8 April, Heathrow airport to Walthamstow. Addison Lee's driver Hamid went above the call of duty when he noticed that I was desperate to get hold of my husband in NZ. My esim was not working when I ar... Voir plus
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Lisez les avis des autres
We booked multiple cabs for two days going into London and across London and it was the best service ever—everything was so smooth. Every ride was pleasant, chauffeurs were great and their cabs are c... Voir plus
L'entreprise a répondu
A big shout out to ‘Simon’ at Addison Lee cabs for rescuing us at the O2 last night as our pre booked Bolt Driver not only failed to show but cancelled at pick up time. The Tube strike caused carnage... Voir plus
L'entreprise a répondu
There was a delay in our flight arriving from Jeddah,therefore the original Addison Lee driver was unable to pick us up from Heathrow. When we ranf Addison Lee upon arriving the message we receive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Coordonnées de contact
Royaume-Uni
- www.addisonlee.com
4,6
Excellent
8 k avis
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Réponse : Addison Lee
Good afternoon Fiona,
We're happy to hear that you found our driver so pleasant. Thank you for sharing your positive experience with us; we appreciate it.
Kind Regards,
Linda
Customer Experience Advisor
Réponse : Addison Lee
Hi Susie,
We're happy to hear that you appreciate our punctuality and communication. We value your feedback and are glad you enjoyed your experience with us. Thanks!
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Réponse : Addison Lee
Hi Adam,
We're so happy our driver was professional and provided you with great service. Thank you for sharing your positive experience with us!
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Réponse : Addison Lee
Good Afternoon Charles,
We appreciate you sharing your experience.
We're happy you found our service punctual and the car good.
It's great to hear the driver was calm and careful in heavy traffic.
Kind regards,
Amy
Customer Experience
Very helpful and efficient driver
Very helpful and efficient driver. Happy to help with putting the things we were transporting in the car. Took quickest route - positive experience all round. Also good to know cost up-front, and received the invoice promptly - easy and efficient booking system.
30 mars 2026
Réponse : Addison Lee
Good afternoon Julie,
Thank you for taking the time to share your experience with us.
We are delighted to hear that we have met your expectations.
Thank you for choosing Addison Lee as your service provider.
Kind Regards,
Arifah
Customer Experience
Réponse : Addison Lee
Hi ,
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our service satisfactory and the driver friendly. We look forward to serving you again.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Réponse : Addison Lee
Good Afternoon Nona,
We appreciate you sharing your experience.
We're so happy to hear that you found the driver to be kind, helpful, courteous, and a real gentleman.
Kind regards,
Amy
Customer Experience
Reliable Executive car service
Driver turned up in good time on the outward and return journeys. We had two separate VIPS travelling so was essential all went without a hitch, which it did!
17 mars 2026
Réponse : Addison Lee
Hi Nimi,
We're glad to hear that our drivers were on time for both journeys. It's great to know that the service met your needs for transporting VIPs without any issues. Thank you for your positive feedback.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Réponse : Addison Lee
Good afternoon Andrew,
Thank you for the amazing 5* rating and review.
We appreciate you sharing your thoughts on our service and look forward to welcoming you again.
Kind Regards,
Arifah
Customer Experience
Nice driver
Nice driver, on time, happy to wait when I called to let him know I was running a little late no fuss.
30 mars 2026
Réponse : Addison Lee
Hi Grace,
We appreciate you sharing your experience. We're so glad to hear that you had a pleasant driver, prompt service and that they happily accommodated your delay without any issues.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Réponse : Addison Lee
Good Afternoon Sohil,
We're happy to hear that your arrival at the location was efficient, and you were able to park without any issues.
Thank you for your positive feedback!
Kind regards,
Amy
Customer Experience
Réponse : Addison Lee
Good afternoon Grant,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind Regards,
Arifah
Customer Experience
Nice drivers good all round
Nice drivers good all round, they all offer a great good service
You also have a good driver who is a DJ Wow.
30 mars 2026
Réponse : Addison Lee
Good morning Janet,
Thank you for taking the time to leave this 5 star review, we appreciate you sharing your thoughts with us.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we have met your high expectations.
Kind regards,
Mandy
Customer Experience
Réponse : Addison Lee
Good morning Jo,
Thank you for sharing your positive feedback about one of our drivers.
Your comments have been shared with our Driver Management team so that they can be recognised for their outstanding work.
We appreciate you taking the time to provide us with your valuable feedback.
Kind regards,
Mandy
Customer Experience
Driver was a bit rude
Driver was a bit rude. Acted as if I was interrupting their Sunday. Booked the cycle transport and he was indignant that I would be moving more than just myself.
30 mars 2026
Réponse : Addison Lee
Dear Kevin,
We regret that the service did not meet expectations .
Could you please email the details to Customer.relations@addisonlee.com [Customer.relations@addisonlee.com] so that it can be fully investigated for you?
Kind Regards,
Shellie
Customer Experience
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Fantastic customer service
20 novembre 2025
Réponse : Addison Lee
Hi Tk,
Thanks so much for the rating.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Great experience
Picked up from arrivals as arranged, short walk to car - which was immaculate inside and out. Driver assisted with luggage both at the airport and on arrival home. He was polite, pleasant and the journey home was great
30 mars 2026
Réponse : Addison Lee
Good morning Shona,
We're happy the pickup from arrivals went smoothly and the car was immaculate.
We appreciate your comments regarding the driver's assistance with luggage and his pleasant demeanor.
Thank you.
Kind Regards,
Linda
Customer Experience Advisor
Cab journeys are quick at that time of…
Cab journeys are quick at that time of night comfortable and warm/relaxing.
30 mars 2026
Réponse : Addison Lee
Hi Samuel,
We're happy to hear that you found our cab journeys quick, comfortable, and relaxing during that time of night. Thank you for your positive feedback; we appreciate it!
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
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The service is generally good but a…
The service is generally good but a little unpredictable as sometimes the drivers arrive later than scheduled. However the drivers are friendly and helpful
30 mars 2026
Réponse : Addison Lee
Dear Alice,
We appreciate your feedback. We're happy to hear that you find our service generally good and our drivers friendly.
Kind Regards,
Shellie
Customer Experience
A yellow and black logo Description automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMzE2MDQ3LCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.NTQJWavNSVnzti70nLtumB7YS3pe6OvcFB16FmR3R24]https://www.addisonlee.com/
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Réponse : Addison Lee
Dear Edna
We appreciate your feedback and are happy you found our drivers and service to be good during your experience with us.
Kind Regards,
Shellie
Customer Experience
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