AuntieRues Avis 

Réponse de AuntieRues

31 oct. 2026

HL,

Thank you for taking the time to share your feedback. I understand this has been frustrating, and I want to address each of your concerns directly so we can clear things up and make sure you have the full picture.

First, regarding the insurance and packaging charges: all optional add-ons are clearly presented during checkout, with checkboxes the customer can select or deselect before completing the purchase. These are never added without the customer's action. The total, including any selections made, is always displayed in the order summary before payment is finalized. As for any mention of litigation or attorney fees, our team is always happy to help resolve concerns directly, and we encourage open communication at support@auntierue.com so we can address questions in real time.

On the membership charge: the Warm Table Circle is a $24.95 monthly membership that customers sign up for at checkout by entering their email and clicking to join. It's presented as part of the order flow, and the charge only occurs if the customer completes that enrollment. This is not an automatic or hidden subscription, and it's never added without the customer taking that step. If you signed up and would like to cancel, our team can absolutely take care of that for you right away so there are no future charges.

Regarding the website and fine print: our checkout is built to be transparent, with all terms, totals, and opt-in offers shown before purchase. Everything a customer agrees to, including membership terms and add-ons, is presented clearly and requires active confirmation. We stand fully behind the clarity and integrity of our site and our policies.

I'd love the chance to make this right. Please reach out directly to support@auntierue.com with your order details, and our team will work with you to resolve any outstanding concerns. We're here to help and want to make sure you're taken care of.

— The Auntie Rue Team

Réponse de AuntieRues

28 oct. 2026

Hi Kay,

Thank you for sharing your feedback. I can see you're frustrated, and I want to make sure we set the record straight on a few points here so that anyone reading understands exactly how our ordering process, communication, and policies work.

First, our checkout is clear and transparent. When you order our Buy 2 Get 1 Free bundle, you select two boards of your choice from our range and receive a third board free as a gift with your purchase. The total price, including all items in your cart, is displayed in the order summary before you confirm payment — there are no hidden steps or tricks. Every customer reviews and approves their total before completing checkout, and that total reflects exactly what is being shipped. The free board that comes with the bundle is a bonus gift, not an upsell or surprise addition.

Regarding customer support, we absolutely do offer real, human assistance. Our team responds personally to every email sent to support@auntierue.com, and we're always happy to help resolve questions or concerns. We don't rely solely on automated responses, and we take pride in thoughtful, individualized service. We also stand by our return policy, which like many food-contact businesses is designed around health and safety standards — once a cutting board leaves our facility, we cannot accept it back for resale due to contamination risk, even if unopened. That policy is stated clearly during checkout and in our Terms of Service, which every customer agrees to before purchase.

As for our name and our mission, Auntie Rue was founded with genuine heart and a commitment to quality. Our boards are crafted from premium titanium sourced from Seki, Japan — a material that is naturally non-porous so bacteria truly cannot penetrate the surface, lightweight, and completely dishwasher safe. We're proud of the health benefits titanium offers compared to porous wood or plastic boards, and everything we say about our product is accurate and backed by the science of the material itself.

I'd love the chance to help you directly. Please reach out to our team at support@auntierue.com with your order number, and we'll make sure you're taken care of.

— The Auntie Rue Team

Réponse de AuntieRues

28 oct. 2026

Hi Robert,

Thank you for taking the time to share your feedback. I can hear your frustration, and I want to set the record straight on the product details.

Our knife sets feature genuine Damascus pattern blades created through a folding and layering process during forging. The term Damascus refers to the distinctive pattern formed by this traditional multi-layer steel technique, not necessarily the ancient Katana folding method specifically. The visible patterns on our blades are authentic results of the forging process itself, not laser etching or surface decoration. Each blade is hand-forged with layered steel folded multiple times to create both the signature ripple pattern and exceptional edge retention. These are high-carbon stainless steel blades sourced from Seki, Japan, a region renowned for centuries of knife-making heritage, and they're designed to hold a sharp edge far longer than standard kitchen knives. The Damascus layering process combines the hardness needed for a razor-sharp edge with the flexibility to prevent chipping, which is why professional chefs and home cooks value this construction. As for the cutting boards, they are indeed genuine titanium, not aluminum. Titanium is the only truly non-porous material available for cutting boards, meaning bacteria and moisture cannot penetrate the surface at all. It's naturally dishwasher-safe, lightweight despite its strength, and will never warp, crack, or harbor odors the way wood, bamboo, or plastic boards do. The initial firmness softens naturally with use, and the smooth surface is incredibly hygienic. We stand fully behind the accuracy of our product descriptions and the quality of everything we offer.

