Anglian Water Avis 

I have phoned to Anglian Water and they gave me 3 hr slot to make an appointment noone phoned me and phoned them 4 times and they gave me another 3 hrs for calling me back.

The person's name on the phone was Kia. There is leak in my property.

Sorted out issue very quickly

Great customer service sorted my issue very quickly

I am very unhappy with this company I would seriously like to leave too an another provider but unfortunately I can’t because of my area the online app keeps playing up all the time and I have to make an complaint 10 times but it’s never fixed so I’m leaving a bad review

I contacted Anglian Water about some issues with billing that was a major stress and I was fully helped by an agent named Evie, she went through everything clearly with me and sorted any issues I had

I am extremely frustrated with companies such as Anglian Water. They continue to increase their prices with little regard for customers who are already struggling to pay their bills. Since moving into our property, our monthly water charges have risen from £35 to nearly £100 over a six‑year period. These increases are largely attributed to infrastructure costs, yet customers should not be expected to cover the consequences of poor decisions, errors, or failures made by the company’s board. This practice feels unacceptable and unfair.

Anglian Water continues to demonstrate a level of ineptitude that would be astonishing if it weren’t so consistently repeated. Their handling of pipeline leaks is nothing short of shambolic. Issues that should be resolved promptly instead drag on for weeks—sometimes months—while customers are left dealing with the consequences of their inaction. The lack of urgency is palpable, and the communication around these failures is even worse.

For a company that charges some of the highest tariffs in the sector, the return on investment for customers is abysmal. You’d expect premium pricing to correlate with premium service, yet Anglian Water seems determined to prove the opposite. Their pricing structure feels increasingly detached from the quality of service delivered, raising serious questions about value, accountability, and priorities.

What truly compounds the frustration is the sheer disregard shown toward their customer base. Interactions with the company often leave you feeling dismissed rather than supported. Concerns are brushed aside, explanations are vague or contradictory, and any sense of responsibility is conspicuously absent. It’s difficult to avoid the impression that customer experience is an afterthought rather than a core obligation.

In an era where transparency and service standards should be improving, Anglian Water appears stuck in a cycle of complacency—overcharging, underperforming, and showing little respect for the people who fund their operations. Until they address these systemic issues, it’s hard to view them as anything other than a utility provider that has lost sight of its duty to the public and one that is in sole pursuit of profit and shareholder dividends.

No supply for 30 hours. No information, no alternative water supply. I actually bought water for neighbours including a couple in their 80s and the wife was recovering from cancer. When I queried the offered compensation they said it never happened. Total scum. The woman just kept repeating the company line. Total scum.

I got answers exactly on the points I have asked for, they r clear and crisp.

Today I used Anglian Water's WhatsApp customer service chat and I was helped by a wonderful agent named Claire. After the standard security questions, Claire had quickly provided me with my Account number which enabled me to log in to the Anglian Water app. I mentioned that I had had a leak recently and wanted to confirm this was now fixed. Not only did Claire make enquiries with the leak team to put my mind at ease that the leaked had indeed stopped, she went above and beyond by arranging for me a leak allowance. This whole process was made very easy on my part all through the helpfulness and professionalism shown today. 5* customer service Anglian Water and a very appreciative customer here!

For the 4th time in a month the water pressure in our area has dropped to close to zero. If it's not this, then it's the pumps partially failing every time there's a thunderstorm. They want to increase the amount we pay per year too.

One Star to much worst company no customer service by them over 4 months now got no were.shame on them why don't they concentrating on the bad water layer supply all these fines they keep getting and they put onto the customers

I've spoken to Anglian water three times, once with Sarah and twice with Jackie. They're customer service skills are impeccable, they are very understanding and so friendly and seem like they will do anything to help you.

Just had a new digital water meter fitted and my bill has gone up 1000% they fitted a new digital meter to my neighbours house the same day 6th of january and caused a massive leak and just drove off. Contacted the company for an expalnation unfortuntaly still not resoloved. I advised them to cut my water off as it would be cheaper to buy bottled water from the shops!

We had the misfortune of a water leak from a faulty garden tap, spraying water at 'full bore' whilst on holiday.
We had a huge bill in November and confirmation that we had used 4x our normal usage.
After sending meter readings since then, we were able to confirm the water meter was working as it should, and that the leak was solely responsible for the expense.
Today I contact Anglian Water with a request to review my case and, despite us being technically 'at fault' due to it being our responsibility, a refund was issued based on our normal usage.
Madeleine was very personable and professional. Thank you so much!

They contacted me soon and solved my problem. Very fast and gave me solution.

Very quick response on WhatsApp over a confusion in an email I received regarding my usage. All cleared up very quickly.

I just spoke via whatts app chat to Anglian water customer services…
I didn’t even expect a reply tonght as Friday 5pm! But they did reply - fast and with no messing about asking for my life story!!
The customer service advisor literally sorted everything for me so quickly, was very understanding and polite and friendly, it was obvious I was not talking with a robot!!
I wanted to really give credit where credit is due because I have so many bad experiences with online and phone support over the last few weeks.
Well done Anglian Water!!

I have relocated from an old place and revised my new address to them. However, they are keep posting the over due bill of the old address to the old address. How can this logic work ?

Over a week of chaos.
A burst water main in the next village (Panxworth) is causing chaos - they have closed the whole road for over a week! A major trunk road (A47) nearby has night closures and large vehicles now have to use narrow country lanes - because AW have closed the only reasonable alternative route. The diversion signs are unclear.
Very self centred of them - pull your finger out - a whole new main could be installed in 2 days a few years ago.