Aegon UK Avis 

Further Update....
Finally I get my Pension payment, but guess what, it's the wrong amount, someone at Aegon has deducted an "Extra" almost £100 on top of the Tax!
I phoned up, but no-one knows why, as is very frustratingly usually the case at Aegon!
I also asked about the missing attachment from a letter Aegon sent dated 18th August, again no-one knows why its missing!!
"We will have to contact the team" - so the chances of any proper answers are slim.
AVOID this AWFUL company, Do NOT let them RUIN your Retirement like they have mine!

Very helpful
Great service

Great customer service, very helpful staff 😊

After I got to speak to a human he was very knowledgeable about my dilemma and sorted it quickly

I have recently been dealing with Aegon to close an account I had and in all honesty the whole experience has been a complete pleasure because the staff I dealt with were phenomenal. From start to finish they have been extremely polite, courteous, extremely helpful and highly knowledgeable about the type of account I had and for someone who is a complete technophobe they walked me through every step and when things were going wrong at my end they calmly found a way through every hiccup.
At every stage I was treated with respect and although I was closing an account nothing was to much trouble.
Aegon you have set the bar for customer service extremely high and hope you continue to do so. Thank you to all the staff that were involved in helping me.

Prompt response time, with advisors providing helpful service.

Website down for maintenance at nearly 9am on Saturday - it'll be back up "soon".

I don't feel this is an appropriate time, nor is the lack of indication when it'll be back up very helpful.

I have 2 work placed pensions. I never had a problem with Aegon managing them and fund the online access and the mobile app very useful. I decided to transfer one (from an old employer) to a different management portal as it would help to reduce fees. Aegon turned it around in about 2 weeks and the money is now invested elsewhere. I have done the same with a different pension held with another provider who after 5 weeks are still no closer to releasing my money.

I have two pension pots from previous employers and, as I have very little paperwork, I have been trying to access them online.

I called the company and got through the security process without any issues until it came to confirming my email address. The email address attached to my account was incorrect, so I was advised to email (ironically) to have it updated.
While emailing, I also asked them to check that my home address was correct, as I have moved house since the account was set up. I received confirmation from a customer service agent that my request had been completed.
However, when I called again today, I was told that the email address I had provided was still not showing correctly on my account. When I queried why I had received an email earlier in the week confirming the update had been made, I was told it had probably been updated in a different department.

I have now been informed that I need to complete a form to make the change. Unfortunately, neither the form nor the website states where it should be returned, so I have assumed it should be sent to the email address I was given initially and have submitted it there.
It has taken three weeks to get to this point, and I am becoming increasingly frustrated. No one seems willing to take ownership of the issue, and instead I am continually passed from one team to another.

I am only in my 30s and fairly confident using online services, yet it has still taken me three weeks to make what should be a simple account update. This makes me wonder how someone approaching retirement, particularly those who are not comfortable with technology or who have not accessed their pension account for many years, would cope. The customer journey is not intuitive, and the lack of clear guidance only adds to the frustration.

Adding an update to this review, that after submitting the change of details form and having an email response to say it's been updated, when I called back today the guy I spoke to said it wasn't the correct one on file!!

All I got repeatedly was message to say "we are busy". However the request to review the online service was manageable!

I had a great call with Sophie from Aegon. She was clear and helpful and I didn't feel rushed. Everything was explained and I came away feeling very confident in knowing the options that were available to me. Many thanks!

I was connected very quickly and the level of service and help was amazing

Excellent help and assistance over the telephone. Great to talk to a knowledgeable, professional, patient colleague who was first rate in guiding me through my query.

Friendly and helpful service received on my phone call. The agent took his time to resolve the problem I had logging into my account.

The person I spoke to once they had gone through security were so so helpful. They gave advice and listened and talked me through it step by step to support me to manage in the future.

Absolutely first class customer service, 100% the most efficient customer service call ive ever had from any organsiation.

Very helpful they helped talk me through what i had to do online

Excellent clear assistance from the Aegon staff member was experienced. I would recommend them without reservation.

Helpful , professional, knowledgeable

My experience was done with great ease