Admiral Law Avis 

Very helpful and knowledgeable Emily was very good

Kirby was very helpful and explained everything I needed to know.

Really helpful after a recent accident that happened. Staff are so friendly and make sure you are all ok afterwards.
Information is submitted via an online portal, which was a faff at first, but was sorted out after a phone call to them.
Just awaiting outcome now.

Communication was terrible, I had to chase the handlers constantly, was told I should get around £2500 now only getting £998 and then I have to pay AXA half off that. Taken nearly 16 months to complete and I'm still waiting for money. Shocking service and would not use again

Very professional and kept me informed of every step. All staff was polite and courteous. It was a very reassuring experience. Thank you.

After being involved in an RTA in October 2021, my claim with Admiral has finally been settled — almost five years later. I am still awaiting payment.

I genuinely cannot put into words how stressful the process has been. The accident itself was difficult enough, but the way my claim was handled amplified that stress far more than it ever needed to.

For the first couple of years my claim was open, communication was virtually non-existent. At points there wasn’t even a clear email address or telephone number I could use to speak to someone about my claim. I spent years constantly chasing for updates and, on numerous occasions, was quite literally ignored for months at a time.

I made several complaints throughout the five years. Each time I was apologised to, assured things would improve and, on occasions, offered compensation of up to £100 for the poor service I had received. Yet the same problems continued.

What frustrates me even more is that I did not understand at the time what accepting resolutions to those complaints could mean for taking those particular complaints further. I was simply a customer trying to get somebody to listen to me and progress a claim that had already been dragging on for years.

The lack of communication wasn’t just inconvenient either. There were periods where I went months without treatment while waiting for things to be arranged or progressed, including throughout my whole pregnancy which as you can imagine only amplified by symptoms and ongoing back pain. This was a personal injury claim following an accident, you would expect some level of care, communication and understanding of the fact that there is an actual person behind the claim.

There did seem to be some changes within the company later in the process and communication improved slightly, which I will acknowledge. Unfortunately, even then it still wasn’t anywhere near the standard I would have expected considering the length of time the claim had been ongoing.

By the end, I was so mentally exhausted by the entire process that I didn’t even submit every expense I could potentially have claimed, such as almost five years’ worth of prescription costs and some loss of earnings. I simply wanted the claim finished so I could stop chasing, stop thinking about it and finally draw a line under that chapter of my life.

I’m really not somebody who complains to this extent, but this experience has genuinely been shocking. At one of the most stressful times in my life, Admiral made an already difficult situation significantly more stressful.

After almost five years of chasing, being ignored, repeatedly complaining and just wanting the process to be over, Admiral will also be taking 25% of my settlement.

The claim is now finally settled, but I’m still awaiting the actual payment.

Hopefully that will be the final step and I won’t have to spend the next few months chasing that too.

Admiral law has caused me nothing but stress , their poor unprofessional conduct . Communication is absolutely shocking ! Still awaiting a response, about a complaint and apparently under investigation, been waiting 10weeks for a response. Says it all . Do not recommend them at all .

Very helpful.

Initially information was very slow and stretched out for a long time before a new claims handler took on my case who was excellent . If it had just been her I would have given a 5 star review as communication and delivery professional

Clear communication and discussion with your representative.

Excellent service thank you

Very efficiently took all details from me and dealt with the matter smoothly.

Very through service, and well detailed.

Good communication & friendly

My Admiral law claim handler was knowledgeable, friendly, spoke clearly, and was very patient and helpful when talking all the details of my claim.
I’d definitely recommend her personally and the firm. Another big plus. They call you exactly when they say they will. 5*

Absolutely horrendous service which I would rate with a minus number. I had a severe car crash almost 2 years ago and the compensation process is still ongoing. I am being asked for documents I sent a year ago. There is no clear communication as to what is happening. I have complained, and I have sent a complaint to the Ombudsman in April of this year, and they are also dragging their heels. It is ridiculously stressful to have to keep dealing with a claim for a traumatic accident that I don't wish to relive, with no clear end date or information about what is happening.

**Admiral Law I have been away a couple of days. Please reply again so I actually have time to respond to you with my details

The customer service was great, very helpful with my incident, Dylan took his time with me to make sure we got everything correct. Couldn’t ask for better support.

A really positive experience. The call was clear, professional and straightforward. The process of starting my claim was explained clearly and dealt with efficiently. Thank you Connor.

My case handler was Sam and she was very sympathetic with my circumstances and made sure that I understood what I needed to do going forward after my accident.