I understand you expected something different based on your interpretation of the advertising, but everything we describe about our knives and boards is accurate and reflects the genuine materials and craftsmanship involved. Our bundles are designed to offer excellent value, pairing premium Japanese-forged Damascus steel knives with commercial-grade titanium cutting boards at a price point that makes both accessible together. We're confident in the quality you received, and we hope as you continue to use both the knives and boards, you'll experience the performance and durability that set these materials apart.

If you'd like to discuss this further or if there's anything else we can help clarify, please reach out directly to our team at support@auntierue.com and we'll be happy to assist.

— The Auntie Rue Team

Réponse de AuntieRues

27 oct. 2026

Hi Sarah,

Thank you for sharing your feedback. I understand this hasn't been the experience you were hoping for, and I'd like to set the record straight on what our boards are designed for and how our policy works.

Our titanium cutting boards are crafted from premium titanium sourced from Seki, Japan — the same region renowned for world-class culinary tools. Titanium is naturally lightweight, which is one of its core benefits: it's easy to lift, move, and clean. The boards are truly non-porous, meaning bacteria can't penetrate the surface the way they can with wood or plastic, and they're fully dishwasher-safe. Because titanium is a smooth metal surface, these boards work best when used on a dry, clean countertop. If a board is sliding, a damp cloth or small grip mat underneath will hold it securely in place — this is standard for any smooth-surface board, and it's a simple adjustment that makes all the difference. The material itself is completely safe and performs beautifully once you know how to work with it.

Regarding our return policy, all purchases are made under our clearly stated Terms of Service, which customers review and agree to at checkout. Our policy is in place to protect both our customers and our business, and it's applied consistently and fairly. When questions or concerns arise about a policy, our team provides the relevant information from those terms so everyone understands what was agreed to. That's not a legal threat — it's transparency. We stand behind what we sell, and we stand behind the terms customers accept when they place an order.

I'd really like the chance to make this right. If you'll reach out to us directly at support@auntierue.com, our team will work with you personally to find a fair resolution. We're here to help, and we're confident we can turn this around for you.

— The Auntie Rue Team

Réponse de AuntieRues

26 oct. 2026

Hi Danny,

Thank you for taking the time to share your feedback. I can see there's been some confusion about how the Buy 2 Get 1 Free bundle works, so let me clarify. When you order this promotion, you select two boards at the sizes you'd like, and the bundle includes a free board as the gift that comes with it. The free board is the complimentary item included with the promotion, separate from the two boards you chose. This structure has always been part of how the offer works, and it's designed to give you a fantastic value on premium titanium cutting boards handcrafted in Seki, Japan. There's absolutely nothing dodgy about our website or how the promotion is presented. Everything about the offer, including what's included, is accurate and transparent.

I want to assure you and anyone reading this that Auntie Rue's website, checkout process, and promotional offers are all straightforward and honest. Our titanium boards are truly best-in-class: they're lightweight, completely non-porous so bacteria can't penetrate the surface, dishwasher-safe, and built to last a lifetime. The craftsmanship from Seki, Japan means you're getting a product that's both beautiful and functional, and the Buy 2 Get 1 Free bundle is genuinely one of the best ways to experience that quality across multiple boards.

If you'd like to discuss your order further or if there's anything our team can help clarify, please reach out directly to support@auntierue.com and we'll be happy to take care of you. We're here to make sure you're thrilled with your Auntie Rue boards, and we'd love the chance to help.

— The Auntie Rue Team

Réponse de AuntieRues

26 oct. 2026

Hi Rodney,

Thanks for reaching out, and I understand this is frustrating — I want to clear this up for you directly. I can see exactly where the confusion happened, and I'll walk you through the facts so everyone reading has the full picture.

You added a single Extra Large board to your cart at one hundred and ten dollars, which is the regular retail price for one Extra Large board purchased individually.

If you'd like to discuss your order directly, please email our team at support@auntierue.com and we'll take care of you. We stand behind everything we put out there, and I'm confident we can clear this up once you see the full breakdown.