8 April, Heathrow airport to Walthamstow. Addison Lee's driver Hamid went above the call of duty when he noticed that I was desperate to get hold of my husband in NZ. My esim was not working when I ar... Voir plus
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Lisez les avis des autres
We booked multiple cabs for two days going into London and across London and it was the best service ever—everything was so smooth. Every ride was pleasant, chauffeurs were great and their cabs are c... Voir plus
L'entreprise a répondu
A big shout out to ‘Simon’ at Addison Lee cabs for rescuing us at the O2 last night as our pre booked Bolt Driver not only failed to show but cancelled at pick up time. The Tube strike caused carnage... Voir plus
L'entreprise a répondu
There was a delay in our flight arriving from Jeddah,therefore the original Addison Lee driver was unable to pick us up from Heathrow. When we ranf Addison Lee upon arriving the message we receive... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Coordonnées de contact
Royaume-Uni
- www.addisonlee.com
4,6
Excellent
8 k avis
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friendly drivers cars very clean
30 mars 2026
Réponse : Addison Lee
Good Morning Christopher,
We appreciate you taking the time to leave us this great review!
We're so glad to hear you found our drivers friendly and cars clean.
Kind regards,
Amy
Customer Experience
Réponse : Addison Lee
Good Morning,
We're happy to hear that our service met your expectations regarding punctuality and a quiet atmosphere.
Thank you for your positive feedback!
Kind regards,
Amy
Customer Experience
Réponse : Addison Lee
Good afternoon Bogdan,
Thank you for taking the time to leave this wonderful feedback on our service and prices.
We are thrilled to receive this 5 star review and appreciate you taking a moment to share your thoughts with us.
Kind regards,
Mandy
Customer Experience Advisor
I was charged waiting time even though…
I was charged waiting time even though I was waiting at the designated spot for over 10 minutes. I don't appreciate sneaky incorrect charges. If but for that I would award 4 stars.
30 mars 2026
Réponse : Addison Lee
Good afternoon Sheri,
We appreciate you taking the time to leave this feedback.
I am very sorry to hear you were kept waiting and you have been charged an unexpected fee, this does not sound right.
Could you please email the details to Customer.relations@addisonlee.com [Customer.relations@addisonlee.com] so that it can be fully investigated for you?
Kind regards,
Mandy
Customer Experience Advisor
Good driver
30 mars 2026
Réponse : Addison Lee
Hi Anthony,
We are grateful for your valuable feedback on our driver and will definitely share it with them to acknowledge their exceptional work.
Thank you for choosing Addison Lee as your service provider and your positive feedback, it means a lot to us.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Réponse : Addison Lee
Hi Marrioma,
We're happy to hear that your ride to LHR was smooth and that you found the electronic tipping convenient. Thank you for your positive feedback!
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Fully informed on the app when car…
Fully informed on the app when car arriving. Nice smooth drive
30 mars 2026
Réponse : Addison Lee
Hi Gary,
We're happy to hear that you were fully informed about your car's arrival and that you enjoyed the smooth ride. Thank you for your positive feedback; we appreciate it.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Decay
Lateness, cars not well kept. Sometimes attitude from drivers. Addison Lee is no longer what it used to be, sadly.
30 mars 2026
Réponse : Addison Lee
Hi Antonio,
We appreciate your feedback and are sorry to hear about the issues with lateness, car conditions, and driver attitudes. We'll address these concerns to improve our service.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Lack of communication
No hassle pre-booking and reasonably priced.
However, I received no communication from the driver or Addison Lee on the day to where the driver would be located. After contacting the general helpline, I was then able to locate the driver. Unfortunately, this meant a waiting time fee had been applied to my invoice.
I tried downloading the app in advance (which has a driver tracking service), however I was unable to link up to pre-existing bookings, meaning this service was unavailable.
This experience added extra stress and expense to an already daunting hospital appointment. I will choose an alternative provider in the future.
30 mars 2026
Avis spontané
Réponse : Addison Lee
Good afternoon Adam,
I am glad to hear you found our service reasonably priced and you had no hassle pre-booking.
However, we are sorry to hear an unexpected additional waiting time fee was added and that you were unable to track your driver.
Please email Customer.relations@addisonlee.com [Customer.relations@addisonlee.com] if you would like us to conduct a full investigation into your booking.
Kind regards,
Mandy
Customer Experience Advisor
Driver was punctual
Driver was punctual, friendly and polite. Car was clean, ride home was smooth, fast and pleasurable
30 mars 2026
Réponse : Addison Lee
Good afternoon John,
Thank you for sharing your positive feedback about one of our drivers and glad to hear your journey with us was fast and pleasurable.
Your comments have been shared with our Driver Management team so that they can be recognised for their outstanding work.
We appreciate you taking the time to provide us with your valuable feedback.
Kind regards,
Mandy
Customer Experience Advisor
Réponse : Addison Lee
Good afternoon Laura,
We are glad to hear you received a great service as we are committed to providing exceptional service.
