Really poor website and customer service. Was bought a track day for Xmas which has turned out to be a bit of a nightmare trying to organise. My advice would be to go straight to the event provider /... Voir plus
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Lisez les avis des autres
The booking process had an unsafe link that neither google or Bing would open. the booking process is a complete faff and without the help of Dylan Tembe, Customer Support Advisor, i would have thro... Voir plus
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I had to re-arrange a trip booked for my husband’s 60th Birthday because I had broken my knee and this company made the whole process so easy and straightforward. A big shout out to Rosie Martin for h... Voir plus
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Dreadful, take your money so easily and make it very difficult to book anything. Then it gets cancelled and after waiting weeks for an exchange, told that we're now out of date and can't do anything.... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Experience Days make great gifts and even greater memories! Activity Superstore offer over 1000 gift experiences for everyone and for every occasion - Christmas, Birthdays, Valentine's, Mother's and Father's Day, or simply to enjoy a day out. Prices start from as little as £10, opt for a postal pack or select an EVoucher for delivery the same day. Vouchers are fully exchangeable plus we off no-hassle, free of charge refunds within 28 days.
Coordonnées de contact
High Street, CB10 1AR, Royaume-Uni
- www.activitysuperstore.com
2,8
Moyen
5 k avis
A répondu à 53 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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The booking process had an unsafe link…
The booking process had an unsafe link that neither google or Bing would open. the booking process is a complete faff and without the help of Dylan Tembe, Customer Support Advisor, i would have thrown the package in the bin and put it down to a bad company, the stars are for Dylan not the company .
16 avril 2026
Avis spontané
Réponse : Activity Superstore
We’re really sorry to hear about the issues you experienced with the booking process, particularly the concerns around the link.
Following your feedback, we’ve had the link reviewed and updated by our IT team to ensure it’s working correctly.
We’re glad Dylan was able to support you through the process, and we’ll be sure to pass on your kind words to him.
Yasmin
The Activity Superstore Team
Frustrating
Really poor website and customer service. Was bought a track day for Xmas which has turned out to be a bit of a nightmare trying to organise. My advice would be to go straight to the event provider / race track. Activity Superstore seems to be an unnecessary middleman/ broker. The product was also not as described when I contacted the even provider. Hidden fees for ‘premium’ cars, additional charges (higher than advertised) for weekend dates, and generally a different track day than what is described in the advert. I feel it’s all very misleading.
11 avril 2026
Avis spontané
Réponse : Activity Superstore
We’re really sorry to hear about your experience .We understand how frustrating it must have been trying to organise your track day, especially as it was a gift. We aim to make the booking process as smooth as possible, so we’re disappointed to hear we fell short on this occasion.
We’d really like the opportunity to help turn this around for you, please get in touch with our customer service team so we can assist further.
Yasmin
The Activity Superstore Team
I had to re-arrange a trip booked for the Sunborn Hotel, London.
I had to re-arrange a trip booked for my husband’s 60th Birthday because I had broken my knee and this company made the whole process so easy and straightforward. A big shout out to Rosie Martin for her fantastic customer service, she was so helpful.
14 avril 2026
Avis spontané
Réponse : Activity Superstore
Thank you for your lovely review. We’re sorry to hear about your injury and hope you’re recovering well.
We’re so pleased we could make rearranging your husband’s special trip easy, and Rosie will be delighted to hear your kind words.
Yasmin
The Activity Superstore Team
Avoid – Unhelpful Customer Service and No Flexibility
I’m very disappointed with my experience with this company.
I purchased a voucher in good faith, but was later told it had expired and could no longer be used. While the company points to their Terms & Conditions, the validity period was not made sufficiently clear or prominent at the time of purchase. As a result, I was left with a completely unusable product and no meaningful resolution.
What’s particularly frustrating is the lack of flexibility. Many other companies in this space are willing to extend validity periods or offer partial credit as a goodwill gesture. Here, I was told nothing could be done no extension, no refund and instead offered a 10% discount on a new purchase, which feels inadequate given the situation.
Customer service responses were polite but ultimately dismissive, relying heavily on policy rather than addressing the fairness of the situation. It gives the impression that once they have your money, there is very little support if something goes wrong.
Based on this experience, I would advise others to be extremely cautious and to carefully check all terms before purchasing. Unfortunately, I would not choose to use this company again.
I didn’t ask for a reply here. It’s interesting how quick you are to respond to reviews, yet my emails were ignored or handled poorly.
This just reinforces my point, you seem far more concerned about protecting your image and keeping the money than actually helping your customers.
Your response hasn’t changed anything.
