, and we will make sure to get in touch with you immediately.
Rest assured, we will resolve your inquiry as quickly as possible.
Looking forward to hearing from you.
Best Regards,
Wrapango Customer Care Team
We have asked for a refund or unbroken…
We have asked for a refund or unbroken camera. Victor gives you the run around for weeks until the 30 day return policy is expired. We have asked to speak with a supervisor over three times and nothing.
22 juin 2023
Avis spontané
Réponse de Wrapango
Dear Kay,
We are truly sorry to hear about your experience with us.
We always work hard to resolve any issues, we do understand that there was an issue with your order. Our goal is to provide customers with 100% satisfaction.
We would like to resolve this, as quickly as possible, feel free to reach to us at: contact@wrapango.com
We are always available for you.
Best Regards,
Wrapango Customer Care Team
This “company” is a big scam
This “company” is a big scam. They sold me a Ultrasonic Cavitation Devic. Then the device stop working. I contacted Wrapango and sent them pictures and videos and they were giving me excuses and not solutions. I had enough of their BS and I file a dispute with PayPal and they gave me my money back. Don't trust these scammers. The device was $189.00 at Wrapango but you can get at $74.00 at Alliexpress.
7 mai 2023
Avis spontané
Réponse de Wrapango
Dear Elena,
We are really sorry to hear your experience with us has made you feel this way, we only ever want our customers to enjoy their shopping journey with us.
We are always available if you have any further questions or concerns.
Best Regards,
Wrapango Customer Care Team
Fly Trap Flop
I placed an order for a USB Electronic, The Worlds Best Silent Fly Trap on Wrapango, June 15, 2023, I received the product around June 22, 2023. This product did not come with any paper instructions, just what was on the back of the box and came with no fly attracting liquid. The box states to charge it, but also that you have to plug it in, even with it being plugged in it kept stopping and never caught a single fly. I gave it several tries over a period of 3 or 4 days, but every time I checked it it would not be working. I got on the website again to try to return it and get my money back, but it tells me this product is non-refundable/returnable. When you look at their return policy there is a whole list of items that they have determined to be non-returnable/refundable. An item like what I purchased should be returnable if it does not work. I would not recommend ordering anything from Wrapango.
11 juillet 2023
Avis spontané
Réponse de Wrapango
Dear Joey,
We are truly sorry to hear about your experience with us. Our goal is to ensure our customers are provided with the ultimate customer service.
We have further checked your case, and we will be more than glad to provide further clarification on our Policy. Moreover, we are pleased to offer you a replacement for the non-working device
Please don't hesitate to get in touch again with us at contact@wrapango.com
Best Regards,
Wrapango Customer Care Team.
Great Online Help
The electronics was as described. I was struggling to track the package and Wrapango helped me with daily communication until is arrived. Products worked as described.
8 juillet 2023
Avis spontané
Poor Customer Service
Order product on a Sunday morning, realized within a 2 hours it was a electric device and I needed a battery operated device. Notified company, got a response that changes or cancelation had to be within 1 hour. Was told to read their cancelation policy, in this policy it list all things that are non returnable. This list included every item they sell!
Poor company to do business with. I would not recommend at all.
9 juillet 2023
Avis spontané
Réponse de Wrapango
Dear Darlene,
We are truly sorry for the inconvenience caused with our Policy.
We would be more than glad to provide further clarification regarding it. Our goal is to be as much transparent as possible with all customers.
Please contact us at: contact@wrapango.com and we will make sure to quickly look into your case.
Best Regards,
Wrapango Customer Support Team.
Ordered a GE refrigerator filter
Ordered a GE refrigerator filter. Had a problem getting it within a 2 month period. Finally came. Gave it as a gift. Was just told it was installed and it leaks. Of course can’t return it’s been over the 30 days. Wrapango is a scam. Kept lying to me about delivery. Had a fake shipping info site. I believe they buy rejects from GE and sale them. DO NOT SHOP here.
29 juin 2023
Avis spontané
Réponse de Wrapango
Dear Eileen,
We are truly sorry to hear about your experience with us. Our goal is to ensure our customers are provided with the ultimate customer service.
We have further checked your case, and we will be more than glad to provide further clarification on our Policy regarding the refunds beyond the 30-day period.
Please don't hesitate to get in touch again with us. We are always here to assist.
Best Regards,
Wrapango Customer Care Team.
Scam company
This company is a scam. They false advertise their produce and send you junk. I send item back and I had to pay the $15 to return these fake plastic shoes that were supposed to be leather. Then they tried to get me to cancel my claim in paypal, I suppose to rip me off. So I escalated it up, now it's pending. If I could give this company a minus star, I would!!
2 juillet 2023
Avis spontané
Réponse de Wrapango
Hello Keith,
We apologize for any inconvenience caused with the return procedure. Our goal is to provide customers with transparency and satisfaction with our service.
