Arnotts Avis 

Love shopping in Arnotts, and I have done since I was a little girl, shopping with my mam. I now shop in Arnotts with my daughter. It's a generational thing.
Cosmetic, clothing, home wear and bargain basement are fantastic.
Arnotts staff know how to treat their customers.

Arnotts is by far the No. 1 must visit shop on Dublins Henry Street, it not only has a wide variety of goods on sale, a friendly professional staff and a warm friendly athmosphere it also has a restairant offering delicious food and best of all it has , on the basement level..a Bargain Basement, I could not reccomend a visit to Arnotts strongly enough ,I give it 5 stars but only because I can't give it 6 stars.

In all honesty I don't feel secure shopping here knowing that the security guards can stop and kill you.

What are you going to do about your staff that murdered a man? No shame acting like nothing happened

Arnotts is great! The staff are wonderful and people enjoy themselves in the store and help each other out. Shopping there can be a very pleasant experience.

Emma from the personal shopping service was extremely helpful and my trip to arnotts for a wedding guest outfit was a lovely experience. Highly recommend.

I love the ambience in the shop and they sell a lot of good brands.
However the points system let me down recently.
I paid 550 euro for a bag and then brought it back so if course any points l earned were taken back and that's fair enough but what l don't understand is that l cannot earn any more points on any future buys until l have spent 550 euro again. That doesn't make sense to me.
It is like l am being penalised for returning the bag.

No on-site customer service desk any more in the Arnott's store in Henry St. Dublin ...... nothing to do with 'giving customers an improved, 'seemless' experience' .... more to do with cutting costs. The floor staff are extremely pleasant and helpful as usual and will no doubt be burdened with the extra work of dealing with customer problems and enquiries, for no extra pay. Having said this, an issue with my Encore card was resolved after a cashier emailed customer care for me, who then phoned me within 24 hours to sort the problem. So overall am happy with service.

We had a wonderful experience in womenswear today in Arnotts. My friend was looking for a dress for her son’s wedding abroad . And she left with a smile on her face and 2 beautiful dresses all thanks to Linda’s expertise and kindness . Would highly recommend this store and thank you Linda 🥰🥰

I recently purchased a handbag from Coach at Arnott’s Dublin and had the pleasure of being assisted by Ayesha, who I believe was in training at the time. She did an absolutely amazing job and was incredibly patient throughout the entire experience.

I had recently lost my dog and was getting the tag of my Coach bag engraved, and Ayesha went out of her way to make the moment really special for me. Her kindness and attention to detail made what was a difficult time feel a little brighter.

From start to finish, she ensured my experience was smooth and unforgettable. It was truly a pleasure to deal with her, and she is a real credit to Coach, Arnott’s Dublin, and the team.

Saw a dress online, and needed asap. Ater ringing all the BTs and Arnotts, it was not available in store. Was advised by Arnotts to go with the click & collect option. Everyone I dealt with on phone were courteous and helpful. I also used correspondence online, and email, and was reassured they would do their best to get dress delivered on time, and they did. So appreciative of collective teamwork. Excellent and proffesional service.

Impossible to get a response from customer service for either Arnotts or Brown Thomas - we have tried the contact form on their respective websites several times - no response. Phone calls where calls are transferred to the ' correct department' and the call just drops. The customer service agents can only direct you to the online chat which is an AI agent and once you ask to be connected to an agent the chat just stalls ..... no effective customer service available at all.

I recently contacted Arnotts to have reward points from an instore purchase added to my new loyalty card, and I have to say I was genuinely impressed with the experience. I received a prompt and friendly response from Marta in the customer care team, and after just one email, everything was sorted.

It’s refreshing to be pleasantly surprised when reaching out to customer service, especially when your query is handled so quickly, professionally, and without any hassle. A big thank you to Marta and the team for such efficient support. Keep up the great work!

There was a problem with an order that didn't arrive. (Empty, damaged box).
I contacted customer service and a replacement was organised.
The replacement was sent by courier.
I am very happy with the help I received from Conor.

Wonderful experience in the clothing, bedding and lingerie sections today - extra thanks to Jackie in lingerie who was so helpful and supportive!

I do not live in Dublin so I shop online at Arnotts. The sale items are of good value . I shop for things which I cannot get here in my home town . I have returned good’s twice with no problems and always very pleasant staff.

Recently bought a robot vacuum, does a good job picking up dust and keeping floors clean with minimal effort

Excellent after sales customer service. I had a faulty item and the customer service agent could not have been more helpful and proactively keen to resolve. I will definitely use Arnotts more often going forward.

Bought some homeware items and one of the items was damaged in delivery. The customer care team were excellent and had the issue rectified within a day. Highly recommend and will
Purchase from Arnotts again

Recently bought a toaster and when it arrived there was slight dent which I notified Arnotts of. Their response was very quickly offering to replace, refund or a discount. This was all done within about an hour. Very impressive at how fast they responded