Arnotts Avis 

Recently bought a toaster and when it arrived there was slight dent which I notified Arnotts of. Their response was very quickly offering to replace, refund or a discount. This was all done within about an hour. Very impressive at how fast they responded

I had an exceptional customer service experience and want to highlight the outstanding support I received from Marta. From the very beginning she was professional, attentive and incredibly consistent with her communication. Throughout the process of resolving my complaint, Marta regularly checked in by email to make sure everything was progressing smoothly and that I was satisfied. Her dedication, responsiveness and genuine care made a potentially stressful situation feel easy and well managed. It’s rare to encounter service at this level. A first-class experience all around—thank you Marta!

I had an issue with a beauty product,I contacted Arnotts via the website to report the issue. I was contacted by a team member called Conor,who was extremely helpful. My replacement has arrived within 5 days

i would like to say i love the funsticks that you arnotts make they are spectacular and my fav their absolutely delicious and i jst wanna say you made my life so great thank you
sincerly heretaniwha

Always a great experience shopping with Arnotts and excellent customer service!

Absolutely amazing no issues with a refund not a lot of Questions the staff are so understanding and kind definitely will shop again

Relayed my concern/ query to customer care team, who outlined the standard policy. Upon careful consideration of my underlying issue, they discussed with their team and suggested an alternative which was very helpful and considered.

I am updating my review as the issue has now been resolved.

After a long delay and several follow-ups on my part, I finally received my vacuum cleaner back and it is now working properly. The store also applied the agreed compensation to my loyalty account.

Although the process took longer than expected and communication could have been handled better, I appreciate that the matter has now been concluded.

Thank you for resolving the issue.

Came in to purchase a perfume as a gift and a worker named Nenad helped me straight away. Really friendly and professional and gift wrapped my perfumes along with samples expertly. Very pleasant experience overall.

Excellent Service! I was recently looking for a specific pair of Russell & Bromley ladies shoes, and called the store where I was connected to a gent called Marcellos (hope I'm getting the name right here). He was extremely kind and assisted me to get the last pair in my size. What a pleasure to deal with such a professional and thoughtful member of their team.

I purchased bed linen and made an error in my order. Finding efficient and courteous customer service is not the norm.
My order was filled and delivered quickly. My issue with my order resolved fairly and quickly.
Thank you.

I had great help today from your wonderful retail assistant Hannah who went back and forth for me to help me find the right boots! I also met a really helpful lady in Whistles. Hope the staff are treated well because they work very hard!

I made an online purchase which I returned. I got a partial refund only. I have emailed and left messages on their telephone answering service and have received no reply whatsoever. Awful customer service!

We have purchased a lot of items from Arnotts over the last few months. Their sales are really good and items are packed so well. This is a trusted brand and ultra safe for any consumer. We're delighted with our items and will certainly purchase again.

I purchased an airfryer on line paid for delivery on the 1st of January with delivery date of 7th January. Nothing came I emailed them 3 times and rang
Numerous times to no avail. It is now 13th January still no contact from Arnotts customer service for a so called reputable company their customer service is a disgrace. It might have been just a small order lesson learned never
Shop there again. Future customers beware customer service doesn't exist there.

Quality excellent. I have ordered many things from Arnotts, gifts for people clothes for myself, sunglasses, household stuff and the quality is just outstanding. Their sale is great and delivery prompt. Good customer service. Love this shop.

Terrible customer service. Would not allow me to return Christmas present the first week of January. Horrible experience. Avoid, avoid, avoid.

Went to three different departments today and the customer service was excellent in each! I think it’s the little touches like wrapping the candles safely so they don’t bash against each other to calling you by your name after they scan your loyalty card! Would definitely recommend arrnotts on Henry Street overall a very pleasant shopping experience with the staff helpful and knowledgeable

I was in Kenwood in Arnotts Home department around Christmas and I had an outstanding customer experience thanks to Erol. I first spoke to him on the phone about a product that was out of stock, he went out of his way to find a solution and found a way to sell the product to me without any fuss at all.
When I came into the store to collect it, a few colleagues told me it was impossible to get — but Erol stepped in immediately and sorted everything out. Thanks to him, I walked away happy and impressed.
This is easily the best customer service I’ve ever had here. Highly recommend Erol — honestly, give this man a raise!

Cannot give enough praise to Georgina on the Kenwood counter today. Her knowledge of the products was exceptional and practical. So helpful in assisting us in making the most appropriate choice and so pleasant and friendly in manner. A pleasure to deal with.