8 April, Heathrow airport to Walthamstow. Addison Lee's driver Hamid went above the call of duty when he noticed that I was desperate to get hold of my husband in NZ. My esim was not working when I ar... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
We booked multiple cabs for two days going into London and across London and it was the best service ever—everything was so smooth. Every ride was pleasant, chauffeurs were great and their cabs are c... Voir plus
L'entreprise a répondu
A big shout out to ‘Simon’ at Addison Lee cabs for rescuing us at the O2 last night as our pre booked Bolt Driver not only failed to show but cancelled at pick up time. The Tube strike caused carnage... Voir plus
L'entreprise a répondu
There was a delay in our flight arriving from Jeddah,therefore the original Addison Lee driver was unable to pick us up from Heathrow. When we ranf Addison Lee upon arriving the message we receive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Coordonnées de contact
Royaume-Uni
- www.addisonlee.com
4,6
Excellent
8 k avis
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Very good car
Very good car, polite driver, was waiting for me at the airport and delivered me home in good time.
30 mars 2026
Réponse : Addison Lee
Dear Peter,
We're happy you had a great experience. It's wonderful to hear that you appreciated the car, the driver's politeness, and the prompt airport pickup and safe journey home. Thank you for your positive feedback.
Kind Regards,
Shellie
Customer Experience
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Réponse : Addison Lee
Dear Bernadine,
We're happy to hear that our staff was professional and punctual. Thank you for your positive feedback; we appreciate it very much.
Kind Regards,
Shellie
Customer Experience
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Réponse : Addison Lee
Good Afternoon,
We're happy to hear that you found our service great and your journey comfortable.
We appreciate you mentioning our on-time arrival and thank you for your feedback.
Kind regards,
Amy
Customer Experience
Reliable Driver
Right from the meeting point a very happy friendly driver who carried out a good conversation all the way on the drive to my home.
19 mars 2026
Réponse : Addison Lee
Good afternoon Holland,
Thank you for sharing your positive feedback about one of our drivers.
Your comments will be shared with our Driver Management team so that they can be recognised for their outstanding work.
We really appreciate you taking the time to provide us with your valuable feedback.
Kind regards,
Mandy
Customer Experience Advisor
Réponse : Addison Lee
Good afternoon,
Thank you for taking the time to rate our services.
We appreciate the 5* review and we are so glad to hear you find us professional and personable.
Thank you for choosing Addison Lee as your service provider.
Kind Regards
Meg
Customer Experience Advisor
Great Driver, Great Service
The driver provided a great service and was very patient and accommodating.
16 mars 2026
Réponse : Addison Lee
Good Afternoon,
Thank you for taking the time to rate our service.
We appreciate the 5* review and your kind words regarding our driver.
Thank you for choosing Addison Lee as your service provider.
Kind Regards
Meg
Customer Experience Advisor
Always my number one
Always my number one go to when I need reliable transport. Never let me down. 20 years plus now.
16 février 2026
Réponse : Addison Lee
Good afternoon Steve,
We are thrilled to receive your amazing feedback on our service and appreciate the time you took to share your thoughts with us.
At Addison Lee, we are committed to providing exceptional service and we are pleased to hear that we keep meeting with your high expectations.
Thank you for choosing Addison Lee as your service provider and we look forward to seeing you again.
Kind regards,
Mandy
Customer Experience Advisor
The driver appeared on time and took me…
The driver appeared on time and took me to the terminal swiftly with no fuss. The price was average for the service.
30 mars 2026
Réponse : Addison Lee
Good morning Douglas,
Thank you for taking the time to leave this feedback, we appreciate the time spent in sharing your thoughts with us.
We are glad to hear you had a great experience with your driver and we look forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
As usual
As usual, you were efficient and the drivers were polite and helpful to my wife who is in a wheelchair.
Your cars are comfortable and a pleasure to ride in.
30 mars 2026
Réponse : Addison Lee
Good Morning Graham,
We appreciate you sharing your feedback.
We're happy to hear that you found our service efficient and the drivers polite and helpful.
It's great to know you find our cars comfortable and a pleasure to ride in.
Kind regards,
Amy
Customer Experience
Réponse : Addison Lee
Good Morning Annie,
We appreciate you sharing your experience with us.
We are so glad you found our service excellent and the driver professional.
Kind regards,
Amy
Customer Experience
Excellent drivers and comfortable cars
22 mars 2026
Réponse : Addison Lee
Good Morning John,
We appreciate you sharing your experience!
We're so glad you found our cars comfortable and that you appreciated our excellent drivers.
Kind regards,
Amy
Customer Experience
Réponse : Addison Lee
Good Morning Tony,
We appreciate you taking the time to share your positive experience.
We're happy to hear our drivers were efficient, polite, and helpful, and we look forward to serving you again.
Kind regards,
Amy
Customer Experience
Most of the time AL drivers are good.
30 mars 2026
Réponse : Addison Lee
Good Morning Sarah,
We appreciate your feedback and are happy to hear that our drivers provide you with a good experience.
Thank you for sharing.
Kind regards,
Amy
Customer Experience
Good drive
Punctual. Chose a good route avoiding delays where possible. Courteous. Booking was easy and amendments made smoothly.
30 mars 2026
Réponse : Addison Lee
Good Morning Ian,
We're happy to hear that your experience was so positive!
It's great to know that you found our service punctual and courteous, and that booking and amendments were easy.
Thank you for your feedback.
Kind regards,
Amy
Customer Experience
On time and helpful and polite
17 mars 2026
Réponse : Addison Lee
Good Morning,
We appreciate you taking the time to share your experience; we are so happy our service was punctual, helpful, and courteous for you!
Kind regards,
Amy
Customer Experience
Great smooth drive home
30 mars 2026
Réponse : Addison Lee
Good Morning Andrew,
We're glad you enjoyed your experience.
Thank you for letting us know that your drive was smooth.
Kind regards,
Amy
Customer Experience
Prompt arrival of chauffeur
Prompt arrival of chauffeur. Polite and helpful driver. Clean car. Highly recommend
30 mars 2026
Réponse : Addison Lee
Good Morning,
We're happy to hear that you were pleased with our chauffeur's promptness, helpfulness, and the cleanliness of the car.
Thank you for your recommendation!
Kind regards,
Amy
Customer Experience
Réponse : Addison Lee
Good Morning Richard,
We're happy to hear that you found our service punctual, friendly, and comfortable!
We appreciate your positive feedback and are so glad you enjoyed your experience.
Kind regards,
Amy
Customer Experience
Réponse : Addison Lee
Good Morning,
We appreciate you taking the time to share your positive experience.
We're glad you value the reliable quality that we aim to provide with our service.
Kind regards,
Amy
Customer Experience
Excellent service
Met us on time. Helpful with luggage. Very pleasant to deal with.
Above all a very safe driver.
30 mars 2026
Réponse : Addison Lee
Good Morning John,
We're happy to hear that you found our service punctual and helpful, and that you felt safe during the ride.
Thank you for your positive feedback!
Kind regards,
Amy
Customer Experience
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