8 April, Heathrow airport to Walthamstow. Addison Lee's driver Hamid went above the call of duty when he noticed that I was desperate to get hold of my husband in NZ. My esim was not working when I ar... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We booked multiple cabs for two days going into London and across London and it was the best service ever—everything was so smooth. Every ride was pleasant, chauffeurs were great and their cabs are c... Voir plus
L'entreprise a répondu
A big shout out to ‘Simon’ at Addison Lee cabs for rescuing us at the O2 last night as our pre booked Bolt Driver not only failed to show but cancelled at pick up time. The Tube strike caused carnage... Voir plus
L'entreprise a répondu
There was a delay in our flight arriving from Jeddah,therefore the original Addison Lee driver was unable to pick us up from Heathrow. When we ranf Addison Lee upon arriving the message we receive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Coordonnées de contact
Royaume-Uni
- www.addisonlee.com
4,6
Excellent
8 k avis
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Respectable and reliable
Addison Lee is a respectable, reliable taxi service and the drivers are always helpful and kind.
30 mars 2026
Réponse : Addison Lee
Good morning Jane,
Thank you for taking the time to leave this wonderful feedback regarding the service we provide.
It is very good to hear that we have met your high expectations as we are committed to providing exceptional service, we look forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
Réponse : Addison Lee
Good morning,
We appreciate you taking the time to leave this valuable feedback on our driver and we will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider, it means a lot to us and we look forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
Réponse : Addison Lee
Good morning Anna,
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
We appreciate you taking the time to leave this feedback.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind regards,
Mandy
Customer Experience Advisor
Excellent Service
Pick up and drop off both ways very good especially the return journey driver very professional even got a bottle of water for myself and my wife thanks
24 mars 2026
Réponse : Addison Lee
Good morning Kevin,
Thank you for sharing your positive feedback about our drivers.
Your comments will be shared with our Driver Management team so that they can be recognised for their outstanding work.
We appreciate you taking the time to provide us with your valuable feedback and look forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
Réponse : Addison Lee
Hi Adolfo,
Thank you so much for the 5 stars!
Jenny
Customer Experience
Réponse : Addison Lee
Good Morning Valdas,
We appreciate you taking the time to leave us a review.
We're so happy to hear that you found our driver friendly and helpful!
Kind regards,
Amy
Customer Experience
Very helpful driver
30 mars 2026
Réponse : Addison Lee
Good Morning Richard,
We appreciate you sharing your experience with us.
We are so glad to hear that our driver was helpful for you.
Kind regards,
Amy
Customer Experience
Driver was excellent
Driver was excellent, kindness, polite, punctual and helpful. Also took a route that only locals know, with no satnav!
I responded to the original text asking for feedback, giving a similar response. But I have been hassled with emails and texts asking for a review ever since! Please stop!
30 mars 2026
Réponse : Addison Lee
Good Morning Millie,
We appreciate your feedback on the driver's excellent service.
We apologise for the excessive review request messages. We'll investigate why these continued after your initial response and ensure they stop.
Thank you for bringing this to our attention.
Kind regards,
Amy
Customer Experience
Réponse : Addison Lee
Good Morning Gina,
We appreciate you sharing your experience.
We're so glad the driver was punctual, careful, and courteous for your journey with us.
Kind regards,
Amy
Customer Experience
The driver was very polite and helpful…
The driver was very polite and helpful towards my dad's need.
30 mars 2026
Réponse : Addison Lee
Good Morning Yvone,
We appreciate you sharing your experience.
We're happy to hear that the driver was polite and accommodating.
Thank you for the 5-star review.
Kind regards,
Amy
Customer Experience
Prompt and courteous service.
30 mars 2026
Réponse : Addison Lee
Good Morning Susan,
We appreciate you sharing your experience; we are so happy to hear our service was prompt and courteous for you!
Kind regards,
Amy
Customer Experience
On time and very help ful
30 mars 2026
Réponse : Addison Lee
Good Morning Frank,
Thank you for sharing your experience with us.
We are so glad to hear that our service was punctual and helpful.
Kind regards,
Amy
Customer Experience
Réponse : Addison Lee
Good Morning Geoff,
We appreciate you sharing your feedback.
We're so glad you were happy with the driver, the car and our punctual arrival.
Kind regards,
Amy
Customer Experience
Always reliable
30 mars 2026
Réponse : Addison Lee
Hi Tony
Thanks so much for the rating.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Excellent service
Driver was very polite and friendly and drove well. The vehicle was clean and comfortable
30 mars 2026
Réponse : Addison Lee
Hi Stephen,
We appreciate you taking the time to share your experience. We're happy to hear that our driver was polite and drove well, and that the vehicle was clean and comfortable.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Driver was on time and professional
Driver was on time, in fact slightly early which was great. Driver was also very professional and courteous..
30 mars 2026
Réponse : Addison Lee
Good afternoon Rose,
Thank you for your review.
We are glad the driver was professional and courteous and hope to see you again soon.
Kind Regards,
Linda
Customer Experience Advisor
Comfortable and effecient
30 mars 2026
Réponse : Addison Lee
Hi Jane,
We are delighted to receive your amazing feedback on our service and appreciate the time you took to share your thoughts with us.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to serving you again.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Réponse : Addison Lee
Hi Neil,
We appreciate you sharing your experience! We are so glad to hear that our driver was friendly and punctual for your journey.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Réponse : Addison Lee
Hi
We're happy to hear that the driver was on time and courteous, and that your journey was smooth. Thank you for your positive feedback; we appreciate it.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Réponse : Addison Lee
Good afternoon Sophia,
We appreciate you sharing your thoughts. We're happy you had a pleasant experience with a clean vehicle and a courteous driver.
Thank you!
Kind Regards,
Linda
Customer Experience Advisor
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