Anaconda Stores Avis 

Ordered some stuff off Anaconda and it arrived quickly. The gear was some clothing. Some of it didn't fit perfectly which is annoying and it's hard to do a return but I am happy with the pricing. It's also got a decent range. Would recommend but just know your measurements beforehand!

I am disgusted with my experience today and the lack of resolve offered by the customer service and the main complaints office. The incompetency of the Smithfield store workers when I attended the store to pick up nearly $1000 worth of camping supplies to travel that afternoon away for a camping trip. I finished work and arrived at the store to collect my items which I purchased a few hours prior all on the same order as click and collect as I needed them for the camping trip we were leaving on. When I got to the store they only had the tent which was one item on the order and I was told that was the only thing on the order. When I showed them my purchases and receipt they told me that the other items were sent for home delivery.. I was ropeable. I wanted my money refunded so that I could go and purchase these items somewhere else as I needed them today and that I had paid for them and had used click and collect as the option when I paid and checked that the store had these in stock. I was strapped for time and wanted these items for the trip and worked all day so I thought this would be the most convenient and fast way to collect. So after questioning the where abouts of the items that were not there to pick up I was told that the tent was the only item and all the rest had been sent out for home delivery. I then told them I had not asked for them to be delivered and that the order was done all together and paid for together so why would it have changed from click and collect. I was not helped at all I wanted a refund so that I could go and get these items from somewhere but I was never going to use their services again. The lady who served me was Gab and she was the most incompetent and unhelpful person I have ever met. So the items that I paid for but didn't receive had also been sent to the address that i previously lived in and they would not give me a refund and after tracking the items they had not even been collected from the store. They wouldn't refund my money because the items had left the store to be delivered and I could not have a refund. I was lied to I'm out of pocket for having to purchase another item of each things I had already bought today so that I could go camping and I've been disgusted at the lack of responsibility and owner ship that this did not care to resolve my issue and I'm without the $700 worth of camping and supplies that they have sent to an old address that I don't live at and they lied to me saying that the items had already been sent but they are still sitting in the anaconda warehouse according to Australia Post. I am disgusted at the way they have had a lot of money from me personally over the years and they did not rectify this issue that I know was not my fault as why was a part of my order to click and collect and the rest sent out to me but the order was just 1 order and why would they split my order and send it to an address that I no longer lived and that they should have confirmed on the purchase checkout the address that they had in the system was correct. Or at least shown me at the checkout that they had an address there and did I live there? I did not fill out any shipping details or see any postage details at all when I placed order as I had chosen to click and collect. They were the most unhelpful customer service people I have ever met.

Made an order for click and collect but at payment it changes automatically to delivery. Email straight away and phoned the next morning. Was told that home delivery is the default, and that there was no was of cancelling order. To get refund, I’d have to cancel by australia post when I receive tracking number and would only get refund when returned to warehouse and item inspected (even if never even
Made it to my hands) which would take weeks. Buying a similar item from another store instead as customer service is so poor, I’d hate to think of what would happen if there was a real issue with my item

DON'T ORDER ONLINE.
the website automatically goes to delivery even after you choose click and collect. I have been waiting for 3 weeks for my delivery and I'm leaving for holiday in two days. The only solution the store could offer was to repurchase everything and cancel the order when they get around to it.
I can't get in touch with any one to help me. The store can't even cancel the order for me. Haven't even answered my online inquiry.
No customer service available at all. I'm so disappointed. Not sure what to do.

I ordered a beach cart online. What I was sent was second hand, used goods. The tyres were scuffed from use and covered in dirt. I still have no response from the company on a refund. I left a negative review on the company’s website which they then edited before allowing to post on the basis that it would “direct business away from the company”. As it should, consumers have a right to know the company is sending out used goods.

Shopped at Highett Victoria store after receiving a gift voucher,Jennifer was a great help with giving product knowledge and guided me towards the best product for my needs.Absolutely love my new North Face 3/4jacket.
Store had a great product range,and it was easy to see all the products.
Will return to this store.