13 avril 2026
Avis spontané
Réponse : Activity Superstore
As outlined in our Terms & Conditions, all vouchers are issued with a clearly defined validity period. In this case, the voucher had expired prior to your attempt to redeem it, which meant it was no longer eligible for use. Our Customer Service team reviewed your query carefully and provided guidance in line with these terms.
We do understand that this is frustrating, and while we always aim to support our customers where possible, we’re not able to extend or reinstate vouchers once they have expired. The goodwill discount offered was intended as a gesture to help you make a future booking, although we appreciate it may not have met your expectations.
Thank you again for your feedback, which has been noted and shared internally.
Yasmin
The Activity Superstore Team
The afternoon tea at revolution…
The afternoon tea at revolution Liverpool was excellent. It was from the boots gift days out voucher. I called and emailed to book in. The staff were helpful and friendly. Would go again
13 mars 2026
Avis spontané
Réponse : Activity Superstore
We’re so pleased to hear you had an excellent afternoon tea at Revolution Liverpool and that everything went smoothly using your voucher. We really appreciate you taking the time to share your experience!
Yasmin
The Activity Superstore Team
Start to Finish a great experience
Start to Finish a great experience. Easy to use website, with help on hand if needed. Enjoyed reviewing different venues to get a different experience.
Venue very welcoming. Accomodation clean and comfortable and relaxing atmosphere.
16 décembre 2025
Avis spontané
Réponse : Activity Superstore
We’re delighted to hear you had a great experience from start to finish. It’s wonderful to know you found the website easy to use and enjoyed exploring the different venues to find something unique.
Yasmin
The Activity Superstore Team
Great venue in Cambridge for champagne…
Great venue in Cambridge for champagne afternoon tea. Lovely staff- very helpful!
10 mars 2026
Avis spontané
Réponse : Activity Superstore
We’re so pleased to hear you enjoyed your champagne afternoon tea in Cambridge and that the staff made such a positive impression with their helpful service.
We really appreciate you taking the time to share your experience, and we hope to welcome you again for another special treat soon!
Yasmin
The Activity Superstore Team
Misleading and poor customer service
Title: Misleading “Spa Day” & Poor Complaint Handling
I purchased an “Indulgent Spa Day for Two” voucher through Boots and redeemed it at The Beautique Studio. Unfortunately, the experience did not match what was advertised.
The voucher described a spa day with 45-minute treatments each. However, the location was not a spa facility, which was disappointing and misleading given the description. In addition, we did not receive 45-minute treatments each — the total treatment time was significantly shorter, and even the beautician acknowledged this on the day.
Following the experience, I raised a complaint, but this was dismissed based solely on the supplier’s account, which I do not agree reflects what actually happened. My concerns were not properly investigated, and the response relied heavily on terms and conditions rather than addressing the core issue of the service not being delivered as described.
Overall, this was a disappointing experience, both in terms of the service itself and how the complaint was handled. I would recommend others carefully review what is actually included and where the experience takes place before purchasing.
30 janvier 2026
Avis spontané
Réponse : Activity Superstore
Following a full review by our Complaints Team, we have investigated the concerns raised with the supplier. They have advised that the experience was delivered in line with their offering and confirmed that you left the venue happy on the day.
We understand that this differs from your recollection, and we appreciate that this situation has been frustrating. However, based on the information provided during our investigation, this outcome represents our final position on the matter.
Yasmin
The Activity Superstore Team
I had a problem with booking the hotel
I had a problem with booking my gift experience and after completing the support form Maya and Rosie advised me of the solution. Great support. Thanks. John
7 avril 2026
Avis spontané
Réponse : Activity Superstore
We’re sorry to hear you initially had trouble booking your gift experience, but we’re so pleased that Maya and Rosie were able to help resolve things for you.
We’ll be sure to pass on your kind words, they’ll really appreciate it.
Yasmin
The Activity Superstore Team
A credit to your team
Without going into too much detail, this voucher meant a lot to me personally, and thanks to Dylan’s help I’m now able to go ahead and enjoy it. That genuinely means a lot.
Great service and a credit to the team.
7 avril 2026
Avis spontané
Réponse : Activity Superstore
We’re especially pleased to hear how much this voucher meant to you, and that Dylan was able to help make things right so you can enjoy it as intended. We’ll be sure to pass along your feedback to him, he’ll be delighted to hear it.
Thanks again for your support, and we hope you have a fantastic time enjoying your experience!
Yasmin
The Activity Superstore Team
Dreadful
Dreadful, take your money so easily and make it very difficult to book anything. Then it gets cancelled and after waiting weeks for an exchange, told that we're now out of date and can't do anything.
