Aegon UK Avis 

A very supportive and friendly service. Also very efficient and answered my query completely

Absolutely useless, trying to withdraw a small amount of money from an Aegon uk investment account from Australia. Submitted the forms and all personal details. They claim they now need photographic evidence of my identity to prove I am not a money launderer. Even contacted the CEO Mike Holliday-Williams and still no progress. Absolutely useless and not a hint of common sense.

Great customer phone service today . Really helpful and quick to speak to someone on the phone

Possibly, The most useless pension company on the planet !

There very efficient knowledgeable

True to form! Finally managed to get issues resolved and my complaint finalised with required recompense allocated. Lo and behold, no payment received as per agreed timescales. Should have expected no less.

Prompt response when I telephoned in with my query although the person had to confer with colleagues to do this, even though it wasn't the answer I was hoping for.

My call was answered very quickly. I was put through to Amy. She understood my enquiry and was knowledgeable and very helpful.
I'm a customer service advisor, I know good service when I see it.

Easy to contact agent took the time to talk me through the online prpcess

I paid this company through my work, but I have never had access to see where my money is going. I think it is a big scam.

If I could have given them a minus I would have.
As a retired person I have had problems with Aegon in the past but decided to stick with them in the end. Unfortunately we live in a really poor reception area for mobiles and also for internet reception.
Aegon site does not work, each time I click for it to 'remember' my responses it never dies and I go through the same thing every time.
I called yesterday as yet again I couldn't access my account (they use a double verification by text!) Texts do not work here at all but e mails, WhatsApp, apps do. I was informed that only people still actively employed have an app they can access and also there is no other way to verify who I am if not by text.
Basically I was made to feel like a 'lower class customer' to be honest, not helped by him suggesting I can go to another company if I wish!! I did point out that there are many elderly (after all they are a pensions company) that have no access to internet or phones, but no response.
I asked to speak to a manager and told no but they can raise a complaint so I said yes .
Somebody called me a while ago and asked me what the problem was. I asked had she not listened to the call, to which she responded yes! Pretty downhill from there followed by her sending an e mail that was no surprise, it may as well have said 'we don't really care'.
To say I am appalled with the service and attitude of this company is a vast understatement.
EDIT-In response to your comment about a previous 5 star review that was left because after much frustration and deciding to leave you I spoke to James who actually gave a service which I had not received before from Aegon and because of the way he handled something that had been ongoing for a very long time in such a manner that I decided to stay (wrong decision as it turns out) I gave the review based on his actions, not Aegon as a company. Hope this clarifies the matter for you.

Exceptionally quick service. Pensions made easy. Love it

Very pleased with the service and polite and friendly staff

Customer service was excellent. No waiting and very helpful and made a stressful episode so much easier.

Easy to deal with. Thank you.

Customer service rep. Cheryl did an awesome job answering my questions. I left leaving very confident and I was able to complete my task flawlessly thanks to Cheryl. Wish all Customer service reps were like you. Thanks again

They were wanting in responding to my request. Very knowledgeable and a great calm experience.

Haven't got a clue what's going on here. As a 'boomer' retiree with a bit of cash when I challenged the 'go on-line' twaddle I was assured I would still receive paper update on my investments. As is the case with all this flowery meaningless baloney....still nothing. I just hate the lack of business accumen and disrespect for elderly investors. Started years ago investing with Nationwide but it's been downhill ever since.

I received an email requesting my customer number, which had already provided, but I've sent it again. The stress these useless gadgets cause to older folk is ridiculous. Nothing works! Please send my investment details by post as you always did, and said you would in your letter dated 18/05/26 Ref ACQP-2757004. Thanks

I have had the misfortune of Aegon recommended to me by a financial advisor 16 years ago. I had a small pot that I moved to one of Aegon’s finds. Luckily I wasn’t due to various reasons I wasn’t able to make more contributions. In the early years pension performance wasn’t great but ok. Then I moved house and they stopped sending printed reports so I had no idea how my pot was doing. I trying to consolidate my other pensions recently and to my shock and horror my pension had 0 increase for the past 2 years when all indexes have been growing massively! Consequently I am now trying to transfer out but it has been a week and they are yet to transfer the funds.