It was so lovely to deal with a company with a good phone service. The phone was answered promptly and I was referred without delay on to a colleague who could resolve my query. The customer service... Voir plus
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Lisez les avis des autres
Hopeless. I am trying to access my 25pc tax free pension pot but the Aegon website puts me in a doom loop without anything happening. Plenty of advice/literature/options but nothing actually happens... Voir plus
I had forgotten my password which I clicked on the relevant box for reminder/change but no email (3 attempts).called Aegon and spoke too Melissa who was polite and courteous. Explained my predicament... Voir plus
L'entreprise a répondu
I made an error when making a payment from my bank. The bank was unable to assist so I called Aegon. I was quickly transferred to an agent. He understood my dilemma immediately, I had used the wr... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Aegon provide retirement, workplace savings and protection solutions to over two million UK customers. Find out more about the products that we offer.
Coordonnées de contact
Lochside Crescent 1, EH12 9SE, Edinburgh, Royaume-Uni
- www.aegon.co.uk
4,2
Bien
5 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Everything was explained in easy terms…
Everything was explained in easy terms as to what I had to do,and help was always there,100% well done
25 septembre 2026
Réponse de Aegon UK
Thank you for your lovely review. We're so pleased to hear that Zivile explained everything in easy-to-understand terms and was there to support you every step of the way. We'll make sure your feedback is shared with her ~ Dyane
Aegon
Aegon, excellent, and professionally how they helped me through what I requested.
25 septembre 2026
Réponse de Aegon UK
This is great to hear Michael, thank you for taking the time to share feedback on your experience with Josh. He'll be pleased to read this ~ Dyane
Experienced staff helping me deal with…
Experienced staff helping me deal with my product and knowledge of how to use it to get the best with my future towards retirement .
GP
25 septembre 2026
Réponse de Aegon UK
Thank you for your great feedback on your experience with our Aegon Assist colleague, Karen. We'll share your review with her and the team ~ Dyane
Brilliant customer service.
This was my first call to Aegon to discuss withdrawal options for my pension. 2 calls later I have all my options clearly explained and a decision made. The two agents who dealt with me have been brilliant - speedy response, very knowledgeable with complete clarity in communication. I could not have had a better experience.
24 septembre 2026
Avis spontané
Réponse de Aegon UK
Hi Andy, thank you for taking the time to share your experience. I'm very pleased to hear that our colleagues were able to explain your pension withdrawal options clearly and help you feel confident in making your decision.
I'll share your kind feedback with the relevant team, they will be delighted to hear about the positive impact they made. ~ Hanna
Positive all the way! had forgotten my password which I…
I had forgotten my password which I clicked on the relevant box for reminder/change but no email (3 attempts).called Aegon and spoke too Melissa who was polite and courteous. Explained my predicament and Melissa talked me though the process which revealed I was on the wrong platform me being old and all that! Problem solved and was so good to get someone like herself! 👍
23 septembre 2026
Réponse de Aegon UK
Hi Philip, thank you for taking the time to share your experience. I'm delighted to hear that Melissa was able to help get everything sorted for you and guide you to the correct platform. I'll be sure to pass your kind comments on to her, she will be pleased to know the difference she made. ~ Hanna
Polite
Polite, was reassured, answers to my questions and happy to help with any further enquiries
24 septembre 2026
Réponse de Aegon UK
Hi Sarah, thank you for taking the time to review, I'm delighted to hear that my colleague was able to assist with your query. ~ Hanna
Réponse de Aegon UK
Thank you Paul, we appreciate you sharing your feedback and will share with Megan ~ Dyane
Aegon's Service
I have emailed and phoned Aegon with various queries and the options available to me around my investments.
The call handlers are really good and offer a great service.
24 septembre 2026
Réponse de Aegon UK
Thank you for sharing feedback on your experience contacting us Maria, it's really appreciated.
We see you last spoke with our Assist colleague, Conor and we'll share with him and the team ~ Dyane
Amazing customer service!
I called up yesteday with a few queries and had Georgia answer the phone. She was incredibly helpful, friendly and patient which I really appreciated. She took time in explaining the steps to sort out my query and you could tell she genuinely cared. I really appreciated the help and had a great experience.
24 septembre 2026
Réponse de Aegon UK
We love this Olivia, we pride ourselves on our customer care colleague and love hearing about the exceptional experiences. We'll share your lovely kind words with her and we're sure it will make her week! ~ Dyane
effective communication
My query was dealt with quickly and efficiently. I can call back if I need to do so. Aegon is a reliable company where customers are treated with respect.