7 avril 2026
Avis spontané
Réponse : Activity Superstore
We understand how frustrating this must have been. This certainly isn’t the level of service we aim to provide.
We’d like to look into what happened with your booking and the cancellation, as well as why the exchange that couldn’t be processed in time. Please could you get in touch with us directly with your details so we can investigate and work towards a resolution for you?
Yasmin
The Activity Superstore Team
Very happy with the customer service…
Very happy with the customer service and how easy it was to both purchase and use the vouchers.
1 avril 2026
Avis spontané
Réponse : Activity Superstore
Your satisfaction is very important to us. Thank you for the 5 stars! ⭐⭐⭐⭐⭐
Yasmin
The Activity Superstore Team
They were really helpful and they…
They were really helpful and they sorted out my problem straight away which i was so grateful thankyou xx
30 mars 2026
Avis spontané
Réponse : Activity Superstore
We appreciate your review and are pleased you had a great experience. 🙏😊
Yasmin
The Activity Superstore Team
Réponse : Activity Superstore
We’d really like the opportunity to understand what’s gone wrong and see how we can help. Please feel free to get in touch with us directly so we can look into this further for you.
Yasmin
The Activity Superstore Team
Thank you Dylan for helping me out with…
Thank you Dylan for helping me out with my voucher and for your understanding. Very friendly and super efficient, really appreciate it!
Thank you
M
30 mars 2026
Avis spontané
Réponse : Activity Superstore
I’m so pleased to hear that Dylan was able to help and that you found him friendly and efficient. I’ll be sure to pass on your lovely comments to him.
We really appreciate you taking the time to share this!
Yasmin
The Activity Superstore Team
Great value treat for my daughter and…
Great value treat for my daughter and son-in-law. They can take it when they want and for one or two nights. What a brilliant present
24 mars 2026
Avis spontané
Réponse : Activity Superstore
Your satisfaction is our priority—thank you for the excellent review. ⭐💼
Yasmin
The Activity Superstore Team
Brilliant Service.
Initial order was misplaced by the post man. The company sent a replacement without any questions.
Erin from Customer services was exceptional and purely due to this, I would definitely order from them again.
My replacement arrived today and the quality of the product is very high and everything I could have asked for.
Initial delay in responding to Initial correspondence but once Erin got back to me, she was exceptional.
28 mars 2026
Avis spontané
Réponse : Activity Superstore
Thank you so much for your kind feedback.
I’m really sorry again for the initial issue with delivery and the delay in our first response, but I’m so pleased to hear that Erin was able to resolve this for you and provided such excellent service, we’ll be sure to pass on your lovely comments to her.
It’s great to know your replacement has arrived and that you’re happy with the quality. We really appreciate your patience and your support, and we hope you enjoy your purchase!
Yasmin
The Activity Superstore Team
Excellent customer service support
Due to my ongoing health issues I have had to extend my voucher several times. Customer service has always been sympathetic and understanding with this. Erin was very speedy with helping me today and I am hoping that my new medication will enable me to enjoy the driving experience.
27 mars 2026
Avis spontané
Réponse : Activity Superstore
We are sorry to hear about your ongoing health issues, but I’m really pleased to know our team has been able to support you during this time. I’ll be sure to pass your lovely comments on to Erin, she’ll be delighted to hear them.
We hope your new medication helps and that you’re able to enjoy your driving experience very soon. Wishing you all the best!
Yasmin
The Activity Superstore Team
Great Customer Service
I had a problem that I needed to be sorted and Katie took complete control of the issue and resolved it quickly to my satisfaction. I always think that the time to judge a company is when you have an issue and how they respond to it. Katie was excellent and went the extra mile to get the outcome I wanted. Thank you so much.
26 mars 2026
Avis spontané
Réponse : Activity Superstore
I’m really pleased to hear that Katie was able to resolve your issue quickly and to your satisfaction. You’re absolutely right, how things are handled when something goes wrong really matters, and it’s great to know Katie delivered such a positive experience.
I’ll be sure to pass on your lovely comments to her. Thank you again for taking the time to share this!
Yasmin
The Activity Superstore Team
Great service
We had an issue with letting our voucher expire, but Lauren was great in helping us out and extending it out a little further. We look forward to choosing an exciting experiance.
27 mars 2026
Avis spontané
Réponse : Activity Superstore
Thank you for your lovely feedback.I’m really pleased to hear that Lauren was able to help and get your voucher extended. I’ll be sure to pass on your kind comments to her.
We hope you enjoy choosing your experience and have a fantastic time!
Yasmin
The Activity Superstore Team
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