Anglian Water Avis 

How can my standing charges cost more than my bills. You robbing modern day Richard Turpins.
It really is about time we had competition like energy suppliers. How this poor excuse of a company can carry on ripping customers off like they do without regulation is beyond belief 🤬🤬🤬 most utilities we can change . But these crooks and thieves we can't 🖕

What a great service just now from Chloe dealing with death of my father and closing the account down.

Rachel was amazing! My husband and I recently relocated to the UK and are just starting to learn how to set up accounts for utilities and all that. Our letting company was supposed to set up the water billingnnon our behalf but, they did not. I contacted the company and Rachel was able to help me set up my account so quickly and efficiently. She was also so friendly.

Online customer service with a human rather than an AI bot. Fast, efficient and resolve all requests. 10/10

Exceptional service from Chloe in the customer service team today. Swift resolution to my issue. Thank you

I had a bit of a suspect bill (higher than expected) so I contacted the WhatsApp helpline and got through to Madeline who was incredibly helpful and asked all sorts of questions about my usage. She arranged an engineer to come by to check everything out and also put a stop on my bills. Easy, swift and convenient to use and a lovely interaction with madeleine really put my mind at ease!

I was moving back into my property after renting it out. I was given option to call (I hate speaking on phone i get all muddled up) or option to WhatsApp. I chose the WhatsApp option. Sent them my enquiry, they replied to get on with day and would reply when someone available. About 30 minutes later had lovely guy called Mathew helping with my enquiry. Within 20 mins everything was sorted.
I had had a previous account, so it may take slightly longer if completely new.
I would highly recommended this service.
Thanks again Mathew

What are you up to AW? Your website says the leak has been fixed yet there are roadworks noisily taking place that disrupted the sleep of local residents last night! Why can’t you act with a bit more respect to local residents?

Brilliant customer service, Mathew made it easy, thankyou very much

Needed to sort details out for moving house. Kyle sorted on WhatsApp was straightforward and easier than waiting on the phone for ages.

The WhatsApp conversation was seamless, and my query was easily resolved. The agent I chatted with 'Kyle' was quite helpful in resolving my issues and he was patient with my numerous questions.

Emily couldn’t have been more helpful on What’sApp, problem solved with a handful of messages. Super efficient, helpful and friendly customer service.

Polite and friendly interaction with Madeleine, dealt with my query quickly and efficiently. Very good

Super efficient and very helpful sorted my question very impressed thank you Alisha

Chloe was amazingggg she helped me so much and was so understanding!!

Problem with my meter and been billed crazy amount, like £500 for a couple of months. Three increasingly annoying phone calls, three different people, each told me they would ring me back. 6 weeks gone by in total. By the end it was so you will 100% ring me tomorrow at 4pm etc. etc. still nothing. Have to start again each time. Completely unacceptable. Last guy's name was Lubanzi, please feel free to fire him.

If I could give less than 1 star I would. They changed my meter and then my shower stopped working properly. A plumber confirmed it was a stone from the mains that lodged itself in the cold water cistern float valve causing the fill of the cylinder to slow and therefore cause fluctuations/imbalance in the shower performance.

Because I employed a private contractor and not someone on their “approved list” I was not eligible for any form of reimbursement.

Charlatans!

Matthew was very helpful

Great customer service