I ended up buying a pair of kids sandals that were overpriced but looked good online. Ordered his size of shoe and when it arrives it’s smaller then my sons other same size shoes so I email to request a refund so i can purchase the next size up and offered to take these basically unworn shoe into my local store and was told they won’t be helping me to exchange. Unbelievable a store that won’t exchange a brand new product. Stay away from them they are completely unreasonable if this is their business model. The shoes we received were very cheaply made and badly sized DO NOT SHOP HERE THERE ARE MANY BETTER SHOPS WITH GOOD QUALITY GEAR.

Shopped at modbury store..got assisted by Holly who recommended and selected hiking boots..her product knowledge was first rate..buoyant personality made this a great experience..Holly your are a star..

Don’t even deserve 1 star. Ordered in November for Christmas and just before Christmas someone received my order in their package and contacted me. It’s now January and anaconda still haven’t resent my purchase. It was sent back to them and they were shipping to me. Still nothing. They don’t offer anything for inconvenience or seem to care. Just a generic email that states it will be processed soon. Terrible. Will never order from them again.

I ordered early November: Toll has managed to lose it twice and supposedly delivered once without leaving a card.
Anaconda has been of no help at all (Melb. Aust)

Hands down one of the worst experiences and online stores I’ve ever experienced. I spent Over $700 on products, was told it would take 3-5 days and it’s been over 4 weeks and still no delivery. They sent automated responses after 5 days, they don’t answer their phones or emails. DO NOT use this company. It’s 2021, how could a business be run so badly!

I want to see your products online I don't expect cookies

Trying to find out the weight capacity of a mambo stand up board have been told by staff at sunny coast store they are 120 kl but no specifics on box or any paper work to prove this .i wanted to buy it for a present so i needed to know .contacted anaconda but got no reply think ill give thes peole a miss because they seem to have nfi.very dissapointing better spending my money else ware .

They cancelled my order for no reason and they don't care to fix the issue.

Ordered $300 worth of items on the 31st Oct. On the 17th Nov got a message it was delivered, followed by message it was cancelled. They give no valid reason (my address was 100% correct). Terrible customer service, don't resend, making me reorder. Nope.

Do not order online from Anaconda ever.

I ordered a tent online and received it reasonably quickly. Unfortunately there was a faulty part. After many phone calls and emails chasing up a decision, they agreed that it should be returned and refunded. Then more phone calls and emails chasing up the courier. Which then never arrived and were uncontactable. Totally frustrated after numerous meaningless promises, I waited until lockdown eased and then returned to store… 10+ weeks after initially raising the issue.

This company has actually stolen my money. I'm in shock. There is NO EXCUSE AT ALL for the way you treat your customers. NONE. Give me back my money!!!! You need a board of ethics, seriously.

!!Worst customer service!!

There is no after care or customer service Center!

Paid $198 for x2 scooters that I never received and am yet to get a refund on!
After trying to call and leaving voicemails for a call back with no reply after emailing and only receiving generic emails as a reply and even trying to contact customer service through Facebook messenger and calling different stores NO ONE CAN TAKE ACCOUNTABILITY AND HELP!!

!!!!!BUYERS BEWARE!!!!!

Ordered a tent back in July, never received it! Called them, couldn’t get through. Then finally they had a voice mail message on their phone, left a message. Didn’t hear back for a while, called Australia post and flagged the item. Anaconda apparently put a redirection on the package. And said when they receive it they will contact me… ever heard back it’s now mid September!! Scammers!!!! BEWARE!!!! DO NOT BUY FROM THIS COMPANY! 🚨🚨🚨🚨

I purchased an item recently that did not state that it could not be refunded if it was too big. I am now told that I cannot return it despite the sizing guide being completely wrong. I spoke to customer service who were incredibly rude over the phone and was told I cannot return the item. I then emailed them with a detailed complaint and received a one line answer response. Absolutely diabolical.

DO NOT use the online ordering - the stock levels are never correct - they take your money, then after a few days say the item isn't available and may eventually refund your money if you ask them. Oh but you'll be speaking to an overseas call centre who are diabolical and unprofessional.