We are sorry for your experience. We must adhere that our Policy, states the returns are with applicable fee. We did receive the return at our warehouse. Furthermore, we would like to resolve your issue and proceed with the refund on your order.
Feel free to reach us at: contact@wrapango.com
Best Regards,
Wrapango Customer Care Team
I purchased the Hydro Liquid Lawn…
I purchased the Hydro Liquid Lawn through this company. The product came to me damaged and I was not able to use it at all. The company will not replace the brocken item unless I pay for the replacement. It was horrible trying to speak to anyone. The company does not care at all about the customer they just want your money. Buyers shop elsewhere and save your time and money.
17 juin 2023
Avis spontané
Réponse de Wrapango
Dear Kim,
I'm really sorry to hear your experience with us has made you feel this way, we only ever want our customers to enjoy their shopping journey with us.
We always work hard to resolve any issues, we do understand that there was an issue with your order. We are glad to offer a replacement for you.
We would like to resolve this, as quickly as possible, feel free to reach to us at: contact@wrapango.com
We are always available for you.
Best Regards,
Wrapango Customer Care Team.
Is a scam people
Is a scam people, you can’t contact or return an item because the store is unavailable. I’ll contact my bank to get my money back!!
Scam! Scam! Scam alerts ‼️
Take your reply lies somewhere else, your team already said that they don’t take back opened packages. This package was received the same day I emailed you guys. So how do you expect one to view something without opening it? I’m I suppose to smell the package? Your description are all full of lies to deceive buyers. I still need my money for sending junk nonfunctional items!!
5 juillet 2023
Avis spontané
Réponse de Wrapango
Dear Ashley,
We are sorry to hear about your experience.
Currently, we have issues with our site. We apologize for any inconvenience caused. Our team is working on solving the issue as quickly as possible.
We would be glad to assist you with your request! Please contact us at: contact@wrapango.com and we will make sure to quickly look into your case.
Best Regards,
Wrapango Customer Support Team.
HORRIBLE!!
HORRIBLE!!! Big SCAM. Looking to return my purchase but the website is no longer available!! No responses from seller via email or facebook. I have reported this to PayPal for a full refund!!! BUYER BEWARE!!!!!! Will be reporting to Attorney General’s Office as well!
1 juillet 2023
Avis spontané
Réponse de Wrapango
Hello Doreen,
We are truly sorry for the inconvenience caused with our site.
Currently, we have issues with our site. We apologize for any inconvenience caused. Our team is working on solving the issue as quickly as possible.
We would be more than glad to further assist you with your inquiry! Please contact us at: contact@wrapango.com and we will make sure to quickly look into your case.
Best Regards,
Wrapango Customer Support Team.
I was not happy with the product that I…
I was not happy with the product that I received and they took it back and gave me a full refund. They even sent me a label for the return, so I didn't have to pay for the return shipping. Customer Service at this company is the best !!!
12 juin 2023
Avis spontané
Horrible!!!
First, when I ordered a device from them they said it couldn't be delivered? So they wanted me to pay for a redelivery!
I myself was able to find out who the delivery company was so I didn't have to pay. Once the device finally arrived it didn't work! I tried charging it and even bought a new battery for the remote part!
I requested to have a refund and no one will respond to my request!
DO NOT buy anything from this company!!!
3 juillet 2023
Avis spontané
Réponse de Wrapango
Hello Noel,
We're truly sorry to learn about your experience. Our ultimate goal is for our customers to have a complete satisfaction with our products. It sounds like we missed the mark this time, and for that, we're sorry.
We would be more than glad to resolve this issue with offering a replacement order for you. Please feel free to reach us at: contact@wrapango.com and we will make sure to provide you with satisfactory solution to your case.
Best Regards,
Wrapango Customer Care Team
So far so good
So far so good. I got my order I got the Japanese slimming patches. I'll check back to let you know how they work 😉
3 juillet 2023
Avis spontané
Réponse de Wrapango
Hey there,
We are happy to hear that everything went smooth with your order and delivery. We are excited to hear about your experience with our product.
Let us know if you have any questions regarding the product. Feel free to reach out to: contact@wrapango.com
We are always happy to assist. Thank you for your support.
Best Regards,
Wrapango Customer Care Team
DO NOT BUY FROM THEM!!! SCAM!!!
DO NOT BUY FROM THEM!!!! SCAM! They do not stand by their money back guarantee. I have kept all correspondence in writing and now I am taking legal action as well as a CC dispute. They owe me approx. 150.00. They are absolutely ridiculous. They asked me to take pictures, which I did (everything was sealed) and then they said bc the box was open they could not take it back. They are the ones that wanted pictures. I'm actually excited that hopefully the company will be shut down.
In addition to their response 7/23. The items were unused and unopened. Meaning still in original packaging and they know this as evidenced by the pictures that were sent to them. They will do anything to get out of their agreement. Like I said they are a fraudulent and unlawful company.
24 juin 2023
Avis spontané
Réponse de Wrapango
Dear Lori,
We are sorry to hear about your experience.
We acknowledge that our website states a "30-day money back guarantee - risk-free purchase"
under the product description. This guarantee applies to unused and unopened items within the specified timeframe.
Unfortunately, as the units were used, they fall outside the scope of our return policy.
We would be more than glad to answer any further questions you might have regarding our Policy. Feel free to contact us at: contact@wrapango.com
Best Regards,
Wrapango Customer Care Team
scam!
I ordered spy camera and received package without any instructions, what looks like a camera but it’s confusing how to use it and I was not able to use it. Contacted customer service, they did not try to help me with how to use it. When I requested the refund was told no refunds allowed on open packages.
This is a scam company, would not recommend.
29 juin 2023
Avis spontané
Réponse de Wrapango
Hello there,
We apologize for any inconvenience caused with the missing manual of your device. Our goal is to provide customers with products with the right description and directions on how to easily use them.
We are sorry for your experience. In light of this, we would be more than glad to further assist you with manual and help on how the device works. It is easy and you will love it.
Feel free to reach us at: contact@wrapango.com
Best Regards,
Wrapango Customer Care Team
Do Not Buy From This Company.
Do Not Buy From This Company.
I bought a fly catching device for $40 on Wrapango. The website was very persuasive with their marketing and VISIBLE reviews. I followed the instructions and placed their product in a high-traffic area of our fly problems. After 2 days of catching nothing, I reached out to the company about processing a return, and they recommended that I try using honey for bait with hot water in the under container. This also failed. I don't expect anything to work perfectly these days, but for a $40 fly trap to not catch anything in a week seemed a bit much. After contacting the company again, they said they do not accept returns on used products. I would caution ANYONE looking to buy from this company that what I purchased seemed very cheaply made and dis not function as advertised. Between their misleading marketing and inability to return a product that doesn't do what they say it does, I would invest my money elsewhere. I am a business owner and have worked in customer service for 20 years, and I RARELY leave bad reviews as a professional courtesy, but this company is ripping people off, and I hope this review helps some honest people out there save their money.
20 juin 2023
Avis spontané
Réponse de Wrapango
Hello Ben,
We are sincerely sorry to hear about your issue with our product.
Our return policy, which is designed to ensure the satisfaction and safety of all our customers, states that we cannot accept returns on used items. This policy is in place to maintain the quality and integrity of our products.
We would be more than glad to assist you further with replacing your device. Please contact us at: contact@wrapango.com
We look forward to resolving this matter for you and restoring your faith in us.
Best Regards,
Wrapango Team
They don't even rate 1 star! SCAM SCAM SCAM
They don't even rate 1 star! Purchased merchandise box was crused, packed poorly. Liquid from bottles leaked everywhere.Refuses to take product back and told me to mail the product which may or may not be a chemical directly to china. I would have to pay the return postage. Total scam. They photoshop the actual picture of the product to advertise false info. Google company many, many complaints!!!!
1 juin 2023
Avis spontané
Réponse de Wrapango
Hello Tracy,
We are sorry to hear about your experience with our product. Our goal is to provide customers with 100% satisfaction, and this time it looks we didn't manage to.
If you could, please provide us with your order details by reaching out to us at contact@wrapango.com or via our contact form, where you can choose the appropriate method of contact, we can investigate and address the issue promptly.
We would be glad to offer you a satisfactory solution for your case, so you have the best experience with us.
We look forward to hearing from you!
Best Regards,
Wrapango Customer Service Team
Way To Go, Wrapango!!
All of your products are very reasonably priced, and I have especially enjoyed, so far, the Deep Cleansing Foot Pads and Tea Tox tea bags. I add manuka honey and a few squeezes of fresh lemon. Delicious!!
22 juin 2023
Avis spontané
Réponse de Wrapango
Hey Debbie,
We are more that grateful to have you. Hearing that our customers are delighted with our service and products, puts a big smile on our face.
We hope we met all your expectations, and will be happy to have the chance to assist you in the future too.
Thank you again for your kind words. We remain available at anytime for questions.
Kind Regards,
Wrapango Customer Service Team.
I bought 4 animal pest repeller
I bought 4 animal pest repeller. Zero effect. Birds and squirrels everywhere
20 juin 2023
Avis spontané
Réponse de Wrapango
Hey Maryan,
We are sorry to hear that you have issues with our product. We completely understand your frustration. Our goal is to resolve every issue, and offer the best solution to our customers.
We kindly advise you to reach out to us on contact@wrapango.com so we can further assist you with your issue.
We would be more than glad to offer you a replacement if any of your devices appear to be faulty or not working.
Hope to hear from you soon.
Wrapango Team
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