23 septembre 2026
Réponse de Aegon UK
Thank you for sharing feedback on your experience with Roddy, he'll love reading this ~ Dyane
Réponse de Aegon UK
Thank you Paul, we'll share with Iain ~ Dyane
Very helpful
Very helpful, giving instant information via chat online. Changed my policy to help me plan my pension date that suits me. Definately reccommend
22 septembre 2026
Réponse de Aegon UK
Thank you Christine! We're delighted with you recommendation following your experience with Iain, we'll share your feedback with him ~ Dyane
I found Aegon very helpful and they…
I found Aegon very helpful and they explained to me everything i asked them to
23 septembre 2026
Réponse de Aegon UK
We love this, thank you so much for sharing feedback on your experience with Reece. We'll share your kind words with him ~ Dyane
Be Warned: Our Family’s Wishes Were Ignored and the Money Went to the Person He Didn’t Want to Receive It
Extremely disappointed with how Aegon has handled my stepfather’s pension death benefit. He left clear written evidence stating that he did not want a particular person to benefit from his estate, yet Aegon decided to pay the entire pension lump sum to that person.
I understand that pension death benefits can be discretionary, but it is incredibly upsetting to see someone’s clearly expressed wishes apparently carry so little weight. Our family provided evidence and explained the circumstances, but the decision remained unchanged.
This experience has really highlighted to me how little control someone may ultimately have over where a discretionary pension death benefit goes after they die. Our family has been left utterly distraught
21 août 2026
Avis spontané
Réponse de Aegon UK
*** The team have asked for you stepfather's policy details so they can investigate. The request will come via Trustpilot ***
We’re truly sorry to hear about your experience and the distress this has caused your family at what is already an incredibly difficult time.
Losing a loved one is hard enough without having concerns about whether their wishes have been reflected in decisions made after their death. We can appreciate how upsetting and heartbreaking this situation must feel for you and your family, particularly given the strength of feeling around your stepfather's intentions.
While decisions regarding pension death benefits are made carefully and in line with scheme rules, we understand that this outcome has left you feeling disappointed and let down. We'll pass on to the bereavement team to review. Many thanks ~ Dyane
The processes are Archaic belong in the…
The processes are Archaic belong in the previous century. Inefficient, procrastinating and designed to fail. I have carried out 5 encashments in the past 2 years, every time the same experience. Just tried the same value transaction with New Pensions - they were great - took 5 minutes! With Aegon so far spent 3 interactions over 2 hours of effort! Still not reolved
23 septembre 2026
Réponse de Aegon UK
We're very sorry to hear about your experience and appreciate how frustrating this must be. Having to spend hours across multiple interactions, particularly when you've been through the same process before, is understandably disappointing.
Thank you for taking the time to share your feedback. We're sorry that on this occasion we haven't met your expectations and that your request remains unresolved. We'll pass on to our support team, many thanks ~ Dyane
Alistair was really helpful patient &…
Alistair was really helpful patient & understanding whilst helping me to set up an account on line, change my name & withdraw money
18 septembre 2026
Réponse de Aegon UK
Thank you for taking the time to share your experience. We're delighted to hear that Alistair was able to support you with setting up your online account, changing your name and processing your withdrawal.
It's especially pleasing to know that you found him patient, understanding and helpful throughout the process. We'll pass on your kind comments and recognition to Alistair ~ Dyane
Great help from the call, very friendly and very helpful. Couldn't have asked for anything more.
Great help from the fall,
23 septembre 2026
Réponse de Aegon UK
Thank you Thomas, we are so pleased to hear you had a great experience with Finlay and your feedback will make his day! ~ Dyane
Great service as always
Great service as always. Easy to get online & telephone service great. Staff very helpful & efficient
23 septembre 2026
Réponse de Aegon UK
Thank you Sarah for sharing your feedback, we really appreciate it. We see you most recently spoke with our Aegon Assist colleague, Kira and we'll share with her and the team ~ Dyane
They are quick to respond to any querie…
They are quick to respond to any querie you may have. They are always pleasant when you contact them. They always ensure you speak to the right person from the start. Nice Company to deal with.
23 septembre 2026
Réponse de Aegon UK
Thank you for your recommendation and great feedback. We see you last spoke with Dave, we'll share with him and the wider team ~ Dyane
Poor customer service
Trying to speak to someone just so I can reset my login details was a nightmare. To locate a phone number took far too long and when I did get through customer services were hard work. It's my money and I'd like Aegon to appreciate it. I will be moving my money as soon as I can
22 septembre 2026
Avis spontané
Réponse de Aegon UK
We're dissapointed to read this review of your experience and the frustion you were left feeling.
Do you still require help to reset your log in? If so please reply to the request from Trustpilot and supply your policy details and we'll get the team to reach out. Many thanks ~ Dyane
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