Thank you for taking the time to share your positive feedback, we are pleased to hear we have met your high expectations and look forward to seeing you again soon.
Kind regards,
Mandy
Customer Experience Advisor
Réponse : Addison Lee
Hi Tim,
We're happy to hear that our early call service met your needs. We appreciate your positive feedback regarding our team's helpfulness and friendliness.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Réponse : Addison Lee
Good Afternoon
Thank you for taking the time to rate our service.
We appreciate the 5* review and your kind words.
Thank you for choosing Addison Lee as your service provider.
Kind Regards, Meg, Customer Experience Advisor
At LHR wrong size vehicle was sent…
At LHR wrong size vehicle was sent initially but within 10 minutes an appropriate vehicle was sent. Appreciated the fast response to correct error.
30 mars 2026
Réponse : Addison Lee
Good Afternoon,
Thank you for taking the time to rate our service.
We appreciate the honest review and your kind words.
If you'd like to discuss the error and delay, please email us on customer.relations@addisonlee.com
Thank you for choosing Addison Lee as your service provider.
Kind Regards
Meg
Customer Experience Advisor
Drivers who take me to the airport…
Drivers who take me to the airport always arrive on time and are courteous and helpful.
In the summer though drivers that pick up from our office in the City for our company cricket games are often late and do not always tell us when they are parked for the pick-up .. however the end of evening pick ups from grounds in Barnes, Dulwich and Wandsworth are always on time and are flexible.
30 mars 2026
Réponse : Addison Lee
Hi Guy,
We appreciate you sharing your experiences.
We're happy to hear that airport trips are consistently positive.
We'll look into the punctuality and communication issues with the summer cricket game transportation from the office.
It's good to know the evening pickups from the grounds are reliable.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Car arrived promptly and driver made…
Car arrived promptly and driver made effort to locate correct entrance st pickup.
I'm currently using elbow crutches after some leg surgery...interesting how some drivers get out to help open passenger door, offer to move front seats forward to create leg room. Passenger awareness key to service, not just the drive.
30 mars 2026
Réponse : Addison Lee
Good afternoon Gillian,
Thank you for taking the time to leave this 5 star feedback, it is very much appreciated.
Thank you for choosing Addison Lee and we look forward to serving you again in the future.
Kind regards,
Mandy
Customer Experience Advisor
Both drivers punctual
Both drivers punctual. Cars clean. Happy to chat when you wanted but understood when you needed a moment
30 mars 2026
Réponse : Addison Lee
Hi Barry,
We're happy to hear that you found our drivers punctual and the cars clean. It's great to know that they were happy to chat or give you space as needed. Thank you for your positive feedback.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Excellent service
Excellent service. The driver was parked right outside the theatre so we were able to get straight into the car.
I also like that you give the vehicle registration so that we know we’re getting into the correct vehicle.
The driver was really nice too.
25 mars 2026
Réponse : Addison Lee
Hi Js,
We're happy to hear you received excellent service, with the driver conveniently located after the theatre.
We appreciate your comments about the vehicle registration information and the driver's pleasant demeanor.
Thank you for your positive feedback.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
Great rate .Easy to order .on time
30 mars 2026
Réponse : Addison Lee
Good Afternoon, thank you for leaving this kind 5* review. It it wonderful to hear you find our services easy to order and timely.Kind Regards Meg Customer Experience
Driver was early & polite
Driver was early & polite, car was clean, all as I would expect. However the car was not comfortable, i obviously am the wrong shape for the back seat of a Mercedes. Five stars for the driver, worth a tip which I gave him, four stars for the car.
30 mars 2026
Réponse : Addison Lee
Hi Tony,
We appreciate your feedback. We're happy to hear the driver was prompt and courteous, and the car was clean. We're sorry the vehicle wasn't comfortable for you. We'll consider your comments as we evaluate our fleet. Thank you for your time.
Kind Regards
Jayne
Customer Experience Advisor
+44 (0) 207 3878888
Access House, Cygnet Road,
Peterborough, PE7 8 [https://www.google.co.uk/maps/place/Access+Prepaid+Worldwide/@52.5426582,-0.2578837,17z/data=!3m1!4b1!4m5!3m4!1s0x4877f1cffb9e219f:0x99b18510c7ff6417!8m2!3d52.5426582!4d-0.255695]FJ
[https://www.addisonlee.com/]
[https://www.linkedin.com/company/addison-lee/] [https://twitter.com/AddisonLeeCabs] [https://www.instagram.com/addisonleecabs/] [https://www.facebook.com/addisonleecabs]
A person holding a phoneDescription automatically generated with medium confidence [https://eucattachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MTAzMTMyMjg5NzcxLCJkb21haW4iOiJhZGRpc29ubGVlLXByb2QuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjI0NDQyODh9.sm3OXu57qoKXl4iL7CcKEDyCM0QcJRuizIL5_lSQEb0]https://addisonlee.app.link/oqcpf0saszb?utm_medium=email&utm_source=signature&utm_campaign=on_demand_